INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to leave a positive review of our customer service. We're thrilled to hear that you consistently find our customer service to be stellar. It's great to know that our waiting room facilities, including the availability of plugs, allowed you to work comfortably while waiting for your truck. We aim to provide a convenient and accommodating environment for our valued customers. Your feedback is greatly appreciated, and it motivates us to continue delivering exceptional service. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. Thank you for choosing us for your automotive needs, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your positive feedback regarding our Service Department. We greatly appreciate your trust and loyalty as a customer, and we're thrilled to hear that our team consistently understands your requirements and performs the necessary work to meet your needs. Providing excellent service tailored to our customers' requirements is our top priority, and your feedback is a testament to our commitment. If you ever have any specific requests or further feedback to share, please do not hesitate to let us know. We're here to ensure that your future experiences with us continue to be exceptional. Once again, thank you for choosing our service, and we look forward to serving you in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with our customer service department. We're thrilled to hear that our team has consistently provided efficient, courteous, and informative service. Your satisfaction is our top priority, and we're delighted to know that we've been meeting your expectations. We understand that frequent surveys can become bothersome, and we truly value your dedication in providing feedback. Your positive reviews reassure us that we are maintaining the high standard of service you deserve. If you ever have any specific comments, suggestions, or feedback in the future, please feel free to reach out. We're here to ensure your ongoing satisfaction with our services. Thank you for choosing us, and we look forward to continuing to provide you with excellent service. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your fantastic experience with Daniel S as your sales representative. We're thrilled to hear that he provided you and your significant other with such an exceptional level of service while helping you find the perfect QX60. It's wonderful to know that Daniel S went above and beyond by explaining all the details about the QX60, including interior and exterior options, and giving you a thorough tour of the vehicle's functions before the test drive. His attentive and customer-focused approach clearly made a significant impact on your buying experience. We're delighted that you're pleased with your new QX60 and that you plan to return for another purchase with Daniel's assistance. We'll be sure to pass on your kind words to him. Best Wishes, INFINITI Of Orland Park If you ever have more questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again.

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with our service team. We greatly appreciate your feedback, and we're delighted to hear about the efficient and accommodating service you received. It's fantastic to know that our team was able to assist you promptly, even without an appointment, and that your car's service was completed within 90 minutes. We understand the importance of your time and aim to make the service process as convenient as possible for our valued customers. We're also pleased to hear that your car was returned to you in a cleaner condition, both inside and out, than when you arrived. Providing a clean and well-maintained vehicle is part of our commitment to quality service. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and ensure your continued satisfaction with our services. Thank you for choosing us, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with us. We're thrilled to hear that our team was attentive and quick in serving you, and that you appreciated their generosity. We greatly appreciate your recommendation of Zeigler dealership to your family and friends. Your trust in us means a lot, and we look forward to providing the same level of excellent service to those you refer. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and ensure your continued satisfaction. Thank you for choosing us, and we look forward to serving you, your family, and friends. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your positive feedback and your trust in our service team. We greatly appreciate your confidence in us and are delighted to hear that we were able to fix everything correctly to your satisfaction. We understand the importance of vehicle maintenance, and we're committed to providing you with top-notch service in the future. If you have any further comments or if there's anything specific you'd like to share or request for your vehicle's maintenance, please don't hesitate to reach out. Thank you for choosing us to take care of your vehicle, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with our quick service and complimentary multipoint check. We're delighted to hear that you were pleasantly surprised and found value in the service we provided. The complimentary multipoint check and the printout detailing the service requirements are part of our commitment to keeping your vehicle in great condition and ensuring your safety on the road. It's wonderful to know that this service helps you plan for future maintenance needs. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and ensure your continued satisfaction. Thank you for choosing us for your automotive service needs, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your kind words and for sharing your positive experience with us. We're thrilled to hear that you received great customer service and found the atmosphere to be friendly during your visit to Infinity of Orland Park. Creating a welcoming and pleasant environment for our customers is a top priority, and it's wonderful to know that you enjoy your visits with us. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We're here to assist you and ensure your continued satisfaction. Thank you for choosing us, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your feedback, and I'm sorry to hear about the issues you've experienced with your brand new vehicle. I appreciate your kind words about Latoya and your concerns about the fuel charge. Let me address these points. Firstly, it is indeed unusual for a fuel pump to go out on a brand new vehicle, and I understand your frustration. Vehicle components can occasionally have unexpected issues, but rest assured that our service team is committed to resolving the problem efficiently. Regarding the $15 gas charge, I apologize for any inconvenience this may have caused. It's understandable that you feel this should be waived due to the extended wait time. I recommend reaching out to our service department directly to discuss this matter, and they will be happy to assist you further. Your satisfaction is important to us, and we appreciate your patience as we work to resolve these issues. If you have any more questions or concerns, please don't hesitate to get in touch with our service team. Thank you for choosing us, and we look forward to addressing these matters to your satisfaction. Best Wishes, INFINITI Of Orland Park