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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
854 Reviews
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8751 W 159th St

Orland Park, IL

60462

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Showing 854 reviews

October 15, 2024

let me start by saying thank you Infiniti of Orland Park. and a special thank you to my new friend Natalia. She literally got the job done!!! We need more people like her in the world. More

by deetur1974
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Natalia (Sales) Hasan (Finance)
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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're so glad to hear that Natalia provided exceptional service and went above and beyond to help you. It's wonderful to hear that you felt supported throughout your visit. We'll make sure to pass along your appreciation to her, and we hope to continue providing you with great service in the future! Best Wishes, INFINITI Of Orland Park

October 14, 2024

Service was very good I was keep in the lopp every step of the way. Kerrie provided great customer service More

by GBLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your positive experience! We're thrilled to hear that Kerrie provided excellent customer service and kept you informed every step of the way. We truly appreciate your feedback and look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

October 13, 2024

Very informative and professional! Would highly recommend! She kept me informed of what was happening! More

by JCALDWEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for the wonderful feedback! We're thrilled to hear that you had such a positive experience and that you felt well-informed throughout. We appreciate your recommendation and look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park

October 13, 2024

Service was excellent as usual very warm atmosphere. The service representative keep me in loop of everything thing that they were doing More

by JAHLOVERIPTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for the kind words! We're so glad to hear that you had another excellent experience and felt well-informed throughout the service. We always strive to provide a warm and welcoming atmosphere, and it's great to know that you felt that during your visit. We look forward to assisting you again soon! Best Wishes, INFINITI Of Orland Park

October 11, 2024

Letoya was great to work with, will come back soon! Thank you for servicing my car More

by Riss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for the kind words! We're thrilled to hear that Latoya provided great service and that you had a positive experience. We look forward to seeing you again soon and appreciate your continued trust in us! Best Wishes, INFINITI Of Orland Park

October 10, 2024

Very professional and courteous greeting when checking in my vehicle. Reasonable amount of time waiting for the service to be completed. Was updated with the progress of the service. Very satisfied with my e More

by JOEDOBOSZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're so glad to hear that you had a positive experience with our team, from the professional greeting to the timely service and clear updates. We truly appreciate your feedback and look forward to assisting you again for your future maintenance needs. Best Wishes, INFINITI Of Orland Park

October 10, 2024

Needed the pressure checked in my tires. Took a long time but grateful there was no charge. So what's my beef? Not at all sure why someone changed my radio settings! Not good. I haven't More

by KYW829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback. We apologize for the inconvenience and frustration you've experienced, especially regarding the radio settings and the issue with your coupon. This is certainly not the level of service we strive to provide, and we understand how this would leave a negative impression. We take your concerns seriously, and we'd like to make things right. Please feel free to reach out to us directly so we can address your recent experiences and ensure any outstanding issues are resolved to your satisfaction. We truly value your business and hope to have the opportunity to restore your trust. Best Wishes, INFINITI Of Orland Park

October 10, 2024

it was just average would of been better if they traded in my car but other than that it was jus alright More

by Shahadrihan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
sales dept
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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience. We're sorry to hear that it didn’t meet your expectations. We understand that trading in your car is an important part of the process, and we appreciate your feedback on this. We strive to offer competitive trade-in values, and we’d love the opportunity to discuss this further to see if we can better address your needs in the future. If there's anything specific we can do to improve your experience, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

October 10, 2024

They do not provide repeat buyers with a fair or just customer service experience on purchases. More

by lgordo4
Recommend Dealer
No
Employees Worked With
Finance Department
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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback. We’re truly sorry to hear that you felt your experience as a repeat buyer did not meet expectations. We value all our customers, especially those who return to us, and we strive to provide fair, transparent, and outstanding service on every visit. Please let us know more about your experience, so we can better understand how to address your concerns and improve moving forward. Your satisfaction is important to us, and we’d love the opportunity to make things right. Best Wishes, INFINITI Of Orland Park

October 09, 2024

Mike Cescato in Service took care of a tire problem that I was having quickly and efficiently as usual. We have come to depend on him for our service needs. He's the best! More

by WYROSTEKC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're so glad to hear that Mike Cescato was able to quickly and efficiently take care of your tire issue. It's great to know that you've come to rely on him for your service needs – we agree, he's the best! We look forward to continuing to provide you with excellent service in the future. Best Wishes, INFINITI Of Orland Park

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