INFINITI Of Orland Park - Service Center

I always receive get service when I’m in need. Highly recommended the Orland Park location. Highly recommended the Orland Park location. More

My service advisor did a great job assisting me and resolving my issue. Always a good experience and great customer service., resolving my issue. Always a good experience and great customer service., More

Not a thorough inspection. The completed report said I declined inspection of my transmission, and I did not. The mechanic rotated tired but did not make sure air in tires matc The completed report said I declined inspection of my transmission, and I did not. The mechanic rotated tired but did not make sure air in tires matched. It felt and seemed like a rush service. More

Service rep friendly and competent. Recall service completed in timely manner and wait was as scheduled. Recall service completed in timely manner and wait was as scheduled. More

I am from OP, IL and was in town for the Holiday visiting my parents. I currently live in CBUS, OH. Was at this dealership for 2 hours for a standard oil change and that was with an appointment at 8:40am and my parents. I currently live in CBUS, OH. Was at this dealership for 2 hours for a standard oil change and that was with an appointment at 8:40am and I was there at 8:30am. I was listening to an audio book in the waiting room (my iPhone auto connects to my vehicle when in range), when my phone connected to my car that was turned on around 9:50am. I turned off the Bluetooth so I could hear my phone again. Within 30 mins of it being brought back, the oil change was complete and I was good to go. I have never sat at at the Infiniti dealership for more than an hour with an appointment. I don't understand why I sat there for 80 mins until my car was brought back to even begin service. I would not come back to this dealership due to the inefficiency of a standard oil change. Mike was my service agent, he told me it was going to take two hours and he'd be back with paperwork to check me out when it was ready. I asked a specific question around my vehicle being able to tell me each tire's PSI and instead of checking what a 2019 will show he said he had no idea since there are various new models that are out now. So, I basically read the manual and figured it out for myself! More

LaToya was very kind from the start to the end of my appointment. She even noticed an issue that I forgot to mention. appointment. She even noticed an issue that I forgot to mention. More

Very prompt and friendly service. Frank was very informative, friendly and excellent customer service. Highly recommend! Frank was very informative, friendly and excellent customer service. Highly recommend! More

Brought my Q50 RS after my steering rack went out, they we’re able to diagnose the issue in a timely manner and deal with my extended warranty company. we’re able to diagnose the issue in a timely manner and deal with my extended warranty company. More

Service was excellent and professional the team was very helpful to me and friendly I love it helpful to me and friendly I love it More

Mike was very professional and thorough. I appreciate his willingness to help me with my questions and concerns. I appreciate his willingness to help me with my questions and concerns. More