INFINITI Roseville - Service Center

Terrible experience. Never, ever, ever have I had an experience as this. Taking my car in for service and then having a part fall off of my car, when I brought the car in to take care of that issue, to experience as this. Taking my car in for service and then having a part fall off of my car, when I brought the car in to take care of that issue, to then have me pay for the costs of repair for the technician's negligence. I would expect this from a chop shop, that charges $9.99 for oil change, not a large, supposedly reputable large dealership, from which the car was purchased, having just paid $200 for service, to have to pay another $300 for incompetence. The fact that the service rep, after speaking with management, having the audacity to assure me the tech did everything correctly and it's my fault the part fell off of the car, 1 day after having taken in for service. This car is a lease. Which, I was thinking of either purchasing, or getting a new car.... After this experience, I'm thinking of going to a more reputable dealership next time, which prides itself on customer service, experience, taking ownership of their mistakes over passing the buck onto the consumer. More

I have always been happy with the service at this dealership and in this instance Jerry did an excellent job in taking care of my service. dealership and in this instance Jerry did an excellent job in taking care of my service. More

Their service department maintained my original Infiniti for 120k miles until it was totaled by another driver. I then looked around and bought a new Infiniti from this dealership. the purchase process wa for 120k miles until it was totaled by another driver. I then looked around and bought a new Infiniti from this dealership. the purchase process was easy and I was able to continue my relationship with my service advisor Dan. He is spectacular. He knows me and my car. I have had nothing but positive experiences for over 150k miles between the cars. More

Charlie does an excellent job making sure the car is repaired when the needs servicing. He made sure we were taken care of. Thank you repaired when the needs servicing. He made sure we were taken care of. Thank you More

I don’t recommend using the Roseville Infinity Service Department, John Phillips, or Robert Rogers. They had our car in for Insurance claim. They then had our car towed to Co-Part without our authorizatio Department, John Phillips, or Robert Rogers. They had our car in for Insurance claim. They then had our car towed to Co-Part without our authorization. I had actually told John Philips that we were keeping the car and wanted it towed to our house. More than 6 months later, I can’t even get our correct key fob back after leaving messages for Service Dept Assistant Manager John Philips and Manager Robert Rogers. They gave Co-Part a Nissan key fob for our Infinity and sent emails to John and Robert Rogers showing photos that they messed up, and not Co-Part, like they claimed. It’s pretty crazy that they charge premium prices with terrible customer service. We want our correct key fob back and I’m pissed that they have made this impossible to get back! More

This is the first car I’ve consistently taken to the dealer for service & maintenance. John is great about scheduling when it’s convenient for me & making sure the work is done right. dealer for service & maintenance. John is great about scheduling when it’s convenient for me & making sure the work is done right. More

Todd knowledgeable/helpful. Charles helpful/thoughtful. Todd and Charles provided genuine customer service. My vehicle was purchased from a local dealership and still under warranty. Because of Todd and Cha Todd and Charles provided genuine customer service. My vehicle was purchased from a local dealership and still under warranty. Because of Todd and Charles, I finally received the service needed. More

Wonderful customer service!! Charlie was very helpful and kind to replace my batteries in my Key Fob, with great customer service for my 2009 Infiniti Fx35. Truly appreciate the Charlie was very helpful and kind to replace my batteries in my Key Fob, with great customer service for my 2009 Infiniti Fx35. Truly appreciate the assistance! Todd was very helpful in the same way!! Highly recommend coming to this dealership! More

This is definitely the Infiniti location you want to be at! Found myself in the market for a new car. Contacted the dealership, within 10 minutes I had a quote, car was located and ready to obtain with my conse Found myself in the market for a new car. Contacted the dealership, within 10 minutes I had a quote, car was located and ready to obtain with my consent. Application was easy n seem less. Clear communication was delivered. Within same day car was delivered and my pick up the next morning was by far exquisite. Esther Shamouel was not only organized, knowledgeable, but took her time to explain every step including my tutorial of how to use the functions on my car. I left feeling I made the right choice with Infinite. My follow cal the next day was also much appreciated. Would definitely come back and continue my relationship with Esther and the dealership. More

Sold my Vehicle I got a call and they said they would make a better offer than what I was already given. They committed to their word even though it was going to be l I got a call and they said they would make a better offer than what I was already given. They committed to their word even though it was going to be little profit for them! That is what I call character and valuing customers. Don't see that much now days, very thankful. Shout out to Paul Reyes, I am a raving fan. More