Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

INFINITI Roseville - Service Center

Roseville, CA

4.7
129 Reviews
Call Service Center (916) 633-1822

129 Reviews of INFINITI Roseville - Service Center

Sort by
December 03, 2024

Michael Jeffries and Matthew took very good care of me and my car after a mishap on my car parts not being ready for my scheduled repair appointment. I am pleased with the great customer service and profe More

by gabria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Jeffries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

INFINITI Roseville responded

Gabria, Thank you so much for the 5-star review! We are so glad to hear that Michael and Matthew took such amazing care of you and your vehicle during your visit. We look forward to continuing to serve you!

November 29, 2024

Great and very efficient management. The service was done in time and car was maintained. More

by Jagodic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

INFINITI Roseville responded

Thank you for the 5-star review! We are so glad to hear that you had a seamless and efficient visit with us. We look forward to the next time we can assist you!

November 23, 2024

All went well for service My understanding with the full service contract we purchased, there would be a courtesy vehicle available, There was not. Other than that, all good More

by Sidgordon23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

INFINITI Roseville responded

Thank you for your 5-star review, Sid! We’re glad to hear that your service experience went well overall. We apologize for the misunderstanding regarding the courtesy vehicle availability. While we do our best to accommodate all requests, availability is on a first-come first-served basis. If you have any questions or need assistance in the future, please don’t hesitate to reach out directly to our service manager, Michael Jeffries 916-770-8400

November 22, 2024

I’ve been a customer for over 15 years. Unfortunately, in the last couple, I have not experienced the same level of customer service. This dissatisfaction has NOTHING to do with the servic More

by kimboII
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah is an asset to your service department. He was responsive, knowledgeable, helpful in evaluating service needs, personable and professional. He went the extra mile to ensure I felt like a valued customer.
Report | Print
Nov 25, 2024 -

INFINITI Roseville responded

Kimball, Thank you for your loyalty over the past 15 years and for recognizing the excellent service provided by our team, including Micah. We sincerely apologize for any inconvenience caused by the challenges with loaner availability and reaching a live person. We’re actively working to improve these processes to provide a seamless experience for all our customers. Your feedback is invaluable, and we appreciate you bringing this to our attention. If there’s anything further we can do to assist or address your concerns, please don’t hesitate to reach out to our Service Manager, Michael Jeffries at 916-770-8400. Thank you for your continued support.

November 22, 2024

Micah was friendly and professional. What deterred me is the price for an Oil Change. Seems a bit high. More

by PILIKIA_KANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

INFINITI Roseville responded

Pilikia, Thank you for your kind words about Micah’s service. We appreciate your feedback regarding the cost of the oil change. Our pricing reflects the use of Genuine INFINITI parts and factory-trained technicians to ensure your vehicle receives the best care. However, we understand your concerns and value your input. Please don’t hesitate to reach out to our service manager, Michael Jeffries if there’s anything further we can do to assist. He can be reached directly at 916-770-8400

November 21, 2024

It all went smoothly and I felt really taken care of. No hassle at all! Will be back More

by Morgan waltman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

INFINITI Roseville responded

Morgan, Thank you for the kind words! Providing seamless and efficient service is what we strive for and we're so glad we hit the mark. We look forward to the next time we can assist you!

November 19, 2024

Experience was good, but I don’t like minimum 15 word compulsory. Please take care More

by SKSINHA
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

INFINITI Roseville responded

Thank you for your feedback! We're glad you had a good experience and appreciate your note about the word requirement. We'll take it into consideration as we continue to improve. We look forward to continuing to serve you!

November 17, 2024

The service was quick and efficient. I don't think I will fill in any other survey again if you continue to force 15 word minimum. More

by VINCENT.ARAGON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

INFINITI Roseville responded

Vincent, Thank you for the 5-star review! We are glad to hear your service was quick and efficient! We understand your frustration with the survey requirements, and we’ll take your comments into consideration. We appreciate your time and value your input. If you ever have any other suggestions or concerns, feel free to reach out directly. We hope to continue providing excellent service in the future!

November 17, 2024

Good service, it was done before time given and also advised on some few things More

by RDEEP3522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

INFINITI Roseville responded

Thank you for the 5-star review! We are so glad you had a seamless and efficient visit with us. We look forward to the next time we can assist you!

November 16, 2024

Everyone nice, oil info on car was not changed had to call, valet service was on time but I had to call twice….but valet service is a wonderful thing to have…seems like with the construction going on the More

by ROLANDONTHERIVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

INFINITI Roseville responded

Thank you for your feedback! We're glad to hear you had a positive experience with our team, and we appreciate your understanding regarding the valet service and the busy service department due to ongoing construction. We apologize for the inconvenience of having to follow up on your oil change and valet service, and we will work to improve communication to ensure things run even more smoothly in the future. We're happy you enjoy the valet service, and we appreciate your patience. We look forward to serving you again soon and providing a seamless experience next time!

1
2
3
4
...
13