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INFINITI Roseville

Roseville, CA

Overview
Employees
Reviews
Vehicles
4.7
491 Reviews
We're a family owned and operated business, proud to serve Roseville and the local Sacramento Valley. Our owner, John Driebe and Executive Manager, Marco Buscaglia have over 30 years combined experience in the car business and value the relationships we've created. We're conveniently located in the heart of Sacramento, right off Highway 80, in the Roseville Auto Mall. We believe in the power of volume pricing and much of our business comes from repeat and referral business. Here at INFINITI Roseville, we invite you to become a part of the family and see for yourself why we say, "Expect More!"
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830 Automall Dr

Roseville, CA

95661

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Showing 491 reviews

November 09, 2024

This dealership and my service advisor were very helpful in accommodating their schedule to fit me in, when I had an urgent need for service. More

by WARRENLS6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

INFINITI Roseville responded

Thank you for sharing your 5-star experience! We are more than happy to be able to assist you with your vehicle. We look forward to continuing to serve you!

November 09, 2024

Micah is awesome and so friendly. Can’t wait to see your newly remodeled showroom! More

by FRANCONANCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Bermudez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Jeffries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Ussery
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Spiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

INFINITI Roseville responded

Thank you so much for taking the time to share your amazing experience with Micah! We appreciate the kind words and look forward to assisting you again in the future!

November 09, 2024

The service was very good despite all the ongoing construction. Jairo always does a good job. More

by vinofyl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

INFINITI Roseville responded

Thank you for the positive review! We are glad your experience was a great one! We look forward to the next time we can assist you!

November 08, 2024

They informed me on what was also needed to keep my cars maintained up to date More

by TMILLER201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Caplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

INFINITI Roseville responded

Thank you for your feedback! We’re glad our team could provide you with the information needed to keep your car in top shape. Staying informed on maintenance is key, and we’re here to support you every step of the way. If you have any questions or need further assistance, don’t hesitate to reach out!

November 08, 2024

Great service! Super friendly and fast. Always goes above and beyond. That is why I am on my 4th Infiniti. More

by MISSYFOO525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Chastain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

INFINITI Roseville responded

Thank you so much for your loyalty and for choosing us for your 4th INFINITI! We're thrilled to hear that our team continues to provide you with the fast, friendly, and exceptional service you deserve. Going above and beyond for our customers is our priority, and it’s wonderful to know it makes a difference. Enjoy your INFINITI, and we look forward to serving you for many more miles to come!

November 08, 2024

I had an exceptional service experience at Roseville Infinity even during a busy period of the day More

by TARAH408
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

INFINITI Roseville responded

Thank you for sharing your experience! We're thrilled to hear that our team at Roseville INFINITI was able to provide exceptional service! . Ensuring you have a positive and seamless experience is always our goal. We appreciate your patience and look forward to assisting you again in the future!

November 08, 2024

Onsite construction made my visit confusing and a bit frustrating. Employees didn’t ask if I needed assistance, I had to ask them. More

by mlamark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Ussery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

INFINITI Roseville responded

Thank you for your feedback. I apologize for the confusion and frustration caused by the onsite construction during your visit. Our goal is to provide a smooth and welcoming experience, and I’m sorry we fell short this time. Your experience is important to us, and I’m here to help if you need any further assistance or have additional feedback. Sincerely, Marco Buscaglia Executive Manager 916-216-8386

November 07, 2024

Always a good experience but the construction and lack of loaner or drop off option sucked. Staff is always great More

by SMPLYFABULOUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

INFINITI Roseville responded

Thank you for your feedback, and we’re so glad to hear that you always have a positive experience with our staff! We also understand your frustration with the construction and the limited loaner or drop-off options during your visit. The construction is temporary, but we are working to minimize its impact, and we’re actively reviewing our loaner vehicle and drop-off policies to ensure that they meet your needs. Thank you again for sharing your thoughts. We look forward to making your next visit even better, and we appreciate your continued trust in us!

November 07, 2024

We were very please with our service! However, we were a little disappointed we were not able to utilize the courtesy vehicle. We purchased the extra service package and was told we were More

by TPOMEROY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Bermudez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

INFINITI Roseville responded

Thank you so much for your positive feedback! We’re thrilled to hear that you were pleased with the service overall, and we truly appreciate your kind words. We apologize for the confusion regarding the courtesy vehicle. We strive to provide clear communication about the terms of the courtesy vehicle availability, and we will certainly review our policies and ensure that they are better communicated moving forward to avoid situations like this. We appreciate you bringing this to our attention and are grateful for your understanding. If you have any other concerns or if there’s anything we can do to enhance your next experience, please don’t hesitate to reach out to ur Service Manager, Michael Jeffries at (916) 770-8400

November 06, 2024

Infiniti service (complimentary 1st oil change) was quick and professional. Welcoming and friendly service office. More

by msalazar2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

INFINITI Roseville responded

Thank you for your kind words! We're delighted to hear that your first oil change went smoothly and that our service team provided a welcoming and professional experience. It was our pleasure to assist you, and we look forward to continuing to serve you and your INFINITI in the future. Safe driving!

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