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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
818 Reviews
Contact Dealership

8751 W 159th St

Orland Park, IL

60462

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Showing 818 reviews

March 31, 2024

Excellent customer service throughout the entire visit! My car was ready within 90 minutes of arrival for my appointment. More

by PIERRE_GOLLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine
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Apr 05, 2024 -

INFINITI Of Orland Park responded

Thank you for your glowing review! We're thrilled to hear that you had an excellent experience with our customer service team during your visit. Your satisfaction is our priority, and we're grateful for the opportunity to serve you. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future! Best Wishes, INFINITI Of Orland Park

March 30, 2024

Always easy to deal with and good service with great coffee and good service techs More

by RHEIN783
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie
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Apr 05, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're delighted to hear that you consistently find it easy to deal with us and that you've received good service during your visits. We appreciate your loyalty and look forward to continuing to serve you in the future. If you ever need anything, please don't hesitate to reach out! Best Wishes, INFINITI Of Orland Park

March 30, 2024

I Iove how you guys handle business. Everyone was real respectful and polite. Makes me want to only deal with you guys. More

by ANTWANBROWN55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Ruiz
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Apr 05, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your kind words! We're thrilled to hear that you love how we handle business and that you found everyone respectful and polite. Providing exceptional customer service is at the core of what we do, and we're delighted that our efforts have made you want to continue dealing with us. Your satisfaction and loyalty mean the world to us, and we're grateful for the opportunity to serve you. If you ever need anything or have any questions, please don't hesitate to reach out. We look forward to continuing to exceed your expectations in the future! Best Wishes, INFINITI Of Orland Park

March 29, 2024

Very expensive just to have two keys programmed. I was told my car would be done the same day it was towed there and I never heard anything until I called the next day. I called and gave the recept More

by JENNY31684
Recommend Dealer
No
Employees Worked With
Service
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Apr 05, 2024 -

INFINITI Of Orland Park responded

We are sorry to hear about your experience. We strive to provide transparent pricing and timely service, and it sounds like we fell short of meeting your expectations. Your feedback is important to us, and we appreciate you bringing these concerns to our attention. We apologize for any miscommunication regarding the completion time and the lack of follow-up on our end. We will use this feedback to improve our processes and ensure better communication in the future. If there's anything else we can do to address your concerns or if you have any further questions, please don't hesitate to reach out. We value your business and hope to have the opportunity to serve you better in the future. Best Wishes, INFINITI Of Orland Park

March 29, 2024

I could not check out until I responded to an email I didn’t know I was getting. When I saw my truck I inquired whether it was ready or not that’s when I was informed of the email. I only came in for th More

by BETTYBOOPBEVERLY
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t interact with any
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Apr 05, 2024 -

INFINITI Of Orland Park responded

We are truly sorry to hear about your negative experiences. We understand your frustration with the unexpected email requirement and the overall dissatisfaction with your recent visits. Providing a smooth and hassle-free experience is our goal, and it's clear we missed the mark in your case. Your feedback is invaluable to us, and we apologize for the inconvenience and frustration this has caused. We will address these issues internally to ensure better communication and service in the future. We sincerely appreciate your past business and regret to hear that you won't consider purchasing from us again. If there's anything we can do to rectify the situation or if you have any further concerns, please don't hesitate to reach out. We appreciate your feedback and hope to have the opportunity to regain your trust in the future. Best Wishes, INFINITI Of Orland Park

March 28, 2024

The service itself was fine, the problem was resolved (though this is a brand new vehicle that never should have needed service in the first place!). The wait time was more than double what I was told w More

by kdonn34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy from the service department
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May 13, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your recent service experience with us. While we're glad to hear that the issue with your brand new vehicle was resolved satisfactorily, we sincerely apologize for the extended wait time and any inconvenience it caused you. Regarding the need for service on your new vehicle, we understand your disappointment, and we assure you that we take the quality of our vehicles and the service we provide very seriously. If there's anything specific you would like to discuss or if you have any further concerns, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention, and we appreciate your understanding. Best Wishes, INFINITI Of Orland Park

March 27, 2024

Good service! The customer service representative was very professional, I always experience great service when I need service, thank you! More

by LCRAW89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
New Representative, he transferred from Porsh Dealership from across the street.
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May 13, 2024 -

INFINITI Of Orland Park responded

Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you had a great service experience and that our customer service representative provided you with professional assistance. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to assist you in any way we can! Best Wishes, INFINITI Of Orland Park

March 26, 2024

They were very upset that I would not agree to purchasing the ceramic coating and some theft tracker. I was told both items were already on the car, that ended up being untrue! The manager got upset and ab More

by jmercier
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ronnie Robles, Alyssa Alfano
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May 13, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience with us, and we sincerely apologize for the unacceptable behavior you encountered during your recent visit. Your feedback is invaluable, and we're deeply sorry for the disappointment and frustration caused by the pressure to purchase additional items and the misrepresentation of features. We understand your decision to not return for future purchases, but we hope to have the opportunity to regain your trust in the future. If there's anything specific you would like to discuss or if you have any further concerns, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention, and we apologize once again for any inconvenience or distress caused. Best Wishes, INFINITI Of Orland Park

May 23, 2024 -

jmercier responded

The vehicle was advertised and I was told by the sales person that the car was an Infiniti certified pre-owned vehicle that came with the certified warranty. I then later found out that I would have to pay for the warranty that should come included with a Infiniti pre-owned certified car. I have since talked to other Infiniti dealerships. They confirmed that Ziegler Infiniti of Orland Park is known for this behavior. If your truly interested in customer service and making this right, I would expect nothing less than the Infiniti certified warranty,

Jun 20, 2024 -

jmercier responded

Well it's been 4 weeks and NO responce from Ziegler Infiniti of orland park. I gave them an opportunity to regain my trust and loyalty to Infiniti, but of course NO responce.

March 24, 2024

Overall ok, except 2 hour wait for an oil change is not something I’m happy with. More

by EMARCHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I always deal with Mike, this time it was jimmy. Both get a 5 stars for trying hard.
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May 13, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback. We apologize for the extended wait time you experienced for your oil change. Your time is valuable, and we understand the frustration this may have caused. We're continuously working to improve our efficiency to ensure that our customers are served promptly. If there's anything specific we can do to make it right or if you have any further concerns, please don't hesitate to reach out to us. We appreciate your understanding and hope to have the opportunity to better serve you in the future. Best Wishes, INFINITI Of Orland Park

March 24, 2024

The team at Infiniti Orland Park was incredibly profession and communicative. They were accommodating and accessible during the service period of my QX-80. More

by ACCTGCONCEPTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin & Rosie
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May 13, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience with us! Accommodating and accessible service is what we aim for, and we're glad to know that we could meet your expectations. If you ever need anything or have any questions in the future, please don't hesitate to reach out. We're here to assist you in any way we can! Best Wishes, INFINITI Of Orland Park

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