INFINITI Of Orland Park

INFINITI Of Orland Park responded

We sincerely apologize for any inconvenience caused by your wait despite having an appointment. we strive to provide prompt and efficient service to all our valued customers. However, we understand that sometimes unforeseen circumstances may lead to delays in our service process. Your satisfaction is our priority, and we appreciate your patience and understanding. If there's anything further we can do to assist you or if you have any concerns, please don't hesitate to reach out to us directly. Thank you for bringing this matter to our attention, and we look forward to serving you better in your future visits. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your wonderful experience with us! We're thrilled to hear that you had such a positive interaction with our team, from our General Manager to our Sales Manager, and especially with Victoria Kendra. Providing friendly and courteous service is at the core of everything we do, and it's fantastic to know that our team made you feel welcome and valued throughout the entire process. Victoria's dedication to ensuring your comfort and ease during the process is commendable, and we're delighted that she was able to assist you effectively. We'll be sure to pass along your kind words to Victoria and the rest of our team. Your recommendation means a lot to us, and we're grateful for your trust in choosing Zeigler for your car needs. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to share your feedback with us. Your input is invaluable as we continuously strive to improve our services and enhance the customer experience. If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to reach out to us directly. Your satisfaction is our top priority, and we are here to assist you in any way we can. Thank you once again for bringing this matter to our attention. We appreciate your patronage and look forward to serving you better in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your experience with us! We're delighted to hear that Justin was able to accommodate you, even without an appointment, and make sure your needs were met before your upcoming travel plans. We understand that waiting can be frustrating, especially when you have a tight schedule, but we're glad to hear that Justin's assistance made the wait more manageable and that he took the time to go over everything with you patiently and thoroughly. Providing exceptional service and ensuring our customers feel comfortable and informed is our priority, and it's great to know that Justin's efforts contributed to your positive experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again whenever you need us. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your kind words! We're thrilled to hear that you enjoyed the service at our dealership and that Justin provided excellent care for your car. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for taking the time to share your feedback with us! We're delighted to hear that you received very good service and that you were kept informed about when your car would be ready. We understand the importance of clear communication and timely updates, and we're glad we could meet your expectations in this regard. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your business and look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you so much for taking the time to share your positive leasing experience with us! We are thrilled to hear that Moe Altarifi provided you with excellent service and made your transition to Infiniti a smooth and enjoyable one. It's wonderful to know that Moe's professionalism and patience made you feel comfortable throughout the process, and we're delighted that you didn't feel rushed or overwhelmed at any point. We understand the importance of feeling supported and informed during such a significant decision, and we're glad Moe delivered on that front. Thank you again for choosing us, and we hope you continue to enjoy your 2024 QX50 Sports SUV for many miles to come! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for bringing your recent experience to our attention. We sincerely apologize for any discomfort or inconvenience you encountered during your visit to our dealership. We deeply value every customer's time and understand the importance of respecting personal commitments, such as putting your children to bed. The behavior you described is unacceptable and does not align with the high standards of professionalism we strive to uphold. We regret any frustration or dissatisfaction caused by this interaction. Please be assured that we take your feedback seriously and will address this matter with our team to ensure that such incidents are not repeated in the future. If there's anything further we can do to assist you or if you would like to discuss your experience in more detail, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to regain your trust in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your kind words! We're thrilled to hear that you always have an amazing experience at Infiniti of Orland Park and that Latonya provided you with helpful and attentive service. Keeping our customers informed and ensuring a smooth service experience is our top priority, and we're delighted to hear that Latonya's assistance made a positive impact on your visit. We appreciate your continued trust in us and your ongoing support. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. Thank you for choosing us, and we look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

You're very welcome! We're delighted to hear that you had a positive experience with us and that our service was swift, considerate, and concise. Providing excellent customer service is our top priority, and it's fantastic to know that Christine stood out in delivering great service to you. If you ever need assistance in the future or have any further feedback to share, please don't hesitate to reach out. We're here to help, and we appreciate your kind words. Thank you for choosing us, and we look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park