INFINITI Roseville - Service Center

Service team ordered the wrong tires for my car so the car had to stay through the weekend until the correct tires arrived Monday. Not great. Other than that, Miguel was very attentive. car had to stay through the weekend until the correct tires arrived Monday. Not great. Other than that, Miguel was very attentive. More

Dan paid super attention to details. He is also very caring for customer needs. I really appreciate his support. He is also very caring for customer needs. I really appreciate his support. More

The dealership is always accommodating & clean, although sometimes understaffed. The personnel are very knowledgeable, friendly, and helpful. sometimes understaffed. The personnel are very knowledgeable, friendly, and helpful. More

Slight hiccups in the billing but all got straightened out. Car is now running great! Thank you Roseville Infiniti! out. Car is now running great! Thank you Roseville Infiniti! More

Miguel was informative and communicated well with the status of my car. It was worth the drive from Elk Grove status of my car. It was worth the drive from Elk Grove More

UPDATE: Changing my rating to a 5 star! Mike, the service manager, contacted me and stated there was a mistake and that I shouldn't have been charged for this repair. All charges have been Mike, the service manager, contacted me and stated there was a mistake and that I shouldn't have been charged for this repair. All charges have been reversed and the car is running great now! Thank you Mike and your team! In January 2025, I had to take my QX60 in for repair of a air sensor problem. At that time, Infiniti did an inspection and found several other items needing attention, including a bent control arm. I discussed this with their service rep and he told me that they didn't have the OEM parts in stock and it would take a couple of days to get them in. He stated they could install after market parts. I asked what the downside was to these and he stated they had good success with them. I couldn't be without a car so told him to go ahead with the after market parts. Fast forward to September 2025. I started getting a pulling in my steering whenever I accelerated or decelerated. After much troubleshooting, it was determined that this was caused by the control arms. I was told that since these were after market parts, they were not covered by the standard 1 year, 12,000 mile warranty that Infiniti usually offers and that I had assumed I would have since Infiniti did the work in January. I pointed this out and told them I was never told these would not be covered by the warranty when they were replaced. That service agent is no longer at Infiniti so couldn't be contacted to discuss this and was told this was a "he said, she said" type of situation. Despite all of my arguments, I had to pay the $2,300 to have the faulty after market control arms replaced. Totally unacceptable. This lack of warranty should have been communicated when the repair was done initially. Infiniti has lost a customer! More

Miguel was very helpful in the service department. As were the other service personal, whether in person or on the phone. As were the other service personal, whether in person or on the phone. More

Dan really helped me out and showed great customer service! He made taking my car in short and easy. Dan communicated with me the entire time my car was in the shop with updates. Great work! service! He made taking my car in short and easy. Dan communicated with me the entire time my car was in the shop with updates. Great work! More

The team was very helpful, friendly, informative and prompt. I was an hour late to my appointment yet they were very understanding and accommodating. Great experience. prompt. I was an hour late to my appointment yet they were very understanding and accommodating. Great experience. More

Jairo was so awesome to work with. Very responsive and helpful and would recommend to anyone. Thank you Very responsive and helpful and would recommend to anyone. Thank you More