INFINITI Roseville - Service Center

I don’t recommend using the Roseville Infinity Service Department, John Phillips, or Robert Rogers. They had our car in for Insurance claim. They then had our car towed to Co-Part without our authorizatio Department, John Phillips, or Robert Rogers. They had our car in for Insurance claim. They then had our car towed to Co-Part without our authorization. I had actually told John Philips that we were keeping the car and wanted it towed to our house. More than 6 months later, I can’t even get our correct key fob back after leaving messages for Service Dept Assistant Manager John Philips and Manager Robert Rogers. They gave Co-Part a Nissan key fob for our Infinity and sent emails to John and Robert Rogers showing photos that they messed up, and not Co-Part, like they claimed. It’s pretty crazy that they charge premium prices with terrible customer service. We want our correct key fob back and I’m pissed that they have made this impossible to get back! More

This is the first car I’ve consistently taken to the dealer for service & maintenance. John is great about scheduling when it’s convenient for me & making sure the work is done right. dealer for service & maintenance. John is great about scheduling when it’s convenient for me & making sure the work is done right. More

Todd knowledgeable/helpful. Charles helpful/thoughtful. Todd and Charles provided genuine customer service. My vehicle was purchased from a local dealership and still under warranty. Because of Todd and Cha Todd and Charles provided genuine customer service. My vehicle was purchased from a local dealership and still under warranty. Because of Todd and Charles, I finally received the service needed. More

Wonderful customer service!! Charlie was very helpful and kind to replace my batteries in my Key Fob, with great customer service for my 2009 Infiniti Fx35. Truly appreciate the Charlie was very helpful and kind to replace my batteries in my Key Fob, with great customer service for my 2009 Infiniti Fx35. Truly appreciate the assistance! Todd was very helpful in the same way!! Highly recommend coming to this dealership! More

This is definitely the Infiniti location you want to be at! Found myself in the market for a new car. Contacted the dealership, within 10 minutes I had a quote, car was located and ready to obtain with my conse Found myself in the market for a new car. Contacted the dealership, within 10 minutes I had a quote, car was located and ready to obtain with my consent. Application was easy n seem less. Clear communication was delivered. Within same day car was delivered and my pick up the next morning was by far exquisite. Esther Shamouel was not only organized, knowledgeable, but took her time to explain every step including my tutorial of how to use the functions on my car. I left feeling I made the right choice with Infinite. My follow cal the next day was also much appreciated. Would definitely come back and continue my relationship with Esther and the dealership. More

Sold my Vehicle I got a call and they said they would make a better offer than what I was already given. They committed to their word even though it was going to be l I got a call and they said they would make a better offer than what I was already given. They committed to their word even though it was going to be little profit for them! That is what I call character and valuing customers. Don't see that much now days, very thankful. Shout out to Paul Reyes, I am a raving fan. More

BEST customer service experience ever! Todd has been great from the moment I purchased my car with his wonderful help and advice with the selection on customed leather seats to having my wi Todd has been great from the moment I purchased my car with his wonderful help and advice with the selection on customed leather seats to having my windows tinted- I am extremely happy with the results! He always provided with the loaner car while my car was being serviced which was awesome. I appreciate him taking the time out of his busy schedule to send me the pictures of my car during the make-over process. Todd was very knowledgeable with pairing my phone to the car when I wasn't able to and he is genuinely a nice guy. It has been a wonderful experience at the Infiniti Rooseville! Thank you so much again Todd! More

Very responsive, knowledgeable and kind service. The service was prompt and skilled as well as done in less than the time promised. The car was detailed and washed and looked new. The service was prompt and skilled as well as done in less than the time promised. The car was detailed and washed and looked new. More

A++++ I can't thank this dealership info for their amazing personal service and amazing staff!! Went above and beyond to help me in my car non-warranty pre I can't thank this dealership info for their amazing personal service and amazing staff!! Went above and beyond to help me in my car non-warranty predicament. From the verge of tears to the biggest smile ever. I was able to meet with GM Marco who truly cared about my car issue. I was treated like a VIP!!! I am now a proud new owner.of a 2019 Qx60!! Charlie, Sarah, and Beckie and Marco...Thank you thank you thank you from the bottom of my heart!! I'm spreading the word to all family and friends. Ana and Gus( woof woof) More

Service Rating Great and speedy service! I love the details the dealership puts into on the car wash! The car gets vacuumed as well as tire dressing! Great and speedy service! I love the details the dealership puts into on the car wash! The car gets vacuumed as well as tire dressing! More