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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
623 Reviews

623 Reviews of INFINITI Of Orland Park - Service Center

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January 10, 2025

Very satisfied with the work done on my car. Frank Popo is a great service technician to work with. Very attentive and caring! More

by SAXYGIL70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
FRANK POPO
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Jan 14, 2025 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're so glad to hear you were very satisfied with the work done on your car. Frank Popo is truly an asset to our team, and we're thrilled he provided you with attentive and caring service. We look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park

January 09, 2025

Great Service and very easy to work with. I would definitely recommend Infiniti of Orland. More

by KLRICE24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

INFINITI Of Orland Park responded

Thank you for the wonderful feedback! We're thrilled to hear you had a great experience and found our team easy to work with. Your recommendation means a lot to us, and we look forward to serving you again! Best Wishes, INFINITI Of Orland Park

January 09, 2025

Very knowledgeable Great Customer Service She is my service advisor going forward She showed me something about my vehicle that I didn’t know and it was very helpful. More

by TBURNETTE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

INFINITI Of Orland Park responded

Thank you for your fantastic feedback! We're delighted to hear that your service advisor provided such knowledgeable and helpful assistance. It's great to know she went above and beyond to enhance your experience. We're thrilled she'll be your go-to advisor moving forward and look forward to continuing to serve you! Best Wishes, INFINITI Of Orland Park

January 08, 2025

Service is always easy to get done. Christine always makes sure I’m taken care of and informed of the process. More

by ANT_LUCIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2025 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're so glad to hear that Christine ensures you're well taken care of and kept informed throughout the service process. We appreciate your trust and look forward to continuing to make your visits easy and seamless! Best Wishes, INFINITI Of Orland Park

January 08, 2025

The personnel was quick to fix the vehicle and respond to my calls, definitely going back to that dealership! More

by BERTHA239
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Griswold
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're so glad our team was quick to fix your vehicle and responsive to your calls. We look forward to welcoming you back to the dealership in the future! Best Wishes, INFINITI Of Orland Park

January 07, 2025

Fares was excellent to deal with. Very personable, and took the time to really make my family feel comfortable. Finance person (Fares's brother) was also great. Thanks! Bob More

by rriffle
Recommend Dealer
Yes
Employees Worked With
Fares Yasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

INFINITI Of Orland Park responded

Thank you, Bob, for your kind words and 5-star review! We're thrilled to hear that Fares made you and your family feel so comfortable during your visit. It's also wonderful to know that his brother in finance provided excellent support as well. We truly appreciate your business and look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

January 07, 2025

Did not have appointment but tire was low and Infiniti Of Orland was able to get me in and fix my tire. More

by CYNTHIAFRYEREALTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2025 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're so glad we could assist you with your tire issue, even without an appointment. Our team always strives to provide prompt and reliable service. We appreciate your trust and look forward to helping you again in the future! Best Wishes, INFINITI Of Orland Park

January 07, 2025

Awesome service. I would recommend Orland Park Highly. I enjoyed the stellar customer service experience. More

by VCAMPBELL7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

INFINITI Of Orland Park responded

Thank you for your fantastic feedback! We're thrilled to hear you enjoyed the stellar customer service experience. Your recommendation means the world to us, and we look forward to serving you again! Best Wishes, INFINITI Of Orland Park

January 06, 2025

I always receive get service when I’m in need. Highly recommended the Orland Park location. More

by STLCHI2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2025 -

INFINITI Of Orland Park responded

Thank you for the fantastic feedback and for recommending our Orland Park location! We’re so happy to hear that you consistently receive great service when you need it. Your satisfaction is important to us, and we look forward to continuing to provide excellent service in the future! Best Wishes, INFINITI Of Orland Park

January 04, 2025

Not a thorough inspection. The completed report said I declined inspection of my transmission, and I did not. The mechanic rotated tired but did not make sure air in tires matc More

by KENYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

INFINITI Of Orland Park responded

Thank you for your feedback. We sincerely apologize for the experience you had. It’s important to us that every service is thorough, and we understand your concerns. We’ll be sure to address this with our team to ensure that future inspections are more comprehensive and that all tasks are completed with the care and attention they deserve. If you'd like to discuss this further or if there's anything we can do to resolve the situation, please don’t hesitate to reach out. Best Wishes, INFINITI Of Orland Park

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