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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
594 Reviews

594 Reviews of INFINITI Of Orland Park - Service Center

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November 08, 2023

Great customer service but did not warranty a problem I had with my fog light. They said it was caused by a crack that I had on my bumper from the opposite side and water was getting inside of the for ligh More

by VERNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian service advisor
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Nov 17, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback with us. We appreciate your kind words about our customer service, and we regret to hear about the issue you've experienced with your fog light warranty. We understand your concern, and we would like to investigate this matter further to ensure we address it appropriately. Could you please provide us with more details or reach out to our service department directly at [contact information]? We want to work towards a resolution and ensure your complete satisfaction. We value your business and appreciate your understanding as we address this issue. Thank you for bringing it to our attention. Best Wishes, INFINITI Of Orland Park

November 08, 2023

Customers service and my service representative was excellent. I was kept updated on the service status. More

by beq3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 17, 2023 -

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with our customer service and service representative. We're thrilled to hear that you found our service excellent and that you were kept updated on the status of your service. Customer satisfaction is our top priority, and we appreciate your feedback. If there's anything more we can do to enhance your experience or if you have any further comments, please feel free to let us know. Best Wishes, INFINITI Of Orland Park

November 07, 2023

The service was prompt. The communication was clear and concise. I seen Mr. Pullen (salesman) that sold me my truck he helped me find a coupon for 20 dollars off. The ser More

by JHARRIS86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Nov 17, 2023 -

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that the service was prompt and that you appreciated the clear and concise communication. It's great that Mr. Pullen was able to assist you in finding a coupon for your service, and we're pleased to know that the service person provided you with a reassuring update on the overall status of your vehicle. We look forward to seeing you again in 5000 miles! If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. Best Wishes, INFINITI Of Orland Park

November 05, 2023

Great and very professional. I just was too long of a wait time but everything went well More

by KILGOREBARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 05, 2023

I received the best customer service I've ever had on 11/4/2023 since purchasing a car from Ziegler Infiniti of Orland. More

by WARRENE17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 04, 2023

I purchased my infinity 5 years ago. The Maintenance and cashier staff has always been friendly, pleasant and helpful. More

by URATCMDW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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November 02, 2023

Customer service is friendly, price transparency and communication is provided through many different methods taking out all the guess work as to what’s being done toy vehicle and the cost. Great overal More

by C2MCCORMICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. Justin
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November 02, 2023

I have always had a positive experience with my service advisor Mike and plan to continue to come here for all my service needs. More

by diana2tho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
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November 01, 2023

I can't say enough good things about the service department, and Mike Cescato! Thank you for all of your help! More

by robcorlog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
Report | Print
October 30, 2023

I enjoy brining my vehicle to this location because I receive Fast and Great customer service! More

by TORRIEV22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Oct 30, 2023 -

INFINITI Of Orland Park responded

We're thrilled to hear that you appreciate our fast and great customer service! Your satisfaction is our top priority, and we look forward to serving you with the same level of excellence in the future. Thank you for choosing us for your vehicle needs! Best Wishes, INFINITI Of Orland Park

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