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INFINITI Of Orland Park

Orland Park, IL

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Employees
Reviews
Vehicles
4.6
900 Reviews
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8751 W 159th St

Orland Park, IL

60462

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Showing 900 reviews

August 31, 2023

I travelled all the way from Indy to this showroom based on the word that a salesperson said to me to purchase the infiniti QX 60 LUXE AWD as they are providing incentives/Loyalty program to buy the vehicle More

by akp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Izzo, Moe Rashid
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Sep 08, 2023 -

INFINITI Of Orland Park responded

We want to sincerely apologize for the unexpected and disappointing experiences you had while visiting our showroom and purchasing your Infiniti QX60. Your feedback is incredibly valuable to us, and we would like to address your concerns. We understand your frustration and disappointment regarding the promotion incentives and the APR offer. It's unacceptable for our team to make commitments and then not follow through on them. We deeply regret any inconvenience and confusion this may have caused you. Miscommunication and surprises are certainly not the kind of experience we aim to provide to our valued customers. We're truly sorry that your visit did not meet your expectations and that you had to travel a long distance for your purchase. Your feedback highlights areas where we need to improve our communication and transparency. We will use your comments as an opportunity to learn and make the necessary adjustments to ensure that such issues do not occur in the future. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to our management team directly. We are committed to addressing and resolving your concerns to your satisfaction. Thank you for bringing this matter to our attention, and I'm sorry for any inconvenience you've experienced. Best Wishes, INFINITI Of Orland Park

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August 31, 2023

Victoria really did a great job despite not having internet! Loving my new Q x 60! More

by LISA.MACDIARMID
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JJ Vock, Mimi Nofal, Victoria Kendra
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Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience, and congratulations on your new QX60! We're delighted to hear that Victoria provided you with excellent service despite the challenges of not having internet access during your interaction. It's wonderful to know that you're enjoying your new vehicle, and we appreciate your kind words about Victoria's dedication and professionalism. If you have any further comments or if there's anything else we can do to enhance your ownership experience, please don't hesitate to reach out. We're here to assist you and ensure your continued satisfaction. Thank you for choosing us, and we hope you have many enjoyable adventures in your new QX60! Best Wishes, INFINITI Of Orland Park

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August 31, 2023

When visiting the dealership, I found the staff to be courteous, professional, knowledgeable and friendly. More

by Bprestwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Carroll, JJ Vock, Moe Rashid
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Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience during your visit to our dealership. We greatly appreciate your feedback, and we're delighted to hear that you found our staff to be courteous, professional, knowledgeable, and friendly. Creating a welcoming and knowledgeable environment for our customers is a top priority, and your kind words are a testament to our team's dedication to providing excellent service. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and ensure your continued satisfaction. Thank you for choosing us, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

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August 31, 2023

I have been coming to Infiniti for a few years and have always received great service. I want to recognize Michael Cescato. He is always thorough and makes sure you understand what is going on with your ve More

by JACKSON.RODGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Pullen
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Sep 08, 2023 -

INFINITI Of Orland Park responded

Thank you for being a valued and loyal customer at Infiniti for the past few years, and for taking the time to share your positive experience with us. We greatly appreciate your feedback. It's wonderful to hear that you've consistently received great service, and we're thrilled that Michael Cescato has been a standout in providing you with thorough and clear explanations of your vehicle's service needs. Your kind words are a testament to his dedication to ensuring your complete satisfaction. We will be sure to pass on your compliments to Michael and the entire service team. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and look forward to serving you again. Thank you for choosing us, and we appreciate your continued support. Best Wishes, INFINITI Of Orland Park

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August 30, 2023

The service department was nice and courteous both times I was there. My car was repaired in a reasonable amount of time. The only bad thing was that I had to take my truck back in within 6 months for the s More

by UHERRERA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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August 29, 2023

Mike is very courteous. Prompt attention given. Courteous with a smile.. time spent is short. More

by MZJOYC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in sevice
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August 27, 2023

Was never offered Sunbit , then was charged by the dealership when I should’ve paid More

by DESHAUN.BATES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
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August 27, 2023

It was very busy in the Service area, the team did a great job communicating to me about my vehicle! Keep up the great work! More

by CRYWATKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin- Service Department
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August 27, 2023

Two thumbs up,Service advisor Elliott Torpe is the best he explained everything, you need more like him More

by REY.SABERON04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Elliott Torpe
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August 26, 2023

The service was good the facility is clean and comfortable which is essential when waiting for your vehicle. More

by TheBabe9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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