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INFINITI Roseville - Service Center

Roseville, CA

4.7
140 Reviews
Call Service Center (916) 633-1822

140 Reviews of INFINITI Roseville - Service Center

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November 02, 2024

Matthew is the best service advisor I have ever hd the pleasure of working with. He explains everything thoroughly and politely. As well as an overall great employee More

by Danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

INFINITI Roseville responded

Danny, Thank you for your kind words about Matthew! We're so glad to hear that he has made such a positive impact during your service experience. His thorough explanations and polite demeanor are exactly what we aim for. We appreciate your feedback and will be sure to pass it along to him. We look forward to serving you again!

November 02, 2024

Fast friendly service with no surprises or up selling. Construction going on but still comfortable wait areas. More

by RLHENSLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

INFINITI Roseville responded

Thank you for your feedback! We're glad to hear you had a fast and friendly experience! It's great that you found our waiting areas comfortable despite the improvements being made to our facility. We appreciate your understanding and look forward to serving you again soon!

November 01, 2024

Matthew was great! Quick and transparent. I will definitely be requesting him for future service appointments. More

by CRIOS2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

INFINITI Roseville responded

Thank you for taking the time to share your amazing experience with Matthew! We are so glad to hear that he left such a lasting impression! We look forward to the next time we can assist you!

November 01, 2024

Micah always keeps us informed of the status of our vehicle, gives us all the options regarding servicing our vehicles. He is courteous and kind. More

by STEELERSWIFETEDDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

INFINITI Roseville responded

Thank you for your wonderful feedback! We’re thrilled to hear that Micah has been so helpful in keeping you informed about your vehicle's status and providing options for servicing. His courteous and kind approach is exactly what we strive for. We appreciate your loyalty and look forward to continuing to assist you with your vehicle needs!

October 31, 2024

Seamlessly booked appt online for routine maintenance for new car. This is an outstanding service (Dan!) & sales (Steven!) department. 360 degree trusted service and sales, truly amazing. More

by Vbv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2024 -

INFINITI Roseville responded

Thank you for the fantastic feedback! We’re delighted to hear that booking your appointment online was seamless and that both Dan in service and Steven in sales provided you with such outstanding care. Delivering 360-degree, trusted service is what we strive for, and we're thrilled to have earned your trust. We're here for you every step of the way and look forward to serving you again soon!

October 30, 2024

Have enjoyed working with Jairo Gutierrez. He is straight forward and explained everything to me regarding the 30K service and purchase of new tires. Also excellent at making sure I was able More

by NCLAPREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

INFINITI Roseville responded

Thank you for sharing your positive experience with Jairo! We're glad to hear he provided exceptional customer service during your visit. We appreciate your trust and look forward to helping you keep your vehicle in great shape for miles to come!

October 30, 2024

Dan Chastain is excellent service manager. I have known and worked with him for over 15 years. A+ More

by LOURAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2024 -

INFINITI Roseville responded

Lourain, Thank you for your kind words and for sharing your longstanding experience with Dan! We're thrilled to hear he’s provided you with such excellent service over the years. Dan is truly dedicated to ensuring our customers are well taken care of, and your A+ rating means a lot to us. We look forward to many more years of exceptional service together!

October 30, 2024

Was not provided a loaner because none was available. I had made the appointment last week. Also, since the dealership is undergoing construction, everything is congested. Even before that the way to get More

by BIPIN_I
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

INFINITI Roseville responded

Bipin, thank you for your feedback. We apologize for the inconvenience regarding the loaner vehicle—our loaners are available on a first-come, first-served basis, and we regret that one wasn’t available for your visit. We appreciate your patience with the current congestion due to construction and are glad our team could assist in making the process smoother. There will definitely be some changes when you are back next.

October 30, 2024

I have asked multiple times to have my email removed from association with this vehicle. I am not the owner, please to not contact me about this vehicle. More

by SHELDON.REULAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Berry
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

INFINITI Roseville responded

Sheldon, My name is Lorraine Wilson, Marketing Director here at INFINITI Roseville. I just left you a voicemail as I want to ensure I help to get your email removed and figure out why you are still receiving them. Please call me back at your earliest convenience 916-405-5123.

Nov 01, 2024 -

INFINITI Roseville responded

Sheldon, My name is Lorraine Wilson, Marketing Director here at INFINITI Roseville. I just left you a voicemail as I want to ensure I help to get your email removed and figure out why you are still receiving them. Please call me back at your earliest convenience 916-405-5123.

October 27, 2024

This is a great dealership. I have leased 4 cars from them. They are super honest and friendly. More

by JEHOVAHLUVSME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

INFINITI Roseville responded

Thank you for your amazing review! We are so delighted to know we've been able to assist you with the lease of four different vehicles! We truly appreciate your loyalty and look forward to the next time!

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