INFINITI Of Orland Park

Rip Off!!! As the previous consumer stated....I too was offered free oil changes as long as I owned the vehicle, which is not being honored. Honestly this was th As the previous consumer stated....I too was offered free oil changes as long as I owned the vehicle, which is not being honored. Honestly this was the selling point!!! Now granted Ziegler are new owners of this Infiniti location but I'm sure they reviewed the books prior to purchasing and knew that there were customers who had this set up already. The explanation to me by the service manager Brian is they had no knowledge of this promise to certain customers......huh? So you made a million dollar purchase without reviewing all financial obligations.......I DOUBT IT More

54000.00 over 30.00 I know this is long but boy oh boy did I need to rant! Put this on Infinity Facebook page. How anyone in their right mind would ever do business wi I know this is long but boy oh boy did I need to rant! Put this on Infinity Facebook page. How anyone in their right mind would ever do business with Infinity is beyond me. I am utterly in disbelief at the way they back up their customers. They should be ashamed for even cashing the check (54000.00) if you can't stand up for the people that keep you in business. I bought an Infinity from Orlando Park Infinity in Orland Park, IL. Was told I had life time oil changes and filter changes but when I went there last week, guess what? Oh we are sorry. We are not going to do that anymore. The next time you come in, you will be charged. Really? Look at the figure above and then compare it with a 30.00 oil change. I have never been so mad at any business As I am with Infinity. I've already told 2 people to go to Lexus because Infinity is not who they say they are. All over 30 bucks! Foolish people like me who believed in a product and the warranties that go with it will persevere! I will personally go out of my way to make sure the general public in my neighborhood will see whom NOT to trust! Sincerely, Tim Gill (disgruntled customer) More

Great customer service Our car shopping experience was wonderful at this location. Gary was very helpful and informative. He answered all the questions we had and was able t Our car shopping experience was wonderful at this location. Gary was very helpful and informative. He answered all the questions we had and was able to get us a great deal on our new vehicle. Overall, the customer service provided was top-notch. We would definitely recommend this salesman and dealership to others. Thank you for a wonderful car buying experience! More

Terrible Shopping Experience I have been looking for a 2014 QX80 for my wife, with the intent to purchase in December. I have been working with Juliana Motti through an Internet I have been looking for a 2014 QX80 for my wife, with the intent to purchase in December. I have been working with Juliana Motti through an Internet inquiry on several models that you had in stock for over a week now. My wife and I live in Naperville, so the local dealership would have been much easier to deal with, but they didn’t have the inventory I was looking for. I exchanged about 8 emails with Ms. Motti and had pretty much decided to buy your stock number IP1310. We agreed on a price and she felt that your dealership could match the quote on my traded that I had received from the dealership in Naperville. I confirmed the vehicle was in stock on Tuesday 12/1 with Ms. Motti and on Wednesday told her that my wife and I would be out to test drive the car on Thursday 12/3. My wife and I both took the day off work to drive the hour to your dealership. I confirmed my appointment with Ms. Motti that morning. We arrived at 1:30pm and after waiting about 30 minutes, we were told that the vehicle was no longer at the dealership. Two wasted vacation days and two hours of driving resulting in the worst car buying experience I have ever had. I have been in sales for over twenty years. If I had a client that was ready to spend $50,000+ with me, taking vacation days off work to come to my business and drive over an hour, I can guarantee you I would have made sure I had the product on hand that morning. More

Absolutely wonderful! Gary balestri was incredible. Gary Balestri was very informative, professional, and pleasing to work with. I had an incredible experience, and would recommend him and this dealersh Gary Balestri was very informative, professional, and pleasing to work with. I had an incredible experience, and would recommend him and this dealership to any family member or friend. We got a great deal and the friendliest of service! Lovely place and great salesman! More

Quality Customer Service Infiniti of Orland Park salesman, Russell Howard made us feel welcomed and was attentive to meeting our needs. It was a hassle free encounter without Infiniti of Orland Park salesman, Russell Howard made us feel welcomed and was attentive to meeting our needs. It was a hassle free encounter without any high pressure sales pitch. He was professional, honest, and helpful which was impressive after encountering a negative experience at another dealership. Mr. Howard definitely delivers quality customer service. More

2015 Q50 Great car buying experience!! Gary is by far the easiest salesperson to work with! I highly recommend infiniti of orland park. We are extremely excite Great car buying experience!! Gary is by far the easiest salesperson to work with! I highly recommend infiniti of orland park. We are extremely excited to bring our infiniti home and come back to visit for our free oil change! More

Greater Ride On 10-29 I went to Orland Park to get my M35 from service, met Jackie Guzman out side at the door, hab spoken to her several times, due to Jackies ski On 10-29 I went to Orland Park to get my M35 from service, met Jackie Guzman out side at the door, hab spoken to her several times, due to Jackies skill, i was blesses to drive away in a 2015 QX80, Jackie Guzman was a 10 pluse in my book. Cedric More

Great experience! Highly recommend Caleb! We often dread the car buying experience - its often confusing, time consuming and stressful (especially when your small ones are tagging along), but We often dread the car buying experience - its often confusing, time consuming and stressful (especially when your small ones are tagging along), but this one was the best we've had. Our sales person, Caleb Beasley was very professional and friendly from the get go. He found the exact car/specs I was seeking in the color I wanted and walked me through leasing vs. buying and the different payment scenarios all in a 24 hour period (mostly over the phone with several follow up conversations via text, as I was super busy running around with young kids and was not able to make it over to the dealer until I was ready to buy). When we finally came over to buy, we found everybody to be super friendly and accomodating. The financing process (the education and the actual approval/signing) was fast and easy, and Caleb made sure to walk us through the car's key features/functionalities before we pulled out. We love our new QX60 and would definitely recommend Caleb and the finance team at Orland Park Inifiniti to anyone buying or leasing an Infiniti. More

NICE PLACE CAME IN FOR A LUG NUT AND BOUGHT A NEW CAR TOM IS GREAT PERSON TO WORK WITH INFINITI OF ORLAND HAS THE BEST CUSTOMER SERVICE CAME IN FOR A LUG NUT AND BOUGHT A NEW CAR TOM IS GREAT PERSON TO WORK WITH INFINITI OF ORLAND HAS THE BEST CUSTOMER SERVICE More