Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
INFINITI Of Orland Park
Orland Park, IL
871 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 871 reviews
June 03, 2023
Every employee we were in contact with during our purchase were extremely nice and professional. We had a great experience. Natalia was our salesperson and she was wonderful to work with. She had purchase were extremely nice and professional. We had a great experience. Natalia was our salesperson and she was wonderful to work with. She had our best interests in mind and actually cared about us. More
by talktochuck
Employees Worked With
June 02, 2023
Communication after we left the dealership was poor with them. We had numerous things wrong with our pre-owned vehicle, things that should of been noticed if they checked over the vehicle properly like the them. We had numerous things wrong with our pre-owned vehicle, things that should of been noticed if they checked over the vehicle properly like they said they do in their paperwork. They did reimburse us for a few of the things, which was great, but we are still waiting on another item, and nobody is responding to us. I don't think we will ever do business with them again. UPDATE they have worked with us to helped resolve our issues. More
by stacieamiller72
Employees Worked With
Anthony Paramo
May 27, 2023
Natalia was great! Very knowledgeable & on point in finding the best vehicle for my grandma! Very knowledgeable & on point in finding the best vehicle for my grandma! More
by SabrinaK
Employees Worked With
Other Employees :
Anthony Paramo, Mark Bugajski, Mimi Nofal
May 21, 2023
Terrible customer service and lack of knowledge by Service Technicians, they don’t keep you informed on the status of your vehicle and didn’t have the parts available to service my vehicle, I wasted 3 Service Technicians, they don’t keep you informed on the status of your vehicle and didn’t have the parts available to service my vehicle, I wasted 3 hours at the dealership for NOTHING, I won’t be going back and I’ve been going there for years!!!! More
by Back on Q
Employees Worked With
Service Advisors
April 10, 2023
Awful awful experience. The car i had an appointment to look at wasn't there when i showed up. Also the person i scheduled my appointment with was busy. They added in an The car i had an appointment to look at wasn't there when i showed up. Also the person i scheduled my appointment with was busy. They added in an additional $2,000 for a CPO warranty even though we're being told online the car was CPO. Be careful, they are everything that is wrong with the car sales industry. It took over an hour to get the car to the lot. I was also treated so insulting and rudely. More
by kedmiston
Employees Worked With
Joe and "manager Ronnie Bobbles, if that's his real name)
April 10, 2023
Awful awful experience. The car i had an appointment to look at wasn't there when i showed up. Also the person i scheduled my appointment with was busy. They added in an The car i had an appointment to look at wasn't there when i showed up. Also the person i scheduled my appointment with was busy. They added in an additional $2,000 for a CPO warranty even though we're being told online the car was CPO. Be careful, they are everything that is wrong with the car sales industry. It took over an hour to get the car to the lot. I was also treated so insulting and rudely. More
by kedmiston
Employees Worked With
Joe and "manager Ronnie Bobbles, if that's his real name)
March 19, 2023
Joe was my salesperson. He was very pleasant and attentive. Overall, my experience was good but it's what happened the month after I brought car that I can only give three s He was very pleasant and attentive. Overall, my experience was good but it's what happened the month after I brought car that I can only give three stars. I found out when I called Lexus to register the vehicle that there were four open OLD recalls on the car. Also, the car sat on the lot for about 8 months before I purchased yet they didn't change the oil before sending me home with it. My fault for not asking this. Just sort of thought they would handle basic maintenance before they sold me the car. Like I said, not a bad experience but I'm disappointed that I've spent money on maintenance so soon after a purchase at a luxury dealer. I've emailed and no one has responded to apologize. Please do better Infiniti. More
by carlitta_tucker
Employees Worked With
Jose Ruiz
