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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
813 Reviews
Contact Dealership

8751 W 159th St

Orland Park, IL

60462

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Showing 813 reviews

August 06, 2023

My car was serviced for a new mirror and they replaced the mirror that I purchased however did not calibrate the camera. And left the sticky substance on my mirror casing. Needless to say I had to come ag More

by Elmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Wagner
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2023 -

INFINITI Of Orland Park responded

Elmo, We are disappointment to hear your visit was not the best. We hope to do better in the future and earn your business again. Best Wishes, INFINITI Of Orland Park

August 06, 2023

They are honest, timely and great work. The people are friendly and the place is clean. More

by danitambrown4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Aug 11, 2023 -

INFINITI Of Orland Park responded

Danitambrown4, Thank you for taking time to leave us feedback. We appreciate your business and look forward to seeing you again in the future. Best Wishes, INFINITI Of Orland Park

August 06, 2023

Very polite and professional. I really enjoyed the visit. I am pleased with the service More

by bigthom352135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 11, 2023 -

INFINITI Of Orland Park responded

bigthom352135, Thanks so much for taking time to leave us a review about your recent visit. We look forward to working with you again in the future! Best Wishes, INFINITI Of Orland Park

August 06, 2023

Excellent customer service ! !!! Great staff !!!!! I would definitely recommend this dealership to anyone, I know looking to purchase a vehicle. More

by randall_batch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JJ Vock, Ryan Abu-Romman, Moe Rashid
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Aug 11, 2023 -

INFINITI Of Orland Park responded

Randall_Batch, your satisfaction is what we strive for! Thank you for leaving us such a great review about your recent experience! We look forward to working with you again in the future. Best Wishes, INFINITI Of Orland Park

August 05, 2023

The service was great and completed in a timely manner. I also loved the new valet service. More

by DOLA92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Aug 11, 2023 -

INFINITI Of Orland Park responded

Dola92, we are so glad to hear you had a great service visit with us! Please feel free to reach us anytime if we can assist you further. Best Wishes, INFINITI Of Orland Park

August 05, 2023

Took forever to check out as you only had one f and i person and I was paying cash. Had to wait almost 2 hours very poor customer service and you should have more employees to expedite that process. Comp More

by LIANE.LUCKETT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bassam Georgy
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Aug 11, 2023 -

INFINITI Of Orland Park responded

Liane.Luckett, we regret to hear your recent visit with us was not 5 Star worthy. We apologize for not having enough staff in store at the time you visited causing your wait time to be a bit longer than usual. We hope to see you again in the future, and be able to receive a 5 Star review. If you'd like to discuss this matter further, please contact our General Sales Manager at 708-403-4700. Best Wishes, INFINITI Of Orland Park

Aug 12, 2023 -

LIANE.LUCKETT responded

I also emailed and left a message for Georgie with some questions and he’s never responded

August 05, 2023

The service area was very well kept. The working service men keeps you updated with the latest status updates regarding your car. More

by tanishath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Aug 11, 2023 -

INFINITI Of Orland Park responded

Tanishath, your feedback means a lot to us about your recent service visit. Thank you for taking the time. We look forward to assisting you again in the future. Best Wishes, INFINITI Of Orland Park

August 04, 2023

Great service. Natalia made the process fast and simple. Tony was awesome. Thanks for making this experience great More

by Srkinney
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Natalia Haq
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Paramo, JJ Vock
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Aug 04, 2023 -

INFINITI Of Orland Park responded

Srkinney, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day! Best Wishes, INFINITI Of Orland Park

August 02, 2023

I had a very good experience overall. The appointment time was flexible and they found out what the issue was with my vehicle in no time. Justin was also good at getting me scheduled for More

by BELLNICHELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Aug 04, 2023 -

INFINITI Of Orland Park responded

Bellnichelle, We're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you. Best Wishes, INFINITI Of Orland Park

August 02, 2023

Good staff experience. No wait for appointment after arrival at service receiving. Pretty pricey for an oil change 64.95 whew! More

by CFARNES56
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service writer
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Aug 04, 2023 -

INFINITI Of Orland Park responded

CFARNES56, Thank you for taking time to leave us feedback regarding your recent visit with our service department. Please feel free to reach us anytime in the future if we can assist. Best Wishes, INFINITI Of Orland Park

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