INFINITI Stuart

Whitney is HORRIBLE at customer service. She NEVER returned my texts or calls even after trying to connect with her for several days in a row. My car was done and she never even bothered to She NEVER returned my texts or calls even after trying to connect with her for several days in a row. My car was done and she never even bothered to call me to tell me so. seriously she needs to be fired. Thank god for Jeff. More

Nice showroom! Friendly staff who are willing to work with you. Convenient location as well. Friendly staff who are willing to work with you. Convenient location as well. More

From beginning to end great service and overall great experience. I would recommend this dealership. experience. I would recommend this dealership. More

Ralston handled himself with integrity, was not aggressively trying to sell us. We test drove a certified used vehicle whose previous owner smoked and he made full disclosure. Brandon assisted wi aggressively trying to sell us. We test drove a certified used vehicle whose previous owner smoked and he made full disclosure. Brandon assisted with other options which met our needs. This was our 5th dealership and our 3rd Infiniti purchased, plus we had also purchase a Pathfinder in the past. Ralston followed up with a phone call and made sure we understood all console functions and has made himself available for any future needs, truly appreciate it, thanks More

My oil change and air filter replacement took 2 hours and 15 minutes to complete. Unacceptable!!!!! The service center wasn't even busy that day. That's total xx!!!!! When I first dropped off my vehicle, 15 minutes to complete. Unacceptable!!!!! The service center wasn't even busy that day. That's total xx!!!!! When I first dropped off my vehicle, the service rep told me it would take about 1 hour and 20 minutes to complete. And I just sat there and wait the whole time. I did not get any communication or reasons why it would take so long. I have never waited this long for an oil change. Will not go back again. More

Never met him too busy to meet with anybody or perhaps me! zero customer service. George in service department what a rude guy! He does not know how to communicate properly with customers very careless! me! zero customer service. George in service department what a rude guy! He does not know how to communicate properly with customers very careless! I brought my car back last Friday to him due to water leak that Infinity said they had fixed on the 10/18/24 . Well George had me sit in the lobby for over an hour only to say that there was no issues with my car ! if so take the car to another infinity! I will have my manger reach out to you on Monday the 11! He placed the keys in front of me and left . I have pictures and videos to prove my case . By the way Infinity of Stuart charged me over what was showing on my invoice. I got robbed by infinity! Obviously no one cares I never got a call from any manager ! Infinity of Stuart should close and retrain their employees! If I could give a zero instead of one star I would. More

This is my second purchase here, went very smoothly in and out…not all day. Process… and out…not all day. Process… More

Wonderful service ! !! Thanks !! I would recommend to anyone who needs infinity service. Whitney is a great front desk person. !! Thanks !! I would recommend to anyone who needs infinity service. Whitney is a great front desk person. More

My car was taken in for service in a timely way. Whitney kept me Will informed of progress of service. Whitney kept me Will informed of progress of service. More

Great customer service,clean store ,nice car with a lot of future ,great plan to keep the car maintenance of future ,great plan to keep the car maintenance More