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1,108 Reviews of INFINITI Stuart - Service Center
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April 18, 2018
Happy customer My Q70S was special to me until it began to become noisy ... the dealer began to listen to my problems and took immediate action ...I called the 800 I My Q70S was special to me until it began to become noisy ... the dealer began to listen to my problems and took immediate action ...I called the 800 Infiniti with little results ... they said go to another dealer ... I disagreed at went back to Stuart Infiniti ... I felt like Kevin understood my problem ... he asked for a day or so to work on the car ... finally he felt it was the tires ... which were replaced ... so far 100 Miles into the new tires my car is finally much quieter .... thank you Kevin and Stuart Infiniti .... P.S. this is my 4 th Infiniti and my wife has had 2 ... we love the brand and are happy to date my issue seems resolved More
by 2017 car
Employees Worked With
Kenneth Luce, Kevin Horner
April 14, 2018
Exceptional Service Kevin makes it easy for me to bring my QX60 in. He always provides knowledgeable and professional service and is the reason why I will continue to use Kevin makes it easy for me to bring my QX60 in. He always provides knowledgeable and professional service and is the reason why I will continue to use the dealership for service! This is the type of service you would expect from a luxury car dealership. More
by David B Like
Employees Worked With
Kevin Horner
April 14, 2018
Excellent Service Brian was extremely helpful and very courteous, as was all of the staff. They make you feel like you are a very important customer, and Brian was ver Brian was extremely helpful and very courteous, as was all of the staff. They make you feel like you are a very important customer, and Brian was very thorough in explaining the services needed. Nice lounge to hang out in while you wait too. Overall a top notch experience. More
by lynneb
Employees Worked With
Brian McHugh
April 12, 2018
Great service all around I came to the dealership for some regular maintenance work and for some work covered under warranty. Kevin was very knowledgeable and a huge help in g I came to the dealership for some regular maintenance work and for some work covered under warranty. Kevin was very knowledgeable and a huge help in getting things done properly and in a timely fashion. I would certainly recommend this dealership to others. Thanks so much! More
by JLombardi
Employees Worked With
Kevin Horner
April 12, 2018
Definition of Exceptional! Making appointments for car service are just not our favorite thing to schedule and plan for. Stuart Infinity knows how to make it easy, fast, and tr Making appointments for car service are just not our favorite thing to schedule and plan for. Stuart Infinity knows how to make it easy, fast, and truly a great customer experience, especially dealing with Kevin. The customer experience while waiting is the best I’ve ever had. Breakfast items, juices, and the ability to use their WIFI. Kevin ensured all was done on time and the car was clean and ready to go well within my expectations. When it is time for us to get our new Infinity there is no doubt where we will return to. Can not say enough great things about Kevin and this dealership. More
by Ella M
Employees Worked With
Lisa Giandomenico, Kevin Horner
April 11, 2018
Service Appointment Making my service appointment was very quick and easy. I was able to make adjustments to my appointment, same day. Wait time was very reasonable and K Making my service appointment was very quick and easy. I was able to make adjustments to my appointment, same day. Wait time was very reasonable and Kevin is always a pleasure in the service department. More
by Aegrl23amy
Employees Worked With
Lisa Giandomenico, Kevin Horner
July 03, 2017
Service with Smile My service Advisor at the Infiniti Stuart is Nicole Spatafora and she is so welcoming and serves with a smile. She has is always helpful and I alway My service Advisor at the Infiniti Stuart is Nicole Spatafora and she is so welcoming and serves with a smile. She has is always helpful and I always catch her smiling, no matter what time of the day I go the service department to get the car serviced or washed. Wish more dealers had such staff on board who is genuinely interested in serving the customer. Keep up the good work Nicole Mahen Sanghrajka More
by Mahen
Employees Worked With
Nicole Spatafora
December 08, 2016
Trying to collect on services included in a lease agreement Infinity of Stuart is by far the worst dealership i have ever had to deal with. I Leased a Q50 about a year ago and having to go there for service Infinity of Stuart is by far the worst dealership i have ever had to deal with. I Leased a Q50 about a year ago and having to go there for service on 3 separate occasions, I was told I needed to pay for whatever my car was being serviced for that day. It was either oil change, or tire rotation, or brake flush. Here is the thing, each time I was told different services are covered in my lease. News flash...all maintenance is covered in my lease agreement!!! Every time I need service i have to fight over my contract, and remind them it should be included, because of what their initial contract states at the time of purchase. Absolutely outrageous! I have anxiety every time my car is due for an oil change, knowing I have to convince the service manager I shouldn't be charged for it. Not to mention the fact, that they are supposed to have loaners available for the customer's convenience and peace of mind. Well...here is another one. Every single time I've had the unfortun to request a substitute vehicle so I don't have to miss work or rearrange my entire schedule, ha..You got it! No loaners were ever available. Please be aware and make sure if you do decide to deal with them, always have them confirm their verbal promises in writing! More
by LF
Employees Worked With
Aaron
