INFINITI Of Orland Park

INFINITI Of Orland Park responded

We sincerely apologize for the delay you experienced despite having made an appointment for 1:30. Your time is valuable, and we understand your frustration with the extended wait. This is not the level of service we aim to provide, and we appreciate your feedback. We will review our appointment scheduling and service processes to ensure that this issue is addressed. Your comments help us identify areas for improvement, and we take them seriously. If there's anything specific you'd like to discuss or if you have any further concerns, please feel free to reach out to our customer service team. Your feedback is important to us, and we are committed to providing a more efficient and pleasant service experience in the future. Thank you for your patience and for choosing our services. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We're delighted to hear that you had a really pleasant experience while servicing your 2023 QX60 at Infiniti of Orland Park. Providing exceptional service is our top priority, and it's great to know that you had a positive visit. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We sincerely apologize for the inconvenience you experienced with the appointment and the miscommunication regarding Joe Ruiz's availability. Joe had to step out of store for personal reasons. Your time and effort are important, and we understand your frustration. What you described does not align with the level of service we aim to provide, and we appreciate your feedback. We're glad to hear that Bassem Georgy stepped in, was personable, and helped you ultimately make a purchase. We will use your feedback to improve our communication and appointment scheduling processes to ensure this issue doesn't happen again. If you ever have any questions or need assistance in the future, please don't hesitate to reach out to Bassem or our team. We value your business and appreciate your choice to work with us. Thank you for your patience and for sharing your experience. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We are truly sorry to hear about your recent experience with our service department. As a loyal customer of nearly eight years, your feedback is invaluable, and we want to extend our sincerest apologies for the inconvenience and frustration you've encountered. We take your concerns seriously and will investigate the matter thoroughly to address the issues you've raised. It is absolutely not our standard to cause problems during service and then charge an assessment fee for our own mistakes. This is a clear violation of the high service standards we aim to maintain, and we deeply regret the inconvenience this has caused you. Moreover, the behavior you described, including being hung up on during a request for repair information, is completely unacceptable. I assure you that we will take immediate action to rectify the situation and ensure it does not happen again in the future. Your loyalty and patronage over the years mean a lot to us, and it is disheartening to hear that we have fallen short of your expectations. We understand your decision not to return to our dealership and would like to offer our assistance in any way possible during your search for a new car. Improving our customer service standards is a priority for us, and we appreciate your feedback in this regard. We genuinely hope to have the opportunity to regain your trust and serve you better in the future. Once again, I apologize for your recent experience, and please don't hesitate to contact me directly if you would like to discuss this matter further or if there's anything we can do to make amends. Best Wishes, Brittany Blunt Internet Sales Manager INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your kind words! We're delighted to hear that Mike from our service team consistently provides excellent customer service. Your comfort and satisfaction during your visits are of utmost importance to us. We appreciate your trust in us and look forward to serving you in the future. Safe travels! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We appreciate your feedback, and we're sorry to hear about your recent experience at our service desk. Providing efficient and attentive service is our priority, and your comments raise concerns about the level of professionalism we aim to maintain. We take your feedback seriously, and we will address these concerns with our staff to ensure that our customers don't have to wait for extended periods or witness any distractions while their vehicles are being serviced. Your time is valuable, and we understand the importance of a timely and efficient service experience. Your feedback helps us improve, and we appreciate you bringing this matter to our attention. We apologize for any inconvenience you've experienced, and we are committed to making the necessary changes to provide a better customer experience in the future. Thank you for your patience and understanding. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your positive feedback! We're thrilled to hear that your experience with Dan Schedler was a pleasant one and that you're enjoying your new QX60. Exploring the innovative technology in your vehicle can be exciting, and we're here to support you with any questions or assistance you may need. If there's anything more you'd like to know or any way we can enhance your ownership experience, please don't hesitate to reach out. Safe and enjoyable driving! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your fantastic experience at Infiniti of Orland Park! We're thrilled to hear that your purchase of a certified used SUV was a wonderful, stress-free, and hassle-free process. Natalia's excellent guidance in helping you choose the perfect vehicle for your family is much appreciated. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. We're here to provide continued support and ensure your satisfaction. Enjoy your new SUV! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We truly appreciate your feedback and are delighted to hear about your outstanding service experiences for both of your vehicles. Latoya, our service advisor, plays a crucial role in providing excellent service, and we're glad she could assist you effectively. Your satisfaction is important to us, and we look forward to continuing to provide top-notch service in the future. If you ever have more vehicles to service or any other needs, please don't hesitate to reach out. Thank you for your trust and loyalty! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

It's great to hear that Justin, your service agent, provided such attentive and accommodating service during your visit. We appreciate your kind words, and we'll be sure to pass along your gratitude to Justin. If you have any more service needs or questions in the future, please don't hesitate to reach out. We're here to provide excellent service and support. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

SIDBJR3 responded

Thanks so much Justin.