INFINITI Of Orland Park - Service Center

INFINITI Of Orland Park responded

Thank you! We look forward to meeting with you again in the future Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We're delighted to hear that you've consistently had great experiences at Zeigler INFINITI Of Orland Park and that Mike Cescato has been a reliable source of prompt and courteous service for many years. Your loyalty and kind words are much appreciated. If you ever have more service needs or any questions in the future, please feel free to reach out. Thank you for choosing us and for your continued trust! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We appreciate your feedback and are pleased to hear that our workers are great and friendly. However, we understand your frustration with the service duration for an oil change. A two-hour wait for an oil change is indeed longer than what you should expect. We apologize for any inconvenience this may have caused. Your time is valuable, and we are committed to providing efficient and timely service. We will review our processes to ensure that such delays are minimized in the future. If you have any more service needs or questions in the future, please don't hesitate to reach out. We're here to provide you with a better service experience. Thank you for choosing us, and we appreciate your feedback, which helps us improve our service. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

It's wonderful to hear that Mike Cescato is doing an excellent job when working with Infiniti owners. Listening and ensuring timely completion of tasks are valuable qualities in customer service, and we're delighted to know that you've had such a positive experience with him. If you ever have more needs or questions in the future, please don't hesitate to reach out. Thank you for choosing us and for your kind words about Mike! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your positive feedback regarding the service you received. We're pleased to hear that you had a great experience, and we appreciate your intention to return for your next oil change. We apologize if amenities were not available during your visit. Your comfort and convenience are important to us, and we'll do our best to ensure a more pleasant experience on your next visit. If you have any specific amenities or preferences you'd like, please feel free to let us know, and we'll do our best to accommodate them. If you have any more service needs or questions in the future, please don't hesitate to reach out. We look forward to providing you with excellent service on your next visit. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you so much for taking the time to share your feedback! We're thrilled to hear that you found our team accommodating, polite, and knowledgeable. Providing exceptional service is our top priority, and it's always a pleasure to know when we've met your expectations. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with Elliott Torne, your service advisor. We're thrilled to hear that he left a lasting impression with his professionalism, knowledge, kindness, and accommodation. Providing excellent customer service is a top priority, and it's clear that Elliott went above and beyond to assist you. We'll make sure to pass on your compliments to Elliott, and we're grateful for your recognition of his efforts. If you have any more service needs or questions in the future, don't hesitate to reach out. We appreciate your business and look forward to serving you again! Best Wishes, INFINITI Of Orland Park