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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
853 Reviews
Contact Dealership

8751 W 159th St

Orland Park, IL

60462

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Showing 853 reviews

August 16, 2024

My main criticism of the service is that it takes too much time to book an appointment. The online scheduler doesn't always work properly and it can be hard to get someone on the phone. Once the appoint More

by DNKnight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback with us. We apologize for the inconvenience you’ve experienced with booking appointments. Your time is valuable, and we understand the frustration when the online scheduler doesn’t work properly or it's difficult to reach us by phone. We’re glad to hear that once the appointment is scheduled, everything goes smoothly. Please know we’re working to improve our scheduling process to make it more efficient for you. We appreciate your patience and look forward to providing you with a seamless experience next time. Best wishes, INFINITI Of Orland Park

August 16, 2024

Still having the same problem with my car I will be bring it back for service. More

by Sd4939
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

INFINITI Of Orland Park responded

We’re sorry to hear that you’re still experiencing issues with your car. We appreciate your patience and are committed to resolving this for you. Please bring your car back in, and we’ll do everything we can to make sure the problem is fixed. Thank you for giving us the opportunity to make this right. Best wishes, INFINITI Of Orland Park

August 15, 2024

Service was perfect, Great customer service love the coffee very friendly and will visit again More

by gcharl_2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Galifos
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Vanik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're delighted to hear that you enjoyed the service, customer experience, and our coffee. It’s always our goal to create a welcoming atmosphere, and we’re glad you felt that. We look forward to your next visit! Best Wishes, INFINITI Of Orland Park

August 14, 2024

TOYA IS AWESOME. Very satisfied every time I visit Infinity and Toya assists me with my needs. More

by STLCHI2
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your positive feedback! We’re delighted to hear that Toya consistently provides you with excellent service and assists you with all your needs. Your satisfaction is very important to us, and we’re glad to have you as a valued customer. Best wishes, INFINITI of Orland Park

August 13, 2024

They are helpful and with good vibes, friendly caring making sure you are satisfy they exercise great patients with you, thanks. More

by HARRIS5141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CHUCK TECHNICIAN IS OF GREAT CLASS
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Sep 05, 2024 -

INFINITI Of Orland Park responded

Thank you for the kind words! We’re delighted to hear that our team provided helpful, friendly, and patient service. Your satisfaction is our priority, and we appreciate your positive feedback. If you need anything else, just let us know! Best Wishes, INFINITI Of Orland Park

August 13, 2024

Latoya made this a pleasant experience even with some challenges. She always kept the lines of communication open and had the highest level of customer service and professionalism. More

by NEENJANEEN
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience with Latoya! We’re thrilled to hear that she provided exceptional service and maintained open communication despite the challenges. We’ll make sure to pass along your appreciation to her. If there’s anything else you need, just let us know! Best Wishes, INFINITI Of Orland Park

August 12, 2024

I had a pleasant experience during my visit. I will recommend this location for service. More

by JANN672
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2024 -

INFINITI Of Orland Park responded

We’re glad to hear you had a pleasant experience! Thank you for recommending our location for service. We look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

August 10, 2024

I brought my qX50 in for service on the trunk door for a scheduled appt. Kerrie helped me and was very nice from the start . She went out of her way to make sure I was satisfied with the service on an ongo More

by ANN.CHAN
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience with Kerrie! We’re thrilled to hear that she provided outstanding service and went above and beyond to ensure your satisfaction. It’s great to know that her efforts positively impacted your feelings about Infiniti. If there’s anything more we can do for you, feel free to let us know! Best Wishes, INFINITI Of Orland Park

August 10, 2024

Felt at home with the salesman. Very informative day. Was able to negotiate a comfortable deal with a 2024 QX50 when returning my lease. The showroom very clean and coffee was a More

by MARGECORSI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad Sarhan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Marquie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Galifos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience! We’re delighted to hear that you felt at home with the salesman and found the entire process informative and comfortable. It’s great to know you enjoyed the clean showroom and coffee as well. We’ll be sure to pass along your thanks to your salesman. We look forward to welcoming you back for maintenance and continuing to provide excellent service! Best Wishes, INFINITI Of Orland Park

August 09, 2024

Very quick repairs! ! Great communication with me by service dept staff! I was pleasantly surprised given last minute need due to vandalism of my car More

by JASZYMANSKI1965. JAMES SZYMANSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2024 -

INFINITI Of Orland Park responded

We’re glad to hear that your repairs were completed quickly and that the service department communicated effectively with you, especially given the last-minute nature of your visit. We hope your car is all set now, and we appreciate your feedback. If you need anything else, don’t hesitate to reach out! Best Wishes, INFINITI Of Orland Park

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