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INFINITI Stuart - Service Center

Stuart, FL

4.5
1,111 Reviews
Call Service Center (772) 320-5709

1,111 Reviews of INFINITI Stuart - Service Center

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January 30, 2024

Whitney always does good work. We have been pleased with the dealership and service so far More

by speedpass18
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whitney Lovatt
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Jan 31, 2024 -

INFINITI Stuart responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Scott O'Keefe Service Manager (772) 254-8222

January 30, 2024

Quick, professional and to the point Quick, professional, diligent and to the point customer service. The complimentary car wash and vacuum made me happy More

by Nadiaslove
Recommend Dealer
Yes
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Jan 31, 2024 -

INFINITI Stuart responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing INFINITI Stuart! Scott O'Keefe Service Manager (772) 254-8222

January 29, 2024

She is fantastic! ! Always take extra good care of me and other guests. I appreciate it. More

by cassidymaebass
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whitney Lovatt
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Jan 29, 2024 -

INFINITI Stuart responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Cassidy, and don't hesitate to let us know if we can be of further assistance. Scott O'Keefe Service Manager (772) 254-8222

January 27, 2024

Mixed up my car with another and was going to put 2 tires on. Disappointed in my service this time More

by DEBCATT2
Recommend Dealer
No
Employees Worked With
Whitney Robinson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whitney Lovatt
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Feb 01, 2024 -

INFINITI Stuart responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Carlos Gonzalez General Manager (772) 254-8222

January 27, 2024

I had a very positive experience Lamage was very professional Everyone at the dealership Was pleasant and courteous More

by Jp
Recommend Dealer
Yes
Employees Worked With
Lamage
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Jan 29, 2024 -

INFINITI Stuart responded

Thank you for your business and this review. We're happy to hear Lamage was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott O'Keefe Service Manager (772) 254-8222

January 26, 2024

Was dropping car off for oil change . Waited 20 minutes for someone ( Alex) to check me in. Never happened. Left . Sent text to Alex that I would pick up either later that day or first th More

by Pjstiner
Recommend Dealer
Yes
Employees Worked With
Idk - Alex (maybe?)
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Jan 27, 2024 -

INFINITI Stuart responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Scott O'Keefe Service Manager (772) 254-8222

January 24, 2024

Attentive, welcoming, thorough explanations of service and assistance in understanding the timing of the next maintenance. Gave me comfort and confidence how to address issue. More

by SPRINGERASSOC
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whitney Lovatt
Report | Print
Jul 11, 2024 -

INFINITI Stuart responded

We are very happy to have provided you with such a positive experience! Whitney and our team sincerely value your business and look forward to your next visit. Ross Fitzsimmons Service Manager (772) 254-8222

January 23, 2024

Really have come a long Service was great will be back again Excellent Excellent Excellent Service Department More

by ALEXDONZA62
Recommend Dealer
Yes
Employees Worked With
Alex Foster
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Jan 23, 2024 -

INFINITI Stuart responded

Thank you, Alex, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Scott O'Keefe Service Manager (772) 254-8222

January 23, 2024

Oil change was good. ..but the commentary carwash was not good. The car was not dry off, which can cause water spots,windows very dirty smeared. These are the employees wh More

by Mrs Reid
Recommend Dealer
Yes
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Jan 23, 2024 -

INFINITI Stuart responded

Thank you for providing this feedback, Mrs. Reid, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Scott O'Keefe Service Manager (772) 254-8222

January 15, 2024

I have been unable to get a call back about service items Need to speck with Whitney about service items. More

by KATHY.CRAWFORD
Recommend Dealer
No
Employees Worked With
Whitney Robinson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whitney Lovatt
Report | Print
Jan 18, 2024 -

INFINITI Stuart responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Carlos Gonzalez General Manager (772) 254-8222

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