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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
595 Reviews

595 Reviews of INFINITI Of Orland Park - Service Center

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November 18, 2023

You take good care of my 2014 infinity Qx 80. Your associates are professional thanks. More

by HELENLC357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
La Toya Service Department
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Nov 28, 2023 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're delighted to hear that you feel well taken care of and that our associates have provided you with professional service. Maintaining the satisfaction and trust of our customers is a top priority, and we appreciate your positive feedback. If there's anything specific you appreciate about our service or if you have any further feedback, please feel free to share. We're here to ensure your experience with us continues to meet your expectations. Thank you for choosing us to care for your 2014 Infiniti QX80. We look forward to providing you with continued excellent service. Best Wishes, INFINITI Of Orland Park

November 18, 2023

The staff at this dealership is awesome. Always helpful and always there when you call them. This us my 3rd car from them and I'm sure I'll be getting a 4th More

by ACOLLIER112499
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley , JJ Vock
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Nov 28, 2023 -

INFINITI Of Orland Park responded

Thank you so much for your loyalty and for taking the time to share your positive experience with our dealership! We're thrilled to hear that our staff has been consistently awesome, helpful, and responsive. Your decision to choose us for your third car is truly appreciated, and we look forward to the possibility of assisting you with a fourth in the future. If there's anything specific you appreciate about our service or if you have any further feedback, please feel free to share. We value your input and are here to ensure your experience with us continues to be excellent. Thank you for being a valued customer, and we look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

November 15, 2023

Buying my car here was a great experience. My experience with the service department was as good More

by DAVIDBUSH31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Bugajski, Dan Schedler
Report | Print
Nov 17, 2023 -

INFINITI Of Orland Park responded

Thank you for choosing us for your car purchase, and we're delighted to hear that your experience was great! Your satisfaction is our top priority, and we're thrilled that our team in the service department provided you with an equally positive experience. We appreciate you taking the time to share your feedback, and it means a lot to us. Best Wishes, INFINITI Of Orland Park

November 14, 2023

The service and hospitality was very good. I was treated in a professional manner they hurt my concerns and executed them in a timely manner. More

by PLUJM159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Schedler
Report | Print
Nov 17, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with our service department. We're delighted to hear that you found our service and hospitality to be very good. Providing professional and timely service is our priority, and we're glad that we could address your concerns to your satisfaction. Our team appreciates your feedback, and it motivates us to continue delivering high-quality service to all our customers. If you ever have more concerns or if there's anything else we can assist you with, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

November 14, 2023

After the pandemic this Infiniti have been a xxxx show. 3 hours for a oil change tire rotation and the person the was helping left. More

by SWEETIESMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know her name
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Nov 17, 2023 -

INFINITI Of Orland Park responded

We sincerely apologize for the inconvenience you experienced during your recent visit. It's disheartening to hear that our service fell short of your expectations, especially after such a prolonged and challenging period. Your time is valuable, and we understand the frustration caused by the extended wait time and the absence of assistance. Thank you for bringing this to our attention, and we appreciate your patience and understanding. We are committed to making improvements to provide you with a better service experience in the future. Best Wishes, INFINITI Of Orland Park

November 14, 2023

Service department was outstanding. Listened to my concerns and worked with me on payment, after my confusion with a coupon. Service was quicker than expected. More

by Sjeraldene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heba (service advisor)
Report | Print
Nov 17, 2023 -

INFINITI Of Orland Park responded

Thank you so much for taking the time to share your positive experience with our service department. We're thrilled to hear that our team was outstanding in addressing your concerns and ensuring a smooth service experience. It's great to know that they listened attentively and worked with you on the payment, especially considering the confusion with the coupon. We understand the importance of efficient service, and we're delighted that the process was quicker than expected for you. Your satisfaction is our priority, and we appreciate your feedback. Best Wishes, INFINITI Of Orland Park

November 10, 2023

LaToya was great. From checking in my car when I dropped off the evening before my 7AM service appointment (which she did even though she had completed her day-to hel More

by MGLIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya in service
Report | Print
Nov 17, 2023 -

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with LaToya and our service department. We're delighted to hear that LaToya went above and beyond to ensure a smooth and pleasant service experience for you, from the drop-off to the recommendations, all delivered with a smile and a happy demeanor. We will certainly pass along your commendation to LaToya and the rest of our team. Your feedback is valuable to us, and we appreciate your suggestion regarding a menu for the Service Department. If there's anything else we can do to enhance your future visits or if you have any further suggestions, please feel free to let us know. We look forward to serving you again. Best Wishes, INFINITI Of Orland Park

November 09, 2023

My customer service representative was very polite, professional and definitely helpful. He (Ken) explain my vehicle assessment to me throughly and gave me options of leaving my vehicle at the dealer's More

by JMFINLEY223
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
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Nov 17, 2023 -

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with our customer service representative, Ken. We're delighted to hear that Ken was very polite, professional, and helpful in explaining your vehicle assessment thoroughly. Providing options and clear communication about the assessment process is essential, and we're pleased that Ken offered you the choice of leaving the vehicle for further evaluation or picking it up. We appreciate your understanding and trust in our service department. If you ever need further evaluation or have any other concerns, please feel free to bring your vehicle in at any time. We're here to assist you. Thank you for choosing us for your automotive needs. We look forward to serving you in the future. Best Wishes, INFINITI Of Orland Park

November 09, 2023

Professional and prompt service. Excellent detailed communication with the client.. Over the years I have purchased five cars from Infiniti of Orland Park. More

by PJMIKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bassam Georgy
Report | Print
Nov 17, 2023 -

INFINITI Of Orland Park responded

Thank you for being a valued and loyal customer! We truly appreciate your trust in us over the years and we're thrilled to hear about your positive experiences. It's fantastic to know that you've found our service to be professional, prompt, and accompanied by excellent detailed communication. Your satisfaction is our priority, and we look forward to continuing to meet your automotive needs in the future. If there's anything specific you would like to share or if you have any further feedback, please feel free to let us know. Best Wishes, INFINITI Of Orland Park

November 09, 2023

Quick service. Video of the multi point inspection was really helpful to understand the priorities for future repairs More

by STANLEY.WASHINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike was really great
Report | Print
Nov 17, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback with us! We're pleased to hear that you experienced quick service and found the video of the multi-point inspection to be helpful in understanding priorities for future repairs. Providing transparent and informative insights into your vehicle's condition is important to us, and we're glad to know it was beneficial for you. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you in the future. Best Wishes, INFINITI Of Orland Park

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