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INFINITI Stuart - Service Center

Stuart, FL

4.5
1,111 Reviews
Call Service Center (772) 320-5709

1,111 Reviews of INFINITI Stuart - Service Center

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November 03, 2023

Jeff is awesome, always in and out of the service department. Does great at communication. More

by cillaluvu22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

INFINITI Stuart responded

Thank you so much for your kind words for Jeff and for taking the time to leave us this wonderful feedback!

November 03, 2023

Our contact with this dealership and it’s staff has always been top notch over MANY years…, highly recommend them!!! More

by JPHARTFIELD
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott O'Keefe
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Nov 03, 2023 -

INFINITI Stuart responded

Thanks for sharing about your experience with INFINITI Stuart. We appreciate your business and hope to see you again soon!

November 02, 2023

Sucks! ! They will take your money charged me 5k to take apart my motor and they didn’t tell me till after taking it apart More

by sergiopecori675
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Whitney Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Orr
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

INFINITI Stuart responded

Sergio, we know that the warranty company refused the repair and this is very upsetting. We would never take your car apart without your approval. Jeff and the team here worked hard to get this repair covered for you, but to no avail. We both know that on 9/21/2023 Jeff Orr text you : Just need to text that you approve tear down of 4885.00 understand that if the claim is denied you will have to pay that amount. If the claim is approved then it will be the deductible that you will have to pay. That was at 4:05PM. You replied: I approve at 4:06 PM. I know you are upset, but the warranty company is to blame. Infiniti Stuart will always work hard for our customers and will never do any work you do not approve in advance.

November 02, 2023

From day 1 I was treated in a great manner. I’ve owned 5 Infinitis and I swear by them. I like the way they operate here compared to Las Vegas. More

by jorgelvnv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott O'Keefe
Report | Print
Nov 03, 2023 -

INFINITI Stuart responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 02, 2023

The people working at this dealership have made the experience buying a servicing my vehicle very easy. More

by Sakk3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Lenchus
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Nov 03, 2023 -

INFINITI Stuart responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing INFINITI Stuart, we look forward to having you as one of our valued customers for many more years to come!

October 31, 2023

Overpriced and scammy. Misdiagnosed repairs. Other shop quoted less than half for repairs. Jorge was great (reason for two stars instead of one) but have lost faith in tech More

by rossuptegrove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge - 5 stars
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Nov 01, 2023 -

INFINITI Stuart responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 27, 2023

My wife brought her Q60 in for air in the tires and someone in the Infiniti garage wrecked her car. That said, Whitney and Scott bent over backwards to get the car repaired professionally. It almost More

by RBSCHAFFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott O'Keefe
Report | Print
October 25, 2023

Great service, friendly staff. Excellent on schedule. Explain in details. Willing to give great advice and options. More

by victorineks10
Recommend Dealer
Yes
Employees Worked With
Jorge service
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Nov 07, 2023 -

INFINITI Stuart responded

Thank you so much for your review! We are thrilled to hear that you had a great experience with our service. Your kind words are truly appreciated and they motivate us to continue delivering exceptional service. We understand the importance of providing top-notch customer service, and we are glad that we were able to meet your expectations. We look forward to serving you again in the future. Please don't hesitate to reach out if you need anything else.

October 25, 2023

Jeff Orr is the man ! !! Friendly, courteous and professional Give the man a raise But I’m sure Alex will be next in the line More

by SCOTTROBINSON541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2023 -

INFINITI Stuart responded

Thank you for your review! We are glad to hear that Jeff Orr provided exceptional service. We have passed along your kind words to Jeff and he is grateful for the recognition. At our company, we strive to provide a top-notch experience for our customers, and it is always great to hear when our team members go above and beyond. If you have any further feedback or need any assistance, please don't hesitate to reach out. We appreciate your support!

October 24, 2023

Great customer service, got my vehicle in and out in a timely manner. Amazing team! More

by sluaces31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2023 -

INFINITI Stuart responded

Thank you for leaving us such a positive review! We are thrilled to hear that you had a great experience with our service and that we were able to get your vehicle in and out efficiently. Providing quick and efficient service is one of our top priorities, so it's wonderful to know that we met your expectations. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We truly appreciate your business and look forward to serving you again in the future.

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