INFINITI Roseville

Great Experience In an effort to try to help reduce the monthly payment of our current vehicle my wife and I set out to trade in our car. After a couple of very disco In an effort to try to help reduce the monthly payment of our current vehicle my wife and I set out to trade in our car. After a couple of very discouraging days we came to the realization of how much we overpaid for our Sequoia platinum which has us 12,000 upside down! We went to Carmax with the promise of no hassle pricing to only have them offer us a few thousand less than wholesale which made our seemingly deep $12,000 hole more like a $17,000 hole. We felt lost and defeated about what we could do. The objective of my wife and I was to try to lower our payment. Never in my wildest dreams did I think that I could end up with a superior luxury vehicle and still save $350 a month on our payment. My wife and I always loved the Infiniti QX 80 but always assumed it was out of our price range. While searching for a solution, and dreaming of owning the Infiniti QX 80, I found myself driving through the infinity parking lot where I came across Thomas then his manager Jeff. They were both soooo awesome! They were extremely responsive and made me feel like I was the only client they were working with. From constant communication to even after hours 10 o’clock phone calls, they went above and beyond to help my wife and I. They made this deal possible by giving me close to the high-end Kelley blue book of what my car is worth and discounting my purchase to a point where keeping the lights on was all they were looking to accomplish.. This obviously wasn’t sad, but, as a business owner given what they paid me for my Sequoia and the amount they discounted I can only assume there wasn’t any real money to they made this deal possible by giving me close to the high-end Kelley Blue Book of what my car is worth and discounting my purchase to a point where I could see the light of the hole I was in coming through. My wife and I now find ourselves in an incredibly beautiful QX 80 that is far superior to the vehicle we traded in but yet $350 less per month. Becky in financing even got them to take a little bit more off the already negotiated sales price to save me some additional money per month. I highly recommend Jeff and his team to anyone looking for a fair, honest and ethical car buying experience. Not to mention, infinity is the best value for your dollar so it’s a real win-win! More

This is my 4th generation Infiniti! I scheduled my maintenance appointment with Charlie. Every time he takes great care of my car. I mentioned that it was time to make a change and I wa I scheduled my maintenance appointment with Charlie. Every time he takes great care of my car. I mentioned that it was time to make a change and I was considering a new Q50. With no pressure, Charlie indicated he would have a sales person speak to me, I met Sarah, what a nice person. gosh, This transaction went so smooth compared to my previous experience! I went for a test drive and within a short period, all negotiation was completed. I was very please with every step of my purchase. Between Charlie and Sarah, the Infiniti team provided excellent service from the beginning to the end!! Thank you so much! More

Vehicle purchase Everyone that I worked with was extremely helpful and friendly. To say that they went out of their way to help me, is a complete understatement! I rea Everyone that I worked with was extremely helpful and friendly. To say that they went out of their way to help me, is a complete understatement! I really couldn’t have asked for better service, and am truly grateful. More

Extremely happy Thank you for the seamless experience. Everyone here is knowledgeable friendly courteous etc. Blake started us off with the process and Esther complet Thank you for the seamless experience. Everyone here is knowledgeable friendly courteous etc. Blake started us off with the process and Esther completed our experience at dealership. A detailed and thorough experience all the way around. We came in as happy customers and left with our QX50 as happiest customers. Would highly recommend this dealership to anyone looking to purchase/lease their vehicle. Any questions about the vehicle were answered with no hesitations. I am confident that the product knowledge is at the highest standards. Thank you for an amazing experience again H Collins More

excellence in service, customer service and knowlege We came in on this very hot Friday afternoon. Peter Santiago came out, 1st thing i asked was for some cold water as I was so dehydrated. He run and go We came in on this very hot Friday afternoon. Peter Santiago came out, 1st thing i asked was for some cold water as I was so dehydrated. He run and got 2 bottles of cold waster for us then he showed us all those beautiful infiniti in the lost. We zeroed down to the 2 we like and went in for the deal. He and Paul both worked very hard to get the deal finalized. They are friendly, compassionate and patient. They know their job. Go to them if yuo want to buy an Infiniti or any other used car. They will help you out in any kind of credit you may have. More

Greatest Internet Team The members on the internet team were great to wk with. They were all, nice, kind, determined, patient, never gave up on me and they made my car buyi The members on the internet team were great to wk with. They were all, nice, kind, determined, patient, never gave up on me and they made my car buying experience wonderful. I will always be grateful for the excellence service I received from each member, (Blake, Esther and Sarah) they made me feel like I was part of their family and I felt important to them. They were always in touch with me to see how can they help me. I will definitely recommend all my friends and family members to this dealership, it is the best in the world. Their service was impeccable and outstanding. More

amazing customer service The customer service at this dealership was amazing! From the moment we walked, till we drove off in our car, we were well taken care of. My husband The customer service at this dealership was amazing! From the moment we walked, till we drove off in our car, we were well taken care of. My husband and I thought we would be at the dealership for at least 4 hours, but the whole process from start to finish was maybe 2 hours and the only reason it was even that was because we had to empty out our old car we were trading in. Everyone took their time to explain everything to us, from Jeff the manager, to Blake the salesman, to Esther (who took her time to show us every single function in our car and even helped us sync our phones and program our seats), to Beckie in financing. I will be telling anyone who tells me they are in the market to buy a car to come here! More

Quick servicing Came in on a Saturday with no appointment. Was in and out in less than one hour. All work was explained and the waiting lounge was nice. Jairo was ve Came in on a Saturday with no appointment. Was in and out in less than one hour. All work was explained and the waiting lounge was nice. Jairo was very professional and knowledgeable. More

Seamless experience I have purchased many new vehicles over the years and working with Esther at Roseville Infiniti was by far the easiest and quickest car buying experie I have purchased many new vehicles over the years and working with Esther at Roseville Infiniti was by far the easiest and quickest car buying experience I’ve had. We did the entire deal over the internet, no games, no bait and switch. Showed up at the dealership, signed the papers and was out door in about an hour. The Managers Jon and Jeff as well as the gentleman in finance were also great, friendly and easy to work with. More

Second Car Bought from Infinity Roseville This is the second car we have bought from Roseville Infinity. For this second car, we drove in from San Jose because we know the type of service rece This is the second car we have bought from Roseville Infinity. For this second car, we drove in from San Jose because we know the type of service received at this dealership could not be matched anywhere else. Thank you for making the process of purchasing a car so quick, easy, and fun! More