INFINITI Roseville - Service Center

I am loyal to the brand and the Roseville location based on customer service. Everyone is amazing on customer service. Everyone is amazing More

The check in and check ours process was smooth, no surprises. They kept me informed all the way through. surprises. They kept me informed all the way through. More

I appreciate the fast service, after speaking with Matthew I expected the repair to take much longer than expected. Thank you service team for your service and your professionalism. Matthew I expected the repair to take much longer than expected. Thank you service team for your service and your professionalism. More

Micah is the best. Friendly, helpful, fast, trustworthy. I always feel confident when he gives me advice, that he's got my best interests at heart. Friendly, helpful, fast, trustworthy. I always feel confident when he gives me advice, that he's got my best interests at heart. More

Came from Elk Grove to service my vehicle here for the first time and working with Fab was great. I will definitely be coming back even with the long drive. first time and working with Fab was great. I will definitely be coming back even with the long drive. More

I visited this dealership to have a tire that was losing air replaced. Despite my concerns, they couldn’t find any issues with the tire. Instead recommending a tire replacement. First red flag: This dealers air replaced. Despite my concerns, they couldn’t find any issues with the tire. Instead recommending a tire replacement. First red flag: This dealership couldn’t get tires for my Q60 due to them being 20inches. However Orlando Infiniti never had this issue. However. I found tires on Tire Rack that were cheaper than those offered by the dealership, with the added benefit of avoiding the dealership’s upcharges. Had them shipped to them… it’s $25 a tire to have them put on by Infiniti. While Micah, had the mechanic, mounting the tire, he accidentally damaged my rims. Consequently, they had to keep my car longer than expected until it could be sent to an independent rim repair shop. When I finally went to pick up the car, Micah admitted to not completing the necessary paperwork. He sent me a text message, instructing me to come and pick up the car without any paperwork. However, I encountered several issues when retrieving the car. The service department at this dealership seemed inexperienced and disorganized. They couldn’t locate my key in their system or find it for paperwork purposes. It appeared that the service department had no idea where my key was stored or why it wasn’t with the other keys. To make matters worse, the car I picked up had a bigger issue than when I had brought it in. The tire replacement had resulted in damage and deterioration. The service department had failed to address any of the problems and even suggested that I should be grateful they hadn’t charged me the $50 fee for mounting two tires that they had damaged during the process. Overall, I had a terrible experience with this dealership’s service department. I wouldn’t recommend this dealership for any car service. I would be afraid to let them service my car in the future. However I do recommend INFINITI the brand in general and their ORLANDO dealership is amazing however the experience here was much the opposite side of the spectrum. More

didn’t use it but i will rate it when i do. i’m sure they are top quality i’m sure they are top quality More

Okay, thanks I bought a used 2019 Q60. Dan had recommended certain maintenance and I had issues that I wanted address ed.Vehicle had 63k miles.Was also able to get right turbo repaired und Dan had recommended certain maintenance and I had issues that I wanted address ed.Vehicle had 63k miles.Was also able to get right turbo repaired under warranty,saving me lots of money. More

Micah provided an excellent customer service. He provided and help me with all the choices that I had to make. He provided and help me with all the choices that I had to make. More

The Dealership accomplished the vehicle recall work that was needed and the issues were corrected as expected. was needed and the issues were corrected as expected. More