INFINITI Of Orland Park

I am from OP, IL and was in town for the Holiday visiting my parents. I currently live in CBUS, OH. Was at this dealership for 2 hours for a standard oil change and that was with an appointment at 8:40am and my parents. I currently live in CBUS, OH. Was at this dealership for 2 hours for a standard oil change and that was with an appointment at 8:40am and I was there at 8:30am. I was listening to an audio book in the waiting room (my iPhone auto connects to my vehicle when in range), when my phone connected to my car that was turned on around 9:50am. I turned off the Bluetooth so I could hear my phone again. Within 30 mins of it being brought back, the oil change was complete and I was good to go. I have never sat at at the Infiniti dealership for more than an hour with an appointment. I don't understand why I sat there for 80 mins until my car was brought back to even begin service. I would not come back to this dealership due to the inefficiency of a standard oil change. Mike was my service agent, he told me it was going to take two hours and he'd be back with paperwork to check me out when it was ready. I asked a specific question around my vehicle being able to tell me each tire's PSI and instead of checking what a 2019 will show he said he had no idea since there are various new models that are out now. So, I basically read the manual and figured it out for myself! More

LaToya was very kind from the start to the end of my appointment. She even noticed an issue that I forgot to mention. appointment. She even noticed an issue that I forgot to mention. More

Very prompt and friendly service. Frank was very informative, friendly and excellent customer service. Highly recommend! Frank was very informative, friendly and excellent customer service. Highly recommend! More

Brought my Q50 RS after my steering rack went out, they we’re able to diagnose the issue in a timely manner and deal with my extended warranty company. we’re able to diagnose the issue in a timely manner and deal with my extended warranty company. More

Service was excellent and professional the team was very helpful to me and friendly I love it helpful to me and friendly I love it More

Mike was very professional and thorough. I appreciate his willingness to help me with my questions and concerns. I appreciate his willingness to help me with my questions and concerns. More

Questionable business practices. $2000 Lojack added to price without pre approval, I was not told of the cost prior to signing the contract. Went back to have contract rewritten and $2000 Lojack added to price without pre approval, I was not told of the cost prior to signing the contract. Went back to have contract rewritten and initially they refused. Provided information that what they did was illegal. A new contract was written and a limited warranty package was added instead. Miraculously the interest rate was reduced. Was given a small box when I originally bought the car, I thought it was a 2nd key fob but it was a cheap pen and keychain! Went back again to ask about this, was told the cost for the key was $230, they would do it for their cost. I expected much more from a high end dealership in a very nice suburb of Chicago. My daughter bought her car there 2 yrs before so I asked about their referral program a few times, it's been almost a month and Im still waiting to hear from them. I checked with my daughter and she also was not told of the cost of the Lojack. I won't be referring anyone there. There was also a long wait for the finace person. When will dealerships realize most people research cars before they buy and don't want all the back and forth of the deal! More

The service was good and fast; I highly recommend the dealership to those who need their car serviced. dealership to those who need their car serviced. More

Had new tires installed last week but caps were missing. Returned to have vale caps installed on my tires. Returned to have vale caps installed on my tires. More

Very clean, organized, professional, dealership! The workers were very friendly, knowledgeable about things! Great dealership!!! The workers were very friendly, knowledgeable about things! Great dealership!!! More