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INFINITI Roseville

Roseville, CA

Overview
Employees
Reviews
Vehicles
4.7
587 Reviews
We're a family owned and operated business, proud to serve Roseville and the local Sacramento Valley. Our owner, John Driebe and Executive Manager, Marco Buscaglia have over 30 years combined experience in the car business and value the relationships we've created. We're conveniently located in the heart of Sacramento, right off Highway 80, in the Roseville Auto Mall. We believe in the power of volume pricing and much of our business comes from repeat and referral business. Here at INFINITI Roseville, we invite you to become a part of the family and see for yourself why we say, "Expect More!"
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830 Automall Dr

Roseville, CA

95661

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Showing 587 reviews

November 04, 2024

Tech communicated w/ updates, service was timely (waited for car), waiting area was clean, no one tried to sell me anything i didn’t need! More

by KIERNORTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Ussery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

INFINITI Roseville responded

Thank you for your amazing feedback! We're so glad you had a wonderful service experience with us. We look forward to the next time we can assist you!

November 04, 2024

Over all customer service and service advisor did excellent job on helping us with our vehicle More

by Sony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

INFINITI Roseville responded

Sony, Thank you for the 5-star review! We are so glad our service team took such amazing care of you and your vehicle during your service visit. We look forward to the next time we can assist you!

November 03, 2024

Everything was great with no issues. Thank you for the quick response and service. I plan on coming back. More

by FNAJERA99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Ussery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

INFINITI Roseville responded

Thank you for the positive review! We are so glad you had a wonderful experience with us! Amazing customer service is our top priority and we're happy to hear we hit the mark! We look forward to the next time we can assist you!

November 02, 2024

Matthew is the best service advisor I have ever hd the pleasure of working with. He explains everything thoroughly and politely. As well as an overall great employee More

by Danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

INFINITI Roseville responded

Danny, Thank you for your kind words about Matthew! We're so glad to hear that he has made such a positive impact during your service experience. His thorough explanations and polite demeanor are exactly what we aim for. We appreciate your feedback and will be sure to pass it along to him. We look forward to serving you again!

November 02, 2024

Fast friendly service with no surprises or up selling. Construction going on but still comfortable wait areas. More

by RLHENSLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

INFINITI Roseville responded

Thank you for your feedback! We're glad to hear you had a fast and friendly experience! It's great that you found our waiting areas comfortable despite the improvements being made to our facility. We appreciate your understanding and look forward to serving you again soon!

November 01, 2024

David was pleasant to work with. Very helpful to make a decision to choose a right car for me. More

by vgamer302
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Spiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

INFINITI Roseville responded

Thank you for taking the time to share your amazing experience with David! We are so glad he was so helpful in the search for the perfect car for you! We appreciate your business and wish you many happy miles ahead!

November 01, 2024

Matthew was great! Quick and transparent. I will definitely be requesting him for future service appointments. More

by CRIOS2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

INFINITI Roseville responded

Thank you for taking the time to share your amazing experience with Matthew! We are so glad to hear that he left such a lasting impression! We look forward to the next time we can assist you!

November 01, 2024

Micah always keeps us informed of the status of our vehicle, gives us all the options regarding servicing our vehicles. He is courteous and kind. More

by STEELERSWIFETEDDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

INFINITI Roseville responded

Thank you for your wonderful feedback! We’re thrilled to hear that Micah has been so helpful in keeping you informed about your vehicle's status and providing options for servicing. His courteous and kind approach is exactly what we strive for. We appreciate your loyalty and look forward to continuing to assist you with your vehicle needs!

November 01, 2024

Delivered as promised. Nice and efficient. Remodel of building not inviting to customers. Last time I purchase new from you received a nice welcome basket. This time no More

by LINDAGUNSALUS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shah Atebar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jai Beachem
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

INFINITI Roseville responded

Linda, Thank you for taking the time to share your positive experience with our team. I understand we were able to get you a nice gift from the parts department. We truly appreciate your loyal patronage.

October 31, 2024

Seamlessly booked appt online for routine maintenance for new car. This is an outstanding service (Dan!) & sales (Steven!) department. 360 degree trusted service and sales, truly amazing. More

by Vbv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

INFINITI Roseville responded

Thank you for the fantastic feedback! We’re delighted to hear that booking your appointment online was seamless and that both Dan in service and Steven in sales provided you with such outstanding care. Delivering 360-degree, trusted service is what we strive for, and we're thrilled to have earned your trust. We're here for you every step of the way and look forward to serving you again soon!

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