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INFINITI Stuart - Service Center

Stuart, FL

4.5
1,111 Reviews
Call Service Center (772) 320-5709

1,111 Reviews of INFINITI Stuart - Service Center

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November 25, 2023

Whitney scammed me into a $1k+ HVAC diagnostic, HVAC is still opening and closing recicle air control on its own for no reason. Technicians damaged my rear back cargo area plastic cover, I still haven’t h More

by MIRIAMIBANEZ2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Whitney Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

INFINITI Stuart responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Carlos Gonzalez General Manager (772) 254-8222

November 23, 2023

Top notch service! ! Went in for service on my vehicle and I was in and out in no time. More

by KENOL M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2023 -

INFINITI Stuart responded

Hi Kenol M, we are very happy to have provided you with such a positive experience!

November 17, 2023

They took me in right away when I had a serious problem with my battery More

by andersenplumbing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2023 -

INFINITI Stuart responded

Thank you for choosing INFINITI Stuart. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Scott O'Keefe Service Manager (772) 254-8222

November 16, 2023

The service adviser was great advising of what I should look for in the near future. More

by floridanative60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

INFINITI Stuart responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Scott O'Keefe Service Manager (772) 254-8222

November 15, 2023

Very comfortable accommodations while waiting for my vehicle. Staff were exceptionally qelcoming and cognizant of my time schedule. Performed all maintenance and repairs satisfactorily in the time they More

by Kmuniz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Murgado JR
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott O'Keefe, Gabriel Lenchus
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Nov 16, 2023 -

INFINITI Stuart responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing INFINITI Stuart. Scott O'Keefe Service Manager (772) 254-8222

November 14, 2023

Excellent service. Ontime. Staff is welcoming and respectful. I will always bring my car there. More

by LOUSIEVOLTAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, Gabriel Lenchus
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Nov 15, 2023 -

INFINITI Stuart responded

Lousie, Thank you for your very kind review. Alex, Gabriel, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at INFINITI Stuart. Scott O'Keefe Service Manager (772) 254-8222

November 13, 2023

Terrible over priced estimate. Upon inspection after getting vehicle parts not connected on battery, missing bolts. Terrible. Lost customer More

by Unhappy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Whitney Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Orr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott O'Keefe
Report | Print
Nov 14, 2023 -

INFINITI Stuart responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Carlos Gonzalez General Manager (772) 254-8222

November 12, 2023

Part was delayed then service tech was off the day the car was to be finished. Placed multiple calls and texts to check status but they weren’t being monitored. If you’re going to be out tell me and tell More

by Jatzman111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Whitney Robinson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perhaps George was my tech. , Scott O'Keefe
Report | Print
Nov 13, 2023 -

INFINITI Stuart responded

We apologize for the delay in the part and the technician's absence. We understand the inconvenience and are committed to addressing the issues to prevent recurrence. We are dedicated to regaining your trust and confidence in our services. Thank you for bringing this to our attention, and we hope to have the opportunity to make amends and provide you with the exceptional service that you deserve. Please contact us so that we can find a satisfactory solution. We value your feedback and are dedicated to regaining your trust. Carlos Gonzalez General Manager (772) 254-8222

November 09, 2023

Ralston was waiting for me when I arrived and took my car to detail to take care of 2 scratches on my car. The work came out great! More

by KITTYNAPRESCUE
Recommend Dealer
Yes
Employees Worked With
Ralston
Report | Print
Nov 10, 2023 -

INFINITI Stuart responded

Kitty, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing INFINITI Stuart. Scott O'Keefe Service Manager (772) 254-8222

November 04, 2023

The Service Department could not be anymore accommodating and professional. Although my QX 50 issue was complex, they never gave up until it was right! More

by Scott
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott O'Keefe, Gabriel Lenchus
Report | Print
Nov 05, 2023 -

INFINITI Stuart responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing INFINITI Stuart.

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