INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with our customer service representative, Ken. We're delighted to hear that Ken was very polite, professional, and helpful in explaining your vehicle assessment thoroughly. Providing options and clear communication about the assessment process is essential, and we're pleased that Ken offered you the choice of leaving the vehicle for further evaluation or picking it up. We appreciate your understanding and trust in our service department. If you ever need further evaluation or have any other concerns, please feel free to bring your vehicle in at any time. We're here to assist you. Thank you for choosing us for your automotive needs. We look forward to serving you in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for being a valued and loyal customer! We truly appreciate your trust in us over the years and we're thrilled to hear about your positive experiences. It's fantastic to know that you've found our service to be professional, prompt, and accompanied by excellent detailed communication. Your satisfaction is our priority, and we look forward to continuing to meet your automotive needs in the future. If there's anything specific you would like to share or if you have any further feedback, please feel free to let us know. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you so much for your kind words and recommendation! We are thrilled to hear that you consistently receive excellent and professional service from our staff! Your satisfaction is our priority, and we appreciate your trust in us for both car purchases and premium repair needs. If there's anything specific that stood out to you or if you have any further feedback, please feel free to let us know. We look forward to the opportunity to serve you again and appreciate your ongoing support. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your feedback with us. We appreciate your kind words about our customer service, and we regret to hear about the issue you've experienced with your fog light warranty. We understand your concern, and we would like to investigate this matter further to ensure we address it appropriately. Could you please provide us with more details or reach out to our service department directly at [contact information]? We want to work towards a resolution and ensure your complete satisfaction. We value your business and appreciate your understanding as we address this issue. Thank you for bringing it to our attention. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with our customer service and service representative. We're thrilled to hear that you found our service excellent and that you were kept updated on the status of your service. Customer satisfaction is our top priority, and we appreciate your feedback. If there's anything more we can do to enhance your experience or if you have any further comments, please feel free to let us know. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that the service was prompt and that you appreciated the clear and concise communication. It's great that Mr. Pullen was able to assist you in finding a coupon for your service, and we're pleased to know that the service person provided you with a reassuring update on the overall status of your vehicle. We look forward to seeing you again in 5000 miles! If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to provide detailed feedback about your experience with Joe and our dealership. We appreciate your honest input and apologize for any initial impression that may not have met your expectations. We're glad to hear that the dealership's cleanliness and amenities, like Starbucks coffee, were positive aspects of your visit. Your observation about the restroom and the suggestion to add more finance managers to reduce waiting times are duly noted, and we'll work towards improvements in these areas. We value your feedback, and it's important for us to continuously enhance our services. If there's anything specific you would like to discuss further or if you have additional feedback, please don't hesitate to reach out. Thank you for choosing us, and we hope to have the opportunity to serve you even better in the future. Best Wishes, INFINITI Of Orland Park