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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
815 Reviews
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8751 W 159th St

Orland Park, IL

60462

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Showing 815 reviews

December 05, 2023

Team very professional keep you updated and anything you need while waiting they provide for you More

by LATEKAALMOND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 03, 2023

Ashley Lastres was our Client Advisor and her friendly and engaging personality was evident from the moment we met her at the dealership. Her professionalism , courtesy and dedication in providing excepti More

by JCD56
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean in the Finance Department was easy to work with any explained everything about the financing aspect of leasing our SUV. His work was exceptional.
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December 02, 2023

Joe Ruiz and the staff at Infiniti of Orland Park were wonderful to work with. I would highly recommend them, if you're looking for a new vehicle. More

by maryanne.meade
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mimi Nofal, Joseph Ruiz
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December 02, 2023

Jamal provided excellent service and attention to my needs in selecting and purchasing a vehicle More

by katmccaskill
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamal
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December 01, 2023

The service department staff go above and beyond. I love how the always give me an update of my service. More

by KDIJAH1@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Bugajski
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November 30, 2023

The service department employees are very knowledgeable, but from time to time they are very slow More

by MSMAV411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
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Nov 30, 2023 -

INFINITI Of Orland Park responded

Thank you for taking the time to share your feedback about our service department. We appreciate your kind words about the knowledge of our employees and acknowledge your concern about the occasional wait times. We understand the importance of efficient service, and we are actively working to improve our processes to reduce wait times for our valued customers. Your feedback helps us identify areas for enhancement, and we are committed to providing a better experience. If there's anything specific you would like us to address or if you have suggestions for improvement, please feel free to share them with us. We value your input and look forward to serving you even better in the future. Best Wishes, INFINITI Of Orland Park

November 30, 2023

Victoria was absolutely a pleasure to work with, she helped me get over the fact that I hate car dealerships and sales people. She was never pushy, always very honest, and truly showed me it was not onl More

by Daniiiii
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Kendra
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Nov 30, 2023 -

INFINITI Of Orland Park responded

Thank you so much for sharing your positive experience with Victoria! We're thrilled to hear that she made your car-buying experience enjoyable and helped change your perception of dealerships and salespeople. Victoria is indeed a valued member of our team, and your comments about her honesty and lack of pushiness reflect our commitment to providing a customer-centric approach. We're delighted that she was able to create a positive and transparent experience for you. We truly appreciate your trust and loyalty. Whenever you're ready for your future purchases, Victoria will be more than happy to assist you. Thank you for choosing us and for taking the time to share your feedback! Best Wishes, INFINITI Of Orland Park

November 30, 2023

always available whenever I need work done on my truck! Service is always professional and good More

by MS_MEWILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalia Haq
4.0
This rating includes all reviews, with more weight given to recent reviews.
JP Pullen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bassam Georgy, Victoria Kendra, Joseph Ruiz, Dan Schedler
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Nov 30, 2023 -

INFINITI Of Orland Park responded

Thank you for your kind words! We truly appreciate your loyalty and are delighted to hear that our team has consistently provided professional and excellent service for your truck. Knowing that we've been reliable and available whenever you needed work done is incredibly rewarding. Best Wishes, INFINITI Of Orland Park

November 30, 2023

Terrible service associate assisted me on my last visit. He was very rude. Nothing else to say. More

by DEBRAMCKINLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Nov 30, 2023 -

INFINITI Of Orland Park responded

We sincerely apologize for the unpleasant experience you had with our service associate during your last visit. Your feedback is valuable to us, and we take such matters seriously. We are committed to providing exceptional service, and we are truly sorry that we fell short in this instance. Please know that we are addressing this issue internally to ensure it doesn't happen again. We appreciate your honesty and the opportunity to improve. If you would like to discuss your experience further or provide more details, please feel free to reach out to our service manager at 708-403-4700. Thank you for bringing this to our attention, and we hope to have the chance to make things right in the future. Best Wishes, INFINITI Of Orland

November 29, 2023

Everything in the dealership was fantastic everything was clean the service department was clean everyone was very welcoming and very polite. More

by JOSE.ORTIZ131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Nov 30, 2023 -

INFINITI Of Orland Park responded

Thank you so much for your glowing review! We're thrilled to hear that your experience at our dealership was fantastic. Our team works hard to maintain a clean and welcoming environment, and we're delighted that you noticed. Your kind words about the cleanliness of the service department and the welcoming and polite nature of our staff mean a lot to us. Providing excellent customer service is our top priority, and it's great to know that we exceeded your expectations. We appreciate your feedback and look forward to serving you again in the future. If there's anything else you'd like to share or if you have any suggestions for improvement, feel free to reach out. Best Wishes, INFINITI Of Orland Park INFINITI Of Orland Park

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