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INFINITI Roseville

Roseville, CA

Overview
Employees
Reviews
Vehicles
4.7
491 Reviews
We're a family owned and operated business, proud to serve Roseville and the local Sacramento Valley. Our owner, John Driebe and Executive Manager, Marco Buscaglia have over 30 years combined experience in the car business and value the relationships we've created. We're conveniently located in the heart of Sacramento, right off Highway 80, in the Roseville Auto Mall. We believe in the power of volume pricing and much of our business comes from repeat and referral business. Here at INFINITI Roseville, we invite you to become a part of the family and see for yourself why we say, "Expect More!"
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830 Automall Dr

Roseville, CA

95661

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Showing 491 reviews

November 22, 2024

I’ve been a customer for over 15 years. Unfortunately, in the last couple, I have not experienced the same level of customer service. This dissatisfaction has NOTHING to do with the servic More

by kimboII
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah is an asset to your service department. He was responsive, knowledgeable, helpful in evaluating service needs, personable and professional. He went the extra mile to ensure I felt like a valued customer.
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Nov 25, 2024 -

INFINITI Roseville responded

Kimball, Thank you for your loyalty over the past 15 years and for recognizing the excellent service provided by our team, including Micah. We sincerely apologize for any inconvenience caused by the challenges with loaner availability and reaching a live person. We’re actively working to improve these processes to provide a seamless experience for all our customers. Your feedback is invaluable, and we appreciate you bringing this to our attention. If there’s anything further we can do to assist or address your concerns, please don’t hesitate to reach out to our Service Manager, Michael Jeffries at 916-770-8400. Thank you for your continued support.

November 21, 2024

It all went smoothly and I felt really taken care of. No hassle at all! Will be back More

by Morgan waltman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

INFINITI Roseville responded

Morgan, Thank you for the kind words! Providing seamless and efficient service is what we strive for and we're so glad we hit the mark. We look forward to the next time we can assist you!

November 19, 2024

I'd like to say this entire group was a class act. From Jai in sales to the manager Terry to Geoff in finance, everyone was helpful and easy to work with. More

by rick@grandviewcommunities.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jai Beachem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Geoff and Terry
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Nov 19, 2024 -

INFINITI Roseville responded

Thank you for your kind words! We're delighted to hear that Jai, Terry, and Geoff made your experience so positive. Our team strives to provide top-notch service, and it’s wonderful to know they delivered. Congratulations on your purchase, and we look forward to serving you again in the future!

November 19, 2024

Experience was good, but I don’t like minimum 15 word compulsory. Please take care More

by SKSINHA
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

INFINITI Roseville responded

Thank you for your feedback! We're glad you had a good experience and appreciate your note about the word requirement. We'll take it into consideration as we continue to improve. We look forward to continuing to serve you!

November 17, 2024

The service was quick and efficient. I don't think I will fill in any other survey again if you continue to force 15 word minimum. More

by VINCENT.ARAGON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

INFINITI Roseville responded

Vincent, Thank you for the 5-star review! We are glad to hear your service was quick and efficient! We understand your frustration with the survey requirements, and we’ll take your comments into consideration. We appreciate your time and value your input. If you ever have any other suggestions or concerns, feel free to reach out directly. We hope to continue providing excellent service in the future!

November 17, 2024

Good service, it was done before time given and also advised on some few things More

by RDEEP3522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

INFINITI Roseville responded

Thank you for the 5-star review! We are so glad you had a seamless and efficient visit with us. We look forward to the next time we can assist you!

November 16, 2024

Everyone nice, oil info on car was not changed had to call, valet service was on time but I had to call twice….but valet service is a wonderful thing to have…seems like with the construction going on the More

by ROLANDONTHERIVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

INFINITI Roseville responded

Thank you for your feedback! We're glad to hear you had a positive experience with our team, and we appreciate your understanding regarding the valet service and the busy service department due to ongoing construction. We apologize for the inconvenience of having to follow up on your oil change and valet service, and we will work to improve communication to ensure things run even more smoothly in the future. We're happy you enjoy the valet service, and we appreciate your patience. We look forward to serving you again soon and providing a seamless experience next time!

November 15, 2024

El servicio estaba muy bueno y rápido . Lavaron el carro y cambiaron el aceite gracias Jairo More

by Martha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

INFINITI Roseville responded

Martha, ¡Gracias por la reseña de 5 estrellas! ¡Estamos muy contentos de que hayas tenido una experiencia de servicio maravillosa con nosotros! ¡Esperamos verte la próxima vez!

November 15, 2024

Micah went above and beyond my expectations! I was used to being advised by the previous “ Dillon “. This guy definitely was a great replacement! Throughout my visit he was detail oriented & tho More

by LAURENJONES0909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

INFINITI Roseville responded

Thank you so much for sharing your experience with Micah! We’re thrilled to hear that he went above and beyond to make your visit memorable. It’s wonderful to know that his attention to detail and personal touch, like offering to drive you and your daughter home, made such a positive impact. We truly appreciate your kind words, and we’ll be sure to pass along your feedback to Micah – he’ll be so glad to hear that his efforts were appreciated. We look forward to welcoming you back next time!

November 15, 2024

Micah was very helpful in explaining all out options and his reccomendations. We needed a new key fob and it was out of stock but he ordered one for us and set up our follow up appointment for us. He was th More

by Cory Matz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Bermudez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

INFINITI Roseville responded

Cory, Thank you so much for your kind words! We're so glad to hear that Micah provided excellent service and was able to help with your key fob situation. It means a lot to us that you've been a loyal customer for over 5 years, and we're thrilled to hear that Micah is the best service advisor you've worked with during that time. We'll be sure to pass along your A+ feedback to him – he’ll be so happy to know his efforts made such a positive impact. We look forward to continuing to serve you for many more years to come!

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