INFINITI Of Orland Park

It would have been a 5 star. But when I brought my vehicle in on Friday Oct. 11th, for the second Z coating and detailing, because the detailing was not good when I bought the ca But when I brought my vehicle in on Friday Oct. 11th, for the second Z coating and detailing, because the detailing was not good when I bought the car, I was told by the service department that I couldn't get my vehicle back until Tuesday the following week at the earliest. That would have been fine, if I hadn't scheduled the appointment 2 weeks in advance, but I did, when I bought the car on Friday, Sept. 27th. In addition, the new Manager called me the week prior and talked with me personally about the appointment and getting a loaner car. He said to see him as soon as I arrived. When I arrived and asked for him, he said he didn't remember the conversation and told me they didn't have a loaner. With all that said, they did pull through on the loaner and detailing, I'm assuming the coating was done. I agreed to pick up the car the following morning, in the interest of my time, I did not have all day to wait. Communication is key. In the end, my car looked fabulous when I picked it up. I attribute getting this done in a timely manner to JP Pullen. He coordinated getting this done in a timely manner. I'm sure it will run smoother in the future. Thank you. More

let me start by saying thank you Infiniti of Orland Park. and a special thank you to my new friend Natalia. She literally got the job done!!! We need more people like her in the world. and a special thank you to my new friend Natalia. She literally got the job done!!! We need more people like her in the world. More

Service was very good I was keep in the lopp every step of the way. Kerrie provided great customer service of the way. Kerrie provided great customer service More

Very informative and professional! Would highly recommend! She kept me informed of what was happening! Would highly recommend! She kept me informed of what was happening! More

Service was excellent as usual very warm atmosphere. The service representative keep me in loop of everything thing that they were doing The service representative keep me in loop of everything thing that they were doing More

Letoya was great to work with, will come back soon! Thank you for servicing my car Thank you for servicing my car More

They do not provide repeat buyers with a fair or just customer service experience on purchases. customer service experience on purchases. More

Needed the pressure checked in my tires. Took a long time but grateful there was no charge. So what's my beef? Not at all sure why someone changed my radio settings! Not good. I haven't Took a long time but grateful there was no charge. So what's my beef? Not at all sure why someone changed my radio settings! Not good. I haven't gotten over my last visit when my 20 percent off coupon was not applied and when I called to resolve the matter no one returned my phone calls. Bad customer service. Not sure I want to spend my money on tires at your place! More

it was just average would of been better if they traded in my car but other than that it was jus alright in my car but other than that it was jus alright More

Very professional and courteous greeting when checking in my vehicle. Reasonable amount of time waiting for the service to be completed. Was updated with the progress of the service. Very satisfied with my e my vehicle. Reasonable amount of time waiting for the service to be completed. Was updated with the progress of the service. Very satisfied with my experience and will return here for my next required maintenance. More