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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
854 Reviews
Contact Dealership

8751 W 159th St

Orland Park, IL

60462

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Showing 854 reviews

September 06, 2024

My first visit was awesome, everyone was so nice and knowledgeable. The process was smooth and easy More

by MS.WRUSSELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

INFINITI Of Orland Park responded

Thank you for choosing us for your first visit! We’re thrilled to hear that you had an awesome experience and found our team to be friendly and knowledgeable. It's great to know that the process was smooth and easy for you. We look forward to welcoming you back and providing the same excellent service in the future! Best Wishes, INFINITI Of Orland Park

September 05, 2024

Truly exceptional service and customer care. Very professional and good competitive prices. Thank you for the help More

by rodonis2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We’re thrilled to hear that you found our service and customer care exceptional, and that you appreciated our professionalism and competitive prices. We’re grateful for the opportunity to assist you and look forward to serving you again in the future. Best wishes, INFINITI Of Orland Park

September 05, 2024

Christine did an awesome job! I'm a long term customer and I'm sure I’ll be back soon. I love the new text messages and technology used to advise me of the status of my repairs an More

by CCATJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you, Charles, for your wonderful feedback! We’re thrilled to hear that Christine did an awesome job and that you’re enjoying the new text messages and technology for updates on your repairs and maintenance. Your continued loyalty means a lot to us, and we look forward to serving you again soon. All the best! Best wishes, INFINITI Of Orland Park

September 04, 2024

Service was slow on 8/29. The order was written up at 1:45.. It was after 5 p.m. when I left. It took a while before the recommended services were discussed with me. More

by JACK5100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for bringing this to our attention. We apologize for the delay you experienced on 8/29 and for the wait before discussing the recommended services. We understand that your time is valuable, and we’re committed to improving our service efficiency. Please reach out to us directly at 708-403-4700 if there’s anything specific you’d like us to address. We appreciate your feedback and hope to provide a better experience in the future. Best wishes, INFINITI Of Orland Park

September 02, 2024

Joe my salesman is amazing…finance guys need to learn how to listen to the customer. More

by pkruder
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Ruiz
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re thrilled to hear that Joe provided you with amazing service. However, we’re sorry to learn about your concerns with the finance team. We strive to listen carefully to all our customers, and your feedback will help us improve. Please feel free to reach out to us directly if you’d like to discuss your experience further. We appreciate your insights and look forward to serving you better in the future. Best wishes, INFINITI Of Orland Park

September 01, 2024

Great Service Always! They provides the best customer service everytime I'm there. I would recommend them to my family and friends. More

by NIKKIJACKSON71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We’re delighted to hear that you consistently receive great service and that our customer service exceeds your expectations. Your recommendation to family and friends means a lot to us. We look forward to continuing to provide you with excellent service! Best wishes, INFINITI Of Orland Park

September 01, 2024

Love love love the experience at the dealership. You guys really took care of me More

by FELAE40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your kind words! We’re thrilled to hear that you loved your experience at the dealership and felt well taken care of. Your satisfaction is our top priority, and we’re delighted to have met your expectations. We look forward to assisting you again in the future! Best wishes, INFINITI Of Orland Park

September 01, 2024

My whole car buying experience at Infiniti of Orland Park was fantastic from start to finish. More

by jenningsreed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucas Galifos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Schedler
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your positive feedback! We’re thrilled to hear that your entire car buying experience was fantastic from start to finish. We strive to make the process smooth and enjoyable, and we’re glad we could meet your expectations. We look forward to assisting you again in the future! Best wishes, INFINITI of Orland Park

September 01, 2024

Excellent service very respectapake very polite And in greatly appreciated will do business again thx for the great service More

by yayasin2003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad Sarhan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We’re delighted to hear that you found our service excellent, respectful, and polite. We greatly appreciate your feedback and look forward to doing business with you again. Thanks for choosing us! Best wishes, INFINITI Of Orland Park

August 30, 2024

Nut-Road Wheel locks purchased on 11/15/23 were removed from my tires during an oil change 5 months ago. I called to inquire and was told to bring vehicle to service. On 8/13/24 I asked the service depa More

by CLAUDIAHJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany Blunt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Wagner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Mikuzis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Marquie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Coster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vosler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian Badillo, Terry Lewis
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for bringing this to our attention, and we apologize for the inconvenience you’ve experienced. We’re sorry to hear about the issue with your wheel locks and the lack of follow-up from our team. Your satisfaction is important to us, and we want to resolve this promptly. Please contact us directly at 708-403-4700 to address this issue and set up an appointment for the missing wheels locks. Best Wishes, INFINITI Of Orland Park

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