INFINITI Roseville

Unprofessional Horrible experience Went in to sell my car and got a mediocre deal with Paul. While Paul promised me a check after the DMV paperwork got done (which he said should take a Went in to sell my car and got a mediocre deal with Paul. While Paul promised me a check after the DMV paperwork got done (which he said should take about 2-3 weeks), he never actually sent it after I patiently waited and called for a status update every other day after the 4th week. He stopped returning my calls after the 5th week when I told him I got the DMV to confirm the paperwork to be completed. It took me calling his manager on the 6th week to get my issue resolved and finally have his MANAGER (Steven Khuu) send me the check. Very unprofessional Paul! You sounded like a good man during the deal, but this was definitely a shady move you pulled. I suggest just being very careful and mindful of this when selling your car to this man, you will probably not get your check for over a month after the deal is done. More

Great experience buying a first car Smooth and helpful experience made easy and fast by Randy Townsend. All of my requests were met during a uncomplicated and secure process. There was n Smooth and helpful experience made easy and fast by Randy Townsend. All of my requests were met during a uncomplicated and secure process. There was no unnecessary pressure to buy and no hurry in the process, and everyone there is very friendly (shaking hands, making small talk, making everything comfortable). When I needed a break, I got a break; When I needed to speed things up, they sped it up. Highly recommend. More

What an easy going experience with zero hassle. Want to first thank Randy Townsend for his hard work on getting me into my car regardless of the difficulty of it with my challenging credit. I would Want to first thank Randy Townsend for his hard work on getting me into my car regardless of the difficulty of it with my challenging credit. I would recommend Infiniti Roseville to my closest family and friends, and will be referring many to Randy!! Great job and thank you kindly for helping me out. Cheers!! Cody More

Ducks Girl Todd was the best salesman that I have ever come across. I saw the car I loved and got a great deal. They took in my trade and made it so easy.. I wou Todd was the best salesman that I have ever come across. I saw the car I loved and got a great deal. They took in my trade and made it so easy.. I would highly recommend Infinity Roseville to anybody looking for a reliable car. More

Complete Professionals Tara and Paul are amazing, complete professionals who were courteous and have astute attention to detail. You can't go wrong with them. I will consid Tara and Paul are amazing, complete professionals who were courteous and have astute attention to detail. You can't go wrong with them. I will consider them again in the future. More

Infiniti Q50 Overall I really enjoyed my visit. I enjoyed meeting the service department and the detail in which my car was cleaned before it was given to me. Overall I really enjoyed my visit. I enjoyed meeting the service department and the detail in which my car was cleaned before it was given to me. More

Terrible experience Came in to drive a car. Was told one price on the phone. Called ahead and let them know the time I was coming and I was on a tight schedule. They didn Came in to drive a car. Was told one price on the phone. Called ahead and let them know the time I was coming and I was on a tight schedule. They didn’t prepare the car or have it ready. Got there, completely different price, of course higher. Told me I was wrong about what I heard. I Was prepared to buy the car cash. Was then told “price doesn’t matter” and “is my wife not worth the car”?? Really ? Absolutely terrible. I will let everyone know about my experience and the bait and switch tactics used to get people in the door. More

Car sale Paul and Tara were great, they gave me a great deal, were friendly and genuine. No pressure to make the deal. Accommodating and helpful, thanks! Paul and Tara were great, they gave me a great deal, were friendly and genuine. No pressure to make the deal. Accommodating and helpful, thanks! More

Thumps Up!! I went in today for a test drive Todd was awesome, he’s professional and very helpful. I got my dream car for a great price! Thanks to Todd i couldn’t I went in today for a test drive Todd was awesome, he’s professional and very helpful. I got my dream car for a great price! Thanks to Todd i couldn’t be more happier. Highly recommend him. More

Great customer service and follow up We loved working with Sarah. She took the time to understand our needs and figured out the right package that checked all of the boxes for us at a re We loved working with Sarah. She took the time to understand our needs and figured out the right package that checked all of the boxes for us at a reasonable price. We have a family of five so reliability and safety were huge factors for us. We love the smooth ride and the technology really made this car stand out amongst the competition. Thanks again for all of your hard work Sarah! She really made the process as seemless as possible. Even delivering our car to our home and driving away our trade in! More