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INFINITI Roseville

Roseville, CA

4.7
458 Reviews
We're a family owned and operated business, proud to serve Roseville and the local Sacramento Valley. Our owner, John Driebe and Executive Manager, Marco Buscaglia have over 30 years combined experience in the car business and value the relationships we've created. We're conveniently located in the heart of Sacramento, right off Highway 80, in the Roseville Auto Mall. We believe in the power of volume pricing and much of our business comes from repeat and referral business. Here at INFINITI Roseville, we invite you to become a part of the family and see for yourself why we say, "Expect More!"
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800 Automall Dr

Roseville, CA

95661

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Showing 458 reviews

March 04, 2020

Todd Ritter makes buying a car easy Drove by the Infiniti dealership and saw an used Toyota Highlander, the year and color we wanted. We test drove, loved the car and made an offer to To More

by theop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Ritter
Mar 06, 2020 -

INFINITI Roseville responded

Thank you for taking the time to share your 5-star experience with Todd. We are so happy he made the experience fun and light. Enjoy your Highlander!

February 29, 2020

I don’t recommend using the Roseville Infinity Service Department, John Phillips, or Robert Rogers. They had our car in for Insurance claim. They then had our car towed to Co-Part without our authorizatio More

by Dustin
Recommend Dealer
No
Employees Worked With
Robert Rogers
Mar 05, 2020 -

INFINITI Roseville responded

Dustin, This is Marco Buscaglia, Executive Manager here at INFINITI Roseville. After speaking with Robert Rogers, it is my understanding that this occurrence was about 6 months ago. It appears your insurance company totaled your vehicle and had it towed on their behalf to Co-part. It is also my understanding that we did not personally deal with the tow or your key. I would recommend calling the insurance company and discussing the issues you encountered. If I can be of any assistance I can be reached here at the dearlship 916-782-8600.

Mar 09, 2020 -

Dustin responded

Sorry Marco, your understanding is totally incorrect! It’s sad that this BS has been going on for over 6 months! I had forwarded an email from both my insurance and Co-Part to John and Robert. Too bad neither of these two bothered to call me back after I sent them my last email showing proof that your dealership incorrectly gave a Nissan key fob to the Co-Part tow truck. John Phillips incorrectly gave Co-Part permission to tow our SUV, when I clearly stated to John that we were keeping our SUV and that we wanted to pick it up from your dealership! SO YES, INFINITY OF ROSEVILLE DID DEAL WITH THE KEY AND THE TOW! Pathetic!

February 25, 2020

Ray was very knowledgable and extremely helpful. He wasn’t pushy at all and his patience with us was great. Would highly recommend him to friends. Great job. More

by eagle1apg
Recommend Dealer
Yes
Employees Worked With
Ray Martin
Feb 26, 2020 -

INFINITI Roseville responded

Thank you for the great review! We're so glad Ray was extremely helpful and knowledgeable, and that he ensured a no-pressure environment for your INFINITI purchase. We look forward to the continued relationship.

February 23, 2020

We purchased the car today my Wife has been dreaming about for years at Roseville Infinity. I was skeptical at first because of past experiences with other dealerships. We were greeted by a friendly no More

by Jdgbroker
Recommend Dealer
Yes
Employees Worked With
Nadine Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Martin
Feb 24, 2020 -

INFINITI Roseville responded

We appreciate you taking the time to share you and your wife's 5-star experience! We're so glad the process was great, and that Ray was able to provide you with your best car purchasing experience you've ever had! If you have any additional questions, please don't hesitate to give Ray or any of our team a call.

February 18, 2020

This is the first car I’ve consistently taken to the dealer for service & maintenance. John is great about scheduling when it’s convenient for me & making sure the work is done right. More

by at1curenow
Recommend Dealer
Yes
Employees Worked With
John Phillips
Feb 18, 2020 -

INFINITI Roseville responded

Thank you for the 5-stars! We really appreciate your continued loyalty to John and our team. We're happy to hear that you had a great experience with John in scheduling and servicing your vehicle. Until we see you next time, happy motoring!

February 17, 2020

Rays hard work found me the perfect SUV when no one else could get it done. I will recommend him to anyone looking for a vehicle! More

by Desiree.francis
Recommend Dealer
Yes
Employees Worked With
Ray Martin
Feb 18, 2020 -

INFINITI Roseville responded

Desiree, Thank you for the terrific review! We're happy to hear Ray was able succeed in finding your perfect vehicle. Congratulations!

February 12, 2020

Todd knowledgeable/helpful. Charles helpful/thoughtful. Todd and Charles provided genuine customer service. My vehicle was purchased from a local dealership and still under warranty. Because of Todd and Cha More

by jacqunessa6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Bermudez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Ritter
Feb 13, 2020 -

INFINITI Roseville responded

Thank you for the positive review! We're happy to hear Todd and Charles were able to square away the servicing of your INFINITI, and get you back on the road safely and quickly. We greatly appreciate your business.

January 27, 2020

Todd is a walking wealth of knowledge. He probably can answer any question yuh ou have about Infiniti. I felt like he was a honest, straight shooter and would definetely trust his opinion and suggestions More

by Bear4709
Recommend Dealer
Yes
Employees Worked With
Todd Ritter
Jan 28, 2020 -

INFINITI Roseville responded

Awesome! Thank you for the 5-stars; we're so glad you had a great experience finding your new INFINITI with Todd, and that the experience was an honest and informative one. We greatly appreciate your business!

January 27, 2020

Where are ALL your negative reviews.? Yes, I'm upset for NOT being treated as a family member. After being a very loyal customer for 20+ years. I became to respect and trust this dealership. Before you trad More

by Betrayal
Recommend Dealer
No
Employees Worked With
Leasing. Sales departments
Jan 29, 2020 -

INFINITI Roseville responded

Hello, My name is Marco Buscaglia, Executive Manager here at INFINITI Roseville. I was trying to find a customer record based on your above review but was unable to. I'd love to speak about your experience explained above. I can be reached directly at 916-216-8386 at your earliest convenience. I look forward to speaking with you.

January 27, 2020

Ray Martin was/is admirably honest, kind and helpful. I would highly recommend him to anybody in need of new/used car in Roseville area. More

by Amanda G.
Recommend Dealer
Yes
Employees Worked With
Ray Martin
Jan 28, 2020 -

INFINITI Roseville responded

Thank you for the terrific rating! We're so happy to hear Ray was a kind and honest help during your visit. We appreciate your recommendations and wish you happy motoring, Amanda!

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