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INFINITI Roseville - Service Center

Roseville, CA

4.7
140 Reviews
Call Service Center (916) 633-1822

139 Reviews of INFINITI Roseville - Service Center

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June 29, 2023

Every time I'm visiting Infiniti Roseville I feel like an important person because the staff treated me very well. More

by anth_mungcal
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Charles Bermudez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2023 -

INFINITI Roseville responded

Thank you so much for trusting us with the service of your vehicle! We are so glad to hear that you've had such great experiences working with us. We just love working hard and doing our best to give our clients the best service. Wishing you many more happy miles!

June 28, 2023

Service was done on time and easy to schedule. Pricing is a little crazy for simple services. On go when absolutely necessary. More

by tauras1880
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Charles Bermudez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2023 -

INFINITI Roseville responded

Thank you so much for sharing your positive review experience with our service team. We are so glad to hear that your service was completed on time and simple to do. We apologize you felt the cost was high. We assure you your vehicle is receiving the highest quality work with Factory Certified technicians and Genuine INFINITI parts to keep your vehicle well maintained and safe. If you ever have any questions about your service, please don’t hesitate to contact our Service Director, Michael Jeffries.

June 28, 2023

Great service and quality repairs. The service representative did a great job of keeping me informed about the status of the repairs More

by bbracer3
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dylan Thayer
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Jun 29, 2023 -

INFINITI Roseville responded

Thank you for sharing your 5-star review! We are so glad that our team was able to help you, give you great service, and help keep you informed. We truly value you and your business with us!

January 02, 2023

Most amazing service person I've worked with in 50 years of owning vehicles a super star in performance. More

by rbenedict
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Bermudez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2023 -

INFINITI Roseville responded

Thank you for sharing your 5-star review with us! We are so glad that such a positive experience with us. We look forward to a long-lasting relationship!

December 01, 2022

I’m a 10 year customer. I’ve always been treated well and never have felt pressured to make repairs that were not really needed …unlike my San Jose Infiniti dealer. More

by rwblaich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Bermudez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Phillips
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Dec 02, 2022 -

INFINITI Roseville responded

Thank you for the 5-star review! We truly appreciate your business and love being here for all your vehicle needs.

December 01, 2022

Horrible! ! Crooks! We are a two Infiniti car family. We took car for repair a month before it was out of warranty. We told them the problem, they said it wasn' More

by smokey546
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Bermudez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2022 -

INFINITI Roseville responded

Anna, I understand you were working with Charlie when you serviced with us. From what I understand you had replaced your main battery with an aftermarket battery not at our shop. When you came into service our tests indicated both the main and auxiliary batteries were performing at standard levels. In your most recent visit, it did appear both batteries were failing the load test. The estimate we provided was to replace both the main and auxiliary batteries with Genuine OEM parts. If you are just looking to replace the auxiliary battery, this cost is $419. We apologize for any frustrations and want you to know we are here if you need. Feel free to reach out directly to Charlie is you are interested in getting either replaced.

Dec 05, 2022 -

smokey546 responded

Yes, I replaced the main battery myself (super simple) because the car literally would not start. When we took it you for the Auxilary battery problem you while the car was under warranty you said Auxilary battery was fine (even though the car itself said it was bad!) low and behold, after it's out of warranty you said the Auxilary battery is now the problem and that both batteries needed to be replaced for $1k. As it turns out, only the Auxilary battery needed to be replaced! (as we thought) We had it done for $270 at a reputable auto shop! You are deceitful sales people. But hey! I guess times are hard. As I stated, we are a two Infiniti car family and would've been life long customers with future purchases but this experience is enought to rattle the most loyal supporters. I've shared this experience with numerous friends and people and everyone is astonished that this could happen!

November 17, 2022

They are wonderful at this dealership and their service department is great at helping me. I recommend this dealership to anyone. More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2022 -

INFINITI Roseville responded

JC, We are so glad that you had such a positive experience with us! We love working hard to give our clients the best service. We truly appreciate you and your business with us.

October 01, 2022

The people who work there are very nice and friendly they take care of your car and are very good they supply you coffee while you’re waiting a very clean place More

by jimpatrichards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Thayer
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Oct 03, 2022 -

INFINITI Roseville responded

Jim, Thank you for sharing your 5-star review with us. We are so glad that our team was able give you such great service and that you had such a positive experience with us. We look forward to a long-lasting relationship!

October 01, 2022

They are very knowledgeable, honest, and punctual. If, for some unexpected reason, the work on your car is going to take longer than expected, a loaner (car) is offered. More

by JLeiva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Bermudez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2022 -

INFINITI Roseville responded

Thank you for taking the time to share your 5-star review with us! We love working hard to give all our clients the best service. We look forward to a long-lasting relationship!

September 07, 2022

The facility was very clean and everyone there was very nice and helpful. I appreciated all the time they took to fix my issue even though it seemed to have them stumped for a while. Thank you. More

by malta4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Thayer
Report | Print
Sep 08, 2022 -

INFINITI Roseville responded

Thank you for sharing your 5-star review with us! We are so glad that you were able to help you resolve the issue with your car. We appreciate you and your business with us and look forward to a long-lasting relationship!

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