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INFINITI Of Orland Park - Service Center

Orland Park, IL

4.6
606 Reviews

606 Reviews of INFINITI Of Orland Park - Service Center

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January 21, 2025

My experience yesterday was OK. I did notice that there’s a lot of new people. Just not a bad thing. More

by LINDAMCARTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
3.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback! We’re glad to hear your experience was okay and appreciate your understanding as we continue to grow our team with new faces. Our goal is to ensure every visit is exceptional, and we look forward to exceeding your expectations next time! Best Wishes, INFINITI Of Orland Park

January 21, 2025

Customer service was great, very polite, answering my concerns, gave good feedback, recommend up to date maintenance needs, got me in and out quickly 😀. More

by DBALLARD1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

INFINITI Of Orland Park responded

Thank you for the wonderful feedback! We're so glad to hear that our team provided polite and attentive service, addressed your concerns, and kept you informed about your vehicle’s maintenance needs. It’s great to know we got you in and out quickly! 😊 We truly appreciate your support and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

January 21, 2025

It's always a pleasure to come into the dealership, everyone is always so attentive and pleasant. More

by SHH1173
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're delighted to hear that it's always a pleasure visiting our dealership and that our team’s attentiveness and friendliness make a positive impact. We truly appreciate your continued support and look forward to seeing you again soon! Best Wishes, INFINITI Of Orland Park

January 20, 2025

Costumer service is always amazing! !! But another thing that I like is enjoying a cup of coffee while I wait More

by ENGOMEZ2@YAHOO.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're so glad to hear you enjoy the customer service and the coffee while you wait. We appreciate your feedback and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

January 20, 2025

My first time here was great. My service was quick and efficient. My service advisor Michael was pleasant and informative. More

by TBALLARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're glad to hear that your first visit was great and that Michael provided pleasant and informative service. We appreciate your feedback and look forward to assisting you again! Best Wishes, INFINITI Of Orland Park

January 19, 2025

Infiniti has been easy to work with and the customer service is always top tier. My vehicle was serviced due to a recall and service was done quickly and efficiently. Im so glad I chose Infiniti for my More

by kmhawkins27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're thrilled to hear that you've had such a positive experience with Infiniti, both in terms of customer service and the quick and efficient handling of your recall service. We truly appreciate your trust in us and are so glad you chose Infiniti for your vehicle and service needs. We look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park

January 15, 2025

Fantastic customer service provided by Christine G. She was professional, proactive, thorough and helpful. I was satisfied with the service that I received at Infiniti of Orland Park. More

by FRANKL2828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2025 -

INFINITI Of Orland Park responded

Thank you for your kind words and for highlighting Christine! We're thrilled to hear she provided fantastic customer service and made your experience a positive one. Her professionalism, proactive approach, and thorough assistance are what we strive for with every customer. We look forward to serving you again in the future! Best Wishes, INFINITI of Orland Park

January 14, 2025

The service representative was very friendly and professional. She made me feel very confident my problems would be addressed and resolved. My overall experience was great. More

by STAYLOR244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2025 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're thrilled to hear that our service representative made you feel confident and provided a friendly, professional experience. Ensuring your concerns are addressed and resolved is always our top priority. We're glad you had a great overall experience and look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park

January 13, 2025

Mike Cescato always delivers excellent service. I arrived a few minutes before my appointment and Mike immediately greeted me by name and knew my exact service needs. We reviewed the services to be More

by ABTOURLAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2025 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're thrilled to hear that Mike provided such excellent service and went above and beyond to ensure your visit was seamless. From greeting you by name to arranging a Lyft, Mike truly exemplifies our commitment to customer care. We appreciate your feedback and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

January 13, 2025

My service was excellent My service advisor Kerrie was the best Great location and customer friendly More

by TBURNETTE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2025 -

INFINITI Of Orland Park responded

Thank you for your fantastic review! We're so glad to hear you had excellent service and that Kerrie made your experience exceptional. We’re proud to offer a great location and a customer-friendly environment. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park

Jan 16, 2025 -

TBURNETTE1 responded

Thanks

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