INFINITI Of Orland Park - Service Center

Latonya greeted me with a friendly smile. She kept me up to date on the status of my repairs and made sure I was happy with what had been done. She kept me up to date on the status of my repairs and made sure I was happy with what had been done. More

I was expecting the worst, like a day-long wait for initial inspection, but was very pleasantly surprised by the speed of diagnosis and remedy. Loved the email and video from the technician! And when initial inspection, but was very pleasantly surprised by the speed of diagnosis and remedy. Loved the email and video from the technician! And when I asked what could be done within a limited time before I had to be back at work, she said 2 technicians would get on it. That type of accommodation is impressive, and unusual in today's service industry ! More

The support team were professional and helpful. They went beyond my arranged services and made sure that I was aware of all available resources for my vehicle. They went beyond my arranged services and made sure that I was aware of all available resources for my vehicle. More

Always great service. Top notch employees. Very polite and helpful. Clean, pleasant environment. No complaints. Top notch employees. Very polite and helpful. Clean, pleasant environment. No complaints. More

They did I a great job making feel comfortable and not trying to have so many extra things thay I would need done for my car. Good job trying to have so many extra things thay I would need done for my car. Good job More

I was a customer in the service department April 5, 2025. I purchased my first QX80 and had it serviced here, now I have my second QX80 serviced here. Overall this service department works well. I believe I purchased my first QX80 and had it serviced here, now I have my second QX80 serviced here. Overall this service department works well. I believe I had only 1 minor complaint, but not enough that I don't bring my vehicle here for everything. I like that they keep me informed via text with everything that is happening. The video is new feature I see that was added. Getting my permission before work is done, with the proof that it is needed, is excellent. From the time I pulled my car in, until the time I pulled off the lot, was about 1.5 hours. Not bad. The waiting area is stocked with coffee, tea, water, electical outlets, comfortable chairs, and a television. What more can you ask?? My only negative was a 3% charge for using a credit card, including a debit card. That only means that I have to bring cash from now on. I highly recommend this location. Easily 5 stars!! Oh yeah..they washed my car!! I love it! More

Great Experience! !! My Service Department Representative, Mike Cescato, was professional, knowledgeable, and he kept me informed of the status of my vehicle. Every s !! My Service Department Representative, Mike Cescato, was professional, knowledgeable, and he kept me informed of the status of my vehicle. Every staff member that I encountered was friendly and courteous. I will continue to service my vehicle at this location. More

Same great service as always. Really appreciate the staff and their patience. Thank you! until next time. Really appreciate the staff and their patience. Thank you! until next time. More

It seems that the service department overbooks. It took over 3 hours to just get an oil change & a car wash. I had an appointment & arrived 15 mins early. I set so long I. Had to inquires when my c It took over 3 hours to just get an oil change & a car wash. I had an appointment & arrived 15 mins early. I set so long I. Had to inquires when my car would be ready.! That didn’t make me very happy.🫤 More

Very efficient and I was treated fairly. I will definitely go back of i need anything I will definitely go back of i need anything More