INFINITI Roseville

True to their word! I received an instant cash trade in offer through Kelley Blue Book for our 2016 Ford Explorer. I was given a list of authorized dealers for this trans I received an instant cash trade in offer through Kelley Blue Book for our 2016 Ford Explorer. I was given a list of authorized dealers for this transaction. I was first contacted by Niello buying group. I was told that they would probably be able to give me more money for my trade than my instant cash offer. My car was inspected by them. I was told that my car was exceptionally clean, but the tread on the tires was low. I was then told that they changed the offer to $1000_$1500 less than my instant cash offer! I asked how they could offer me less, and was told that’s my cars market value, but don’t worry, I’ll probably get on the high side of that offer, or maybe a little more. I decided to check the next dealer on the list, Roseville Infinity. I called Paul Reyes and talked to him about my offer. I explained that the tread on the tires was low, but the car was in good shape otherwise. He asked a couple of questions, and then said he was willing to honor the offer at full value. After arriving at the dealership, I met with Paul. He had me start the car, and briefly inspected it. After this we went inside and finished the paperwork. The whole process was done in 20 minutes. It’s great to deal with someone that will not try to renegotiate a prior offer. I will absolutely look to buy or sell the next car we need from Roseville Infinity.! More

Good professional service. Steve and Daniel responded to all questions, they have a good knowledge of the vehicle. Both employees had a pleasing manner, answered all our questi Steve and Daniel responded to all questions, they have a good knowledge of the vehicle. Both employees had a pleasing manner, answered all our questions, and offered good advice on all models. More

Excellent Service Todd is amazing at what he does! Honest and straight to the point. I was in and out of the dealership in one hour and forty five minutes! Great car bu Todd is amazing at what he does! Honest and straight to the point. I was in and out of the dealership in one hour and forty five minutes! Great car buying experience. The staff was absolutely helpful and friendly. Looking forward to doing more business at Infiniti Roseville!! More

Friendly Service I felt very comfortable purchasing my new infinity. Todd was very knowledgeable and friendly. I never felt pressured. He listened to my wants in a car I felt very comfortable purchasing my new infinity. Todd was very knowledgeable and friendly. I never felt pressured. He listened to my wants in a car and answered my questions fully. It’s hard to find a sales person that listens. Thank you Todd, I’m very happy with my new car!!! More

Fantastic! We had an excellent experience with Daniel! We went to specifically look at a certain used Q50. He wasn't pushy, gave us lots of information on the ve We had an excellent experience with Daniel! We went to specifically look at a certain used Q50. He wasn't pushy, gave us lots of information on the vehicle, and patiently answered all our questions. We were in and out in a few hours, it was quick and easy from sales to finance. Thank you! More

Above and Beyond! From start to finish the purchase of my new vehicle was a seamless process! Everyone I worked with was kind and courteous and went above and beyond! From start to finish the purchase of my new vehicle was a seamless process! Everyone I worked with was kind and courteous and went above and beyond! Thank you for my first great car buying experience! More

No Pressure Service Randy was great to work with. We enjoyed his laid back no pressure approach to help us find the right vehicle. We came in just to test drive but left Randy was great to work with. We enjoyed his laid back no pressure approach to help us find the right vehicle. We came in just to test drive but left with a great deal. Thanks for not pressuring us into a buy, we are very happy with the QX60! More

Great experience Our sales guy, Todd, was very knowledgeable about the vehicles and pricing. Knew exactly which vehicle to show us based on the features we requested a Our sales guy, Todd, was very knowledgeable about the vehicles and pricing. Knew exactly which vehicle to show us based on the features we requested and was very straightforward with price. More

Amazing experience! Was shopping around for my new Infiniti Q50 signature edition when I contacted Roseville Infiniti via the internet. To me the price is king so when To Was shopping around for my new Infiniti Q50 signature edition when I contacted Roseville Infiniti via the internet. To me the price is king so when Todd answered my request and beat my current deal, I knew where I was taking my business. From the moment I arrived I was treated like a long time friend. Test drove the vehicle which was reserved for me in the showroom. Todd did an exceptional job of going over the vehicle and features with me and my wife. Paperwork was a breeze and I soon drove out of the dealership with my new vehicle . I can say enough but thank you Infiniti of Roseville . You made a new friend today! More

Unprofessional Horrible experience Went in to sell my car and got a mediocre deal with Paul. While Paul promised me a check after the DMV paperwork got done (which he said should take a Went in to sell my car and got a mediocre deal with Paul. While Paul promised me a check after the DMV paperwork got done (which he said should take about 2-3 weeks), he never actually sent it after I patiently waited and called for a status update every other day after the 4th week. He stopped returning my calls after the 5th week when I told him I got the DMV to confirm the paperwork to be completed. It took me calling his manager on the 6th week to get my issue resolved and finally have his MANAGER (Steven Khuu) send me the check. Very unprofessional Paul! You sounded like a good man during the deal, but this was definitely a shady move you pulled. I suggest just being very careful and mindful of this when selling your car to this man, you will probably not get your check for over a month after the deal is done. More