INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for leaving such a positive review! We're thrilled to hear that you found our service department to be both friendly and professional. It's wonderful to know that our team has consistently met your expectations by being on time for your appointments and addressing all your needs promptly. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your experience with us. We're glad to hear that Didi provided you with great service. However, we apologize for the inconvenience you faced when it took longer than expected to process the transaction during your car pickup on Wednesday. Your time is valuable, and we understand that a two-hour wait for a transaction that should have taken only a few minutes is frustrating. We sincerely apologize for this delay and any inconvenience it may have caused you. We truly appreciate your feedback, as it helps us identify areas for improvement. We will take your comments into consideration and work to ensure that such delays are minimized in the future. If there's anything else you'd like to share or if you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to share your feedback with us. We're glad to hear that overall, you had a positive experience. However, we do apologize for the extended wait time you experienced during your recent visit for an oil change and tire rotation. Your time is valuable, and we understand that waiting for over 90 minutes can be inconvenient. We appreciate your patience and understanding during your visit. We will take your feedback into consideration to improve our service and ensure that wait times are minimized in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your feedback with us. We're pleased to hear that you had a positive experience with our customer service. However, we apologize if the small fine print charges caught you off guard. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your experience with us. We're glad to hear that although your initial interaction with Mike the salesman wasn't as positive, Keith and Izzo were able to turn your buying experience into an awesome one. We appreciate your patience and understanding. Your recommendation means a lot to us, and we're grateful that Keith and Izzo were able to provide you with the service you deserve. We'll be sure to pass on your kind words to them. If you have any further questions, need assistance, or want to discuss anything else, please don't hesitate to get in touch. We're here to help! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you so much for sharing your positive experience with us! We're delighted to hear that our service specialist was extremely helpful and prompt in addressing your issues. It's great to know that she went the extra mile to explain the problem in detail and the steps being taken to resolve it. Your satisfaction is our top priority, and we're thrilled that we could provide you with the level of service you deserve. We'll make sure to pass on your kind words to our service specialist. Whenever you need assistance in the future, please don't hesitate to reach out to us. We're here to help and are looking forward to serving you again. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for leaving such a positive review! We're thrilled to hear that you had a great experience with our staff at Infiniti of Orland Park. It's wonderful to know that our team, especially LaToya, provided you with professional, informative, and excellent customer service. We greatly appreciate your feedback, and we'll be sure to pass along your kind words to LaToya and the rest of our team. If you have any more questions, need assistance, or simply want to discuss anything further, please don't hesitate to get in touch. We're here to help! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience and frustration you've faced during your interactions with our service department. Your feedback is important to us, and we're sorry that we didn't meet your expectations in terms of communication and service quality. It's disappointing to hear that there were delays in notifying you about the availability of the ordered part and that there have been previous instances where communication fell short. We understand the importance of keeping you informed throughout the service process, and we apologize for any inconvenience these situations have caused. We take your feedback seriously and will use it to improve our customer service and communication processes. Your experience is not reflective of the level of service we aim to provide, and we're committed to making things right. If there's anything specific you'd like to discuss or if you have any further concerns, please don't hesitate to reach out to us directly. We want to address your concerns and ensure that your future experiences with us are much smoother and more positive. Thank you for bringing this to our attention, and we appreciate your understanding. Best regards, INFINITI Of Orland Park