INFINITI Roseville - Service Center

Micah went above and beyond my expectations! I was used to being advised by the previous “ Dillon “. This guy definitely was a great replacement! Throughout my visit he was detail oriented & tho I was used to being advised by the previous “ Dillon “. This guy definitely was a great replacement! Throughout my visit he was detail oriented & thorough. Above all he even made the extra effort of picking my daughter and I home. He truly wanted to make my experience with Infiniti as smooth as possible! Appreciate his efforts! Will definitely continue coming back ❤️ More

Micah was very helpful in explaining all out options and his reccomendations. We needed a new key fob and it was out of stock but he ordered one for us and set up our follow up appointment for us. He was th his reccomendations. We needed a new key fob and it was out of stock but he ordered one for us and set up our follow up appointment for us. He was the best service advisor we have worked with at this dealership and we have been coming here for over 5 year now. A+ service. More

I am always pleased with Matthew every time I come in. He makes sure to go out of his way for all his customers which is why I truly believe he gets asked for the most for appointments. However with the s He makes sure to go out of his way for all his customers which is why I truly believe he gets asked for the most for appointments. However with the service department itself I was very upset. I made an appt so I could hopefully be in and out and be able to have time to run other errands before having to pick up my kids. I got a basic oil change. This took 2.5 hours!!!! My car sat in the bay for the first hour before anyone even came to get it. The wait time when I came in was 1.5 hours which already seemed long, so they went way over. I definitely won’t be planning to come back for while if this is how long is expected for a basic service. More

Always very helpful and thorough. They are excellent and get things done as expected. Also, they communicate with updates and pics to help with anything that comes up too. They are excellent and get things done as expected. Also, they communicate with updates and pics to help with anything that comes up too. More

The service department is a primary reason we continue to purchase Infiniti vehicles. We find people like Micah to be helpful and professional and the tech team in the background seem to perform the services purchase Infiniti vehicles. We find people like Micah to be helpful and professional and the tech team in the background seem to perform the services efficiently and return the vehicle in great condition. More

Excellent customer service and good communication skills and I like that the advisors are knowledgeable and I like that the advisors are knowledgeable More

Matthew did a good job and handled the issues in a timely manner. Fifteen words is too long. manner. Fifteen words is too long. More

Micah was very helpful throughout the whole process kept me updated on everything as well as giving me valuable information for properly taking care of my vehicle me updated on everything as well as giving me valuable information for properly taking care of my vehicle More

I enjoy bringing my car into Infiniti Roseville for maintenance. They’re always very helpful and professional. And my car is always returned to me nice and clean. I love it! maintenance. They’re always very helpful and professional. And my car is always returned to me nice and clean. I love it! More

So thankful for the way they took care of my issue …correct , quick and helpful …correct , quick and helpful More