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INFINITI Of Orland Park

Orland Park, IL

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Employees
Reviews
Vehicles
4.6
787 Reviews
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8751 W 159th St

Orland Park, IL

60462

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Showing 787 reviews

December 10, 2024

The service dept always takes care of their customers and makes sure customer is satisfied More

by SFRANGELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're thrilled to hear that our service department consistently takes care of you and ensures your satisfaction. We truly appreciate your loyalty and look forward to continuing to serve you! Best Wishes, INFINITI Of Orland Park

December 09, 2024

Although you were backed up a bit Kerrie was very attentive and it didn't take as long. More

by OMR1104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your understanding! We're glad to hear that Kerrie was attentive and made your experience smoother, despite the delay. We appreciate your patience and look forward to assisting you again! Best Wishes, INFINITI Of Orland Park

December 08, 2024

The service at the dealership was exceptional. Each person I encountered at Zeigler provided me with great services and a thorough explanation. I gave a concern with the coupons issued from m More

by RJORDAN769
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're thrilled to hear that you received exceptional service and thorough explanations from our team at Zeigler. We also appreciate your feedback regarding the Infiniti coupons. We'll certainly take your concern into consideration and work to improve the process so that coupons align with your service needs. We value your feedback and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

December 08, 2024

Customer service ranks among best. Will continue to bring vehicle for scheduled maintenance. No further comments More

by MBROWE59
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

INFINITI Of Orland Park responded

Thank you for the great feedback! We're so glad to hear that you had an excellent experience with our customer service. We look forward to continuing to assist you with your vehicle's scheduled maintenance! Best Wishes, INFINITI Of Orland Park

December 07, 2024

Great customer service! I also liked the video, provided by the technician, which explained the issues with my vehicle. More

by AMJOINER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

INFINITI Of Orland Park responded

Thank you for the wonderful feedback! We're so glad to hear that you had a great experience and found the technician's video helpful in explaining the issues with your vehicle. We strive to make the process as transparent as possible, and we appreciate you sharing your positive experience! Best Wishes, INFINITI Of Orland Park

December 05, 2024

The dealership is okay. I just wish they would care enough to call you back if you raise a concern. More

by DORRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback. We're sorry to hear that you haven't received the follow-up you expected. We take customer concerns seriously, and we’ll work on improving our communication. Please feel free to reach out directly if you'd like to discuss your experience further. Best Wishes, INFINITI Of Orland Park

December 05, 2024

This dealership was very professional. My salesman Sam was the best. No pressure at all would definitely go back. 5 stars. More

by kbaker111621
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucas Galifos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Subhi "Sam" Abughoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

INFINITI Of Orland Park responded

Thank you for the fantastic review! We're thrilled to hear that Sam provided you with excellent, no-pressure service. We appreciate your kind words and look forward to welcoming you back in the future. Thanks for the 5 stars! Best Wishes, INFINITI Of Orland Park

December 04, 2024

Had very good experience at this delership. They are very straight forward and no numbers game. I am very happy. More

by niravpatel.ce
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amir Abedrabo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your great review! We're so glad to hear that you had a straightforward and transparent experience with us. Your satisfaction is our top priority, and we're happy to know you're pleased. We look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park

December 02, 2024

Service was so great we went and purchased a qx60 2024 the same day thanks More

by WEBBTRUCK22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your amazing feedback! We're thrilled to hear that you had such a great service experience that it led to purchasing a 2024 QX60 the same day! We truly appreciate your trust and are excited for you to enjoy your new vehicle. We look forward to assisting you again! Best Wishes, INFINITI Of Orland Park

December 01, 2024

He was a great help. He made sure to have our paperwork done without delay due to us having another appointment before the Thanksgiving holiday. More

by SIRSNOOK1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moe Altarifi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Marquie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Galifos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vosler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fares Yasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're so glad to hear that he was able to assist you efficiently and ensure your paperwork was done in time for your other appointment. We appreciate your feedback and hope you had a wonderful Thanksgiving! Best Wishes, INFINITI Of Orland Park

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