INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your positive feedback regarding our Service Department. We greatly appreciate your trust and loyalty as a customer, and we're thrilled to hear that our team consistently understands your requirements and performs the necessary work to meet your needs. Providing excellent service tailored to our customers' requirements is our top priority, and your feedback is a testament to our commitment. If you ever have any specific requests or further feedback to share, please do not hesitate to let us know. We're here to ensure that your future experiences with us continue to be exceptional. Once again, thank you for choosing our service, and we look forward to serving you in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with our service team. We greatly appreciate your feedback, and we're delighted to hear about the efficient and accommodating service you received. It's fantastic to know that our team was able to assist you promptly, even without an appointment, and that your car's service was completed within 90 minutes. We understand the importance of your time and aim to make the service process as convenient as possible for our valued customers. We're also pleased to hear that your car was returned to you in a cleaner condition, both inside and out, than when you arrived. Providing a clean and well-maintained vehicle is part of our commitment to quality service. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and ensure your continued satisfaction with our services. Thank you for choosing us, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your fantastic experience with Daniel S as your sales representative. We're thrilled to hear that he provided you and your significant other with such an exceptional level of service while helping you find the perfect QX60. It's wonderful to know that Daniel S went above and beyond by explaining all the details about the QX60, including interior and exterior options, and giving you a thorough tour of the vehicle's functions before the test drive. His attentive and customer-focused approach clearly made a significant impact on your buying experience. We're delighted that you're pleased with your new QX60 and that you plan to return for another purchase with Daniel's assistance. We'll be sure to pass on your kind words to him. Best Wishes, INFINITI Of Orland Park If you ever have more questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again.

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with us. We're thrilled to hear that our team was attentive and quick in serving you, and that you appreciated their generosity. We greatly appreciate your recommendation of Zeigler dealership to your family and friends. Your trust in us means a lot, and we look forward to providing the same level of excellent service to those you refer. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and ensure your continued satisfaction. Thank you for choosing us, and we look forward to serving you, your family, and friends. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your positive feedback and your trust in our service team. We greatly appreciate your confidence in us and are delighted to hear that we were able to fix everything correctly to your satisfaction. We understand the importance of vehicle maintenance, and we're committed to providing you with top-notch service in the future. If you have any further comments or if there's anything specific you'd like to share or request for your vehicle's maintenance, please don't hesitate to reach out. Thank you for choosing us to take care of your vehicle, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with our quick service and complimentary multipoint check. We're delighted to hear that you were pleasantly surprised and found value in the service we provided. The complimentary multipoint check and the printout detailing the service requirements are part of our commitment to keeping your vehicle in great condition and ensuring your safety on the road. It's wonderful to know that this service helps you plan for future maintenance needs. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and ensure your continued satisfaction. Thank you for choosing us for your automotive service needs, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your wonderful feedback about the great service you received, and for your kind words about Justin. We're delighted to hear that your experience with us was top-notch and that Justin provided you with excellent service by keeping you updated throughout the process. Customer satisfaction is our utmost priority, and we're thrilled that we could meet your expectations. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. Thank you for choosing us, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your feedback, and I'm sorry to hear about the issues you've experienced with your brand new vehicle. I appreciate your kind words about Latoya and your concerns about the fuel charge. Let me address these points. Firstly, it is indeed unusual for a fuel pump to go out on a brand new vehicle, and I understand your frustration. Vehicle components can occasionally have unexpected issues, but rest assured that our service team is committed to resolving the problem efficiently. Regarding the $15 gas charge, I apologize for any inconvenience this may have caused. It's understandable that you feel this should be waived due to the extended wait time. I recommend reaching out to our service department directly to discuss this matter, and they will be happy to assist you further. Your satisfaction is important to us, and we appreciate your patience as we work to resolve these issues. If you have any more questions or concerns, please don't hesitate to get in touch with our service team. Thank you for choosing us, and we look forward to addressing these matters to your satisfaction. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your kind words and for sharing your positive experience with us. We're thrilled to hear that you received great customer service and found the atmosphere to be friendly during your visit to Infinity of Orland Park. Creating a welcoming and pleasant environment for our customers is a top priority, and it's wonderful to know that you enjoy your visits with us. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and ensure your continued satisfaction. Thank you for choosing us, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your enthusiastic praise for Mr. Lewis and Mike. We greatly appreciate your kind words and are thrilled to hear that they have delivered such a high level of professionalism and service. Your appreciation motivates us to continue providing excellent service, and we will be sure to pass on your compliments to Mr. Lewis and Mike. If you have any further comments or if there's anything else we can do to enhance your future experiences with us, please don't hesitate to let us know. We're here to assist you and look forward to serving you again. Thank you for choosing us, and we're committed to keeping up the awesome job! Best Wishes, INFINITI Of Orland Park

dannyjohnson70 responded

Anytime. We as Humans always complain about everything that goes wrong we tell family and friends about our experience. So why not tell everyone about our GOOD EXPERIENCES and that’s just what I did !!! Thanks again Orland Infinity.