Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
623 Reviews

623 Reviews of INFINITI Of Orland Park - Service Center

Sort by
February 22, 2025

Installation of remote starter was done in 1 hour and was fantastic. I was very pleased. More

by SCLOU37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fares Yasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Popo
Report | Print
February 19, 2025

Excellent service. I was pleasantly greeted. I spent time in the waiting area relaxing, enjoying coffee and watching TV. More

by DOLLY.COOPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2025 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're glad to hear you had an excellent experience and felt welcomed. It’s great to know you were able to relax and enjoy your time in our waiting area. We appreciate your feedback and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

February 16, 2025

My Service Advisor was very pleasant and knowledgeable and was able together my vehicle serviced quickly. More

by EDOLIVER70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2025 -

INFINITI Of Orland Park responded

Thank you for your great review! We're happy to hear that your Service Advisor was pleasant, knowledgeable, and able to get your vehicle serviced quickly. We appreciate your support and look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park

February 16, 2025

Excellent service everyone was very courteous professional and attentive. The customer service was excellent and outstanding. More

by TSTEPHENS62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2025 -

INFINITI Of Orland Park responded

Thank you for your kind words and 5-star review! We're thrilled to hear that you received excellent service and that our team was courteous, professional, and attentive. Providing outstanding customer service is our top priority, and we appreciate your recognition. We look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

February 12, 2025

I LOVE the effectiveness and quickness every time I bring my car for maintenance or a simple oil change. I am always pleased with the service department. Will recommend Orlando Park Infiniti to anyone. More

by BJ.SHEPHERD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2025 -

INFINITI Of Orland Park responded

Thank you for your wonderful review! We’re so glad to hear that you’ve consistently had a positive experience with our service department. Your kind words mean a lot to us, and we’re grateful for your recommendation. We look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

February 12, 2025

The dealership and the workers are always amazing. Kerrie is a gem to your company. More

by KNOXIE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The tech who worked on my vehicle on 1/23/25
Report | Print
Feb 12, 2025 -

INFINITI Of Orland Park responded

Thank you so much for your kind words! We're thrilled to hear that Kerrie made such a positive impression on you. We'll be sure to pass along your compliment to her. We're grateful for your continued support and look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park

February 10, 2025

Always very helpful and friendly. Gave me a loaner car while my car was being diagnosed and fixed. More

by JACQUEHUEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're so glad to hear you received helpful and friendly service, and that the loaner car made the process easier for you. We look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park

February 07, 2025

They broke the oil dipstick and tried to glue it. I found out when I got home. Very unprofessional. More

by Nayeli villa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

INFINITI Of Orland Park responded

I'm really sorry to hear about your experience. That’s certainly frustrating, and I understand how disappointing it must have been to discover the issue after leaving. I’d recommend reaching out to the service department directly to address this situation so they can resolve it and make things right. If there's anything else I can assist with, please let me know! Best Wishes, INFINITI Of Orland Park

February 05, 2025

Great experience working with Kerrie! She was very pleasant, professional and attentive to my needs! I appreciate her service orientation and overall knowledge! Thanks Kerrie! More

by jhmamcclinton0805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

INFINITI Of Orland Park responded

Thank you for the wonderful review! We're so glad to hear that Kerrie made your experience pleasant and took great care of your needs. We truly appreciate your feedback and will make sure to pass along your thanks to her! Looking forward to seeing you again soon! Best Wishes, INFINITI Of Orland Park

February 04, 2025

Great experience, very smooth process. I enjoyed working with Subhi as well as his manager Eddie. They were attentive and not dismissive. Smooth process and great communication More

by Health Insurance Agent
Recommend Dealer
Yes
Employees Worked With
Eddie Marquie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Galifos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Subhi "Sam" Abughoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

INFINITI Of Orland Park responded

Thank you for the fantastic review! We're so glad to hear that you had a smooth experience working with Subhi and his manager Eddie. We appreciate your kind words about their attentiveness and communication. We look forward to assisting you again in the future! Best Wishes, INFINTI Of Orland Park

1
2
...
63