INFINITI Of Orland Park

They did I a great job making feel comfortable and not trying to have so many extra things thay I would need done for my car. Good job trying to have so many extra things thay I would need done for my car. Good job More

I was a customer in the service department April 5, 2025. I purchased my first QX80 and had it serviced here, now I have my second QX80 serviced here. Overall this service department works well. I believe I purchased my first QX80 and had it serviced here, now I have my second QX80 serviced here. Overall this service department works well. I believe I had only 1 minor complaint, but not enough that I don't bring my vehicle here for everything. I like that they keep me informed via text with everything that is happening. The video is new feature I see that was added. Getting my permission before work is done, with the proof that it is needed, is excellent. From the time I pulled my car in, until the time I pulled off the lot, was about 1.5 hours. Not bad. The waiting area is stocked with coffee, tea, water, electical outlets, comfortable chairs, and a television. What more can you ask?? My only negative was a 3% charge for using a credit card, including a debit card. That only means that I have to bring cash from now on. I highly recommend this location. Easily 5 stars!! Oh yeah..they washed my car!! I love it! More

The sales woman Natalia was very very helpful and the general manager who helped out also was very good they did everything they could to make the sale and make it fair general manager who helped out also was very good they did everything they could to make the sale and make it fair More

Great Experience! !! My Service Department Representative, Mike Cescato, was professional, knowledgeable, and he kept me informed of the status of my vehicle. Every s !! My Service Department Representative, Mike Cescato, was professional, knowledgeable, and he kept me informed of the status of my vehicle. Every staff member that I encountered was friendly and courteous. I will continue to service my vehicle at this location. More

It was great easy experience. They knew what I wanted and answered every question I had They knew what I wanted and answered every question I had More

I had a positive experience so far. I’m still waiting for a part to be ordered or delivered to them so they can fix it but so far they have been very good. I have had negative experienc I’m still waiting for a part to be ordered or delivered to them so they can fix it but so far they have been very good. I have had negative experiences here in the past but it seems they have gotten better the last few years especially in the service dept. More

Same great service as always. Really appreciate the staff and their patience. Thank you! until next time. Really appreciate the staff and their patience. Thank you! until next time. More

It seems that the service department overbooks. It took over 3 hours to just get an oil change & a car wash. I had an appointment & arrived 15 mins early. I set so long I. Had to inquires when my c It took over 3 hours to just get an oil change & a car wash. I had an appointment & arrived 15 mins early. I set so long I. Had to inquires when my car would be ready.! That didn’t make me very happy.🫤 More

Very efficient and I was treated fairly. I will definitely go back of i need anything I will definitely go back of i need anything More