INFINITI Of Orland Park

INFINITI Of Orland Park responded

It's wonderful to hear that Justin continues to provide excellent service and make you feel at home. Your kind words and appreciation are valued, and we'll be sure to pass on your thanks to Justin. If you have any more service needs or questions in the future, please don't hesitate to reach out. We're here to provide the best service possible. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you! We look forward to meeting with you again in the future Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We're delighted to hear that you've consistently had great experiences at Zeigler INFINITI Of Orland Park and that Mike Cescato has been a reliable source of prompt and courteous service for many years. Your loyalty and kind words are much appreciated. If you ever have more service needs or any questions in the future, please feel free to reach out. Thank you for choosing us and for your continued trust! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We're thrilled to hear about your positive experiences at Zeigler INFINITI Of Orland Park and the outstanding service you received from Moe Rashid and Jose Silva. It's wonderful to know that they were able to assist you in transitioning to a new 2024 QX60 that you love. Your recommendation to family and friends is greatly appreciated, and we're committed to providing top-notch service and ensuring that our customers have the best possible experience. If you have any more needs or questions in the future, please don't hesitate to reach out. Thank you for choosing Zeigler INFINITI Of Orland Park and we look forward to serving you and your loved ones in the future! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your kind words and for choosing our dealership. We greatly appreciate your recommendation and are delighted to hear that you found our team to be very professional and supportive. We value your loyalty and understand the importance of providing exceptional service to our customers. We're sorry to hear about your previous experience with another dealership, and we're here to ensure that you receive the level of service you deserve. If you ever have any questions or need further assistance in the future, please don't hesitate to reach out. We're committed to providing you with top-notch service and making your experience a positive one. Thank you for your trust, and we look forward to serving you. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We appreciate your feedback and are pleased to hear that our workers are great and friendly. However, we understand your frustration with the service duration for an oil change. A two-hour wait for an oil change is indeed longer than what you should expect. We apologize for any inconvenience this may have caused. Your time is valuable, and we are committed to providing efficient and timely service. We will review our processes to ensure that such delays are minimized in the future. If you have any more service needs or questions in the future, please don't hesitate to reach out. We're here to provide you with a better service experience. Thank you for choosing us, and we appreciate your feedback, which helps us improve our service. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

It's wonderful to hear that Mike Cescato is doing an excellent job when working with Infiniti owners. Listening and ensuring timely completion of tasks are valuable qualities in customer service, and we're delighted to know that you've had such a positive experience with him. If you ever have more needs or questions in the future, please don't hesitate to reach out. Thank you for choosing us and for your kind words about Mike! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your positive feedback regarding the service you received. We're pleased to hear that you had a great experience, and we appreciate your intention to return for your next oil change. We apologize if amenities were not available during your visit. Your comfort and convenience are important to us, and we'll do our best to ensure a more pleasant experience on your next visit. If you have any specific amenities or preferences you'd like, please feel free to let us know, and we'll do our best to accommodate them. If you have any more service needs or questions in the future, please don't hesitate to reach out. We look forward to providing you with excellent service on your next visit. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We're thrilled to hear that you had a great experience at Orland Park Infiniti dealership. JP and Moe's exceptional service and assistance are much appreciated, and we're glad you had a positive interaction with them. If you have any more automotive needs or questions in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We're pleased to hear that the staff at the dealership was professional, courteous, and helpful in locating a salesman for you. Providing excellent customer service and assistance is a top priority for us, and we're glad to know that you had a positive experience. If you have any more needs or questions in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again! Best Wishes, INFINITI Of Orland Park