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INFINITI Of Orland Park
Orland Park, IL
753 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 753 reviews
September 15, 2010
Robert was so thoughtful and made sure I was well Robert was so thoughtful and made sure I was well informed about all the work that was being done for me. He also made sure that I had a loaner car a Robert was so thoughtful and made sure I was well informed about all the work that was being done for me. He also made sure that I had a loaner car available for me when I came in even though I did not have a appointment. Everyone there made me feel very comfortable, i highly recommend anyone to go there. More
by vmshelby
Employees Worked With
Robert Snipe
August 10, 2010
I took my car in for repair. When talking with Ryan and sharing what my issue was he immediately self diagnoised the problem. I was told after the car was suppose to have been assessed that the issue was b sharing what my issue was he immediately self diagnoised the problem. I was told after the car was suppose to have been assessed that the issue was ball berrings. i paid more than 2,300 dollars in repairs only to still have the same issue. I immediately caled back with my concerns only to have Ryan, the service manager on duty and Robert another employee to try to charge me an additional fee, at their discounted rate, but not own up to their techs oversight. When questioned bout why the tech did not see this problem originally Ryan would only say we checked what the complaint was, never that the tech did a diagnosis. They appear nice but very passive agressive and not to be trusted! More
by valwssu
Employees Worked With
Ryan
April 10, 2009
I brought my vehicle in for service. I requested Service Advisor Ryan Willard inspect my rims for any scratches prior to work. He inspected the vehicle and rims and noted no scratches on the rim. The vehicl Advisor Ryan Willard inspect my rims for any scratches prior to work. He inspected the vehicle and rims and noted no scratches on the rim. The vehicle was worked on, and sustained damage. I pointed this out to both Willard and Scott Sedlacek who denied any wrongdoing after Willard had noted no problems with the rims. Scott Sedlacek was argumentative, threatening and even threatened to call the police because I questioned his mechanic's workmanship. Scott Selacek said we don't want your business and too bad. He then agreed to replace the rim with one from a new vehicle, but "Karl" the mechanic pointed out to Willard and Sedlacek that the rim had a factory defect. I refused to put a defective rim on my vehicle after my original rim was damaged at the dealership. Manager Frank Meechia could care less about my concern with the dealership. His response to the problem was to call Infiniti. This dealership treated me like garbage. I will never purchase another vehicle from this dealership again. Caveat Emptor!!!! More
by infinitig37
Employees Worked With
Scott Sedlacek, Ryan Willard, Frank Meechia, "Karl" the Mechaninc
