INFINITI Of Orland Park

Very disappointed with this recent visit. I made an appointment 5 days in advance to have the complimentary air filter offered by Infiniti installed. I very clearly indicated the purpose o I made an appointment 5 days in advance to have the complimentary air filter offered by Infiniti installed. I very clearly indicated the purpose of my visit when I made the on-line appointment, "Complimentary air filter replacement". I received a confirmation of this appointment by email on Friday, July 14, 2023 at 4:57 pm. The confirmation stated that my requested service was "Complimentary air filter replacement". So, obviously, the dealership knew well in advance the purpose of this visit. Several days later, I even got a "reminder" from the dealership of my upcoming appointment. However when I arrived for this appointment on Tuesday, July 18, 2023 at 3 pm, I was told that they had run out of air filters and I would have to return at a later date for the replacement. I had given up the better part of my day for this appointment and driven 14 miles ( a 45 minute drive from my home) each way, only to be told that I would have to do it again on another day. As far as I am concerned, there is no excuse for this, especially since the dealership knew 5 DAYS IN ADVANCE that I was coming to have this filter replaced...a filter replacement that they contacted me to offer in the first place!! If they saw that they were running low on their filters, the decent and responsible thing to do would have been to contact me in advance and set up an alternate date for service. Unacceptable! More

The sales department is awesome! However, the service department needs some help. We had an appointment and still ending up waiting over 2 hours for service. However, the service department needs some help. We had an appointment and still ending up waiting over 2 hours for service. More

Great experience! They listen to your concerns of your vehicle and keep you posted if you decide to wait. They listen to your concerns of your vehicle and keep you posted if you decide to wait. More

Extremely disappointing service once you buy the car(: Multiple service issues with brand new car. Service dept is just so busy. No one owning the task of resolving the issue or making sure the custom Multiple service issues with brand new car. Service dept is just so busy. No one owning the task of resolving the issue or making sure the customers are heard and satisfied More

Natalia Haq provided great service to us today. She worked hard to ensure that we purchased the vehicle we wanted. I would definitely reach out to her again for future vehicles. Beatrice She worked hard to ensure that we purchased the vehicle we wanted. I would definitely reach out to her again for future vehicles. Beatrice More

Everyone was helpful and friendly. They made me feel comfortable. My car buying experience was stress free. They made me feel comfortable. My car buying experience was stress free. More

Excellent service on time, great management. Very professional friendly and clean atmosphere, a real pleasure. Very professional friendly and clean atmosphere, a real pleasure. More

The team has always been very professional and courteous. The environment is very welcoming and comfortable. The environment is very welcoming and comfortable. More

My service was very good. I was in and out really fast and they explained everything that needed to be done that had not been included in my original repair. I was in and out really fast and they explained everything that needed to be done that had not been included in my original repair. More

Excellent service, very friendly, Hassin came outside and greeted me as soon as he saw me exit my vehicle. He asked me if i needed any help or had any questions. greeted me as soon as he saw me exit my vehicle. He asked me if i needed any help or had any questions. More