INFINITI Of Omaha - Service Center

Shannon was my service advisor and she was superb! When I called initially she was helpful and straight forward. I then arrived with my car earlier than expected and she squeezed me in and had my ba When I called initially she was helpful and straight forward. I then arrived with my car earlier than expected and she squeezed me in and had my battery replaced a day early. I was so grateful as my husband was out of town and I really needed my car operable. I could tell she was very busy and still had time to be friendly and helpful. More

Tristen was a great service rep. Able to get me in when coolant hose broke and had the unplanned repair done in less then 2 days Able to get me in when coolant hose broke and had the unplanned repair done in less then 2 days More

Not many options. Done horrible jobs. Scamming. Not worth of money to buy vehicles there Done horrible jobs. Scamming. Not worth of money to buy vehicles there More

I've always had great service at Infiniti but this last experience wasn't the best. The communication was extremely slow, I had to call and ask whether my car was done because it had been there all day. I experience wasn't the best. The communication was extremely slow, I had to call and ask whether my car was done because it had been there all day. I had questions about the recommended services but didn't get an answer via text so I had to call a couple hours later to try and get the answer to approve it or not. They did fix a rattling in my door and did not charge me which was very nice and I appreciate that. Normally they always wash and vacuum the car when I have a service done but this time they just handed me a card for a free car wash somewhere else so I am not sure if they don't have the staff right now or whether they have stopped offering to do that. The young lady that welcomed me was great and another young lady gave me a ride home and that was great too. More

Everyone was very friendly and informative especially the sweet women that welcomed me and came and got me when my car was done! sweet women that welcomed me and came and got me when my car was done! More

Dealership was great front start to finish. Top Notch customer service. Would recommend to friends and family Top Notch customer service. Would recommend to friends and family More

staff very friendly and professional. Explained all work to be done . Car runs great after servicing. will continue to do business with them. Explained all work to be done . Car runs great after servicing. will continue to do business with them. More

They are not only professional, but give a personal touch. They are very organized on time and good listeners. Tristan is the best.! touch. They are very organized on time and good listeners. Tristan is the best.! More

Excellent service communications provided by Shawn Gilbert. He explained the diagnostic process they followed to confirm the battery being the cause. Gilbert. He explained the diagnostic process they followed to confirm the battery being the cause. More

Staff are wearing Woodhouse shirts in the service department. Am I at Woodhouse or Infinity? Lastly, if you come in with a coupon they don’t read it and try to tack on additional charges for services department. Am I at Woodhouse or Infinity? Lastly, if you come in with a coupon they don’t read it and try to tack on additional charges for services covered under coupon. They seem off put by the correction. And lastly- if you recommend additional services- NO one wants to look at it through a texted link and make a decision to do this work while in for a simple oil change. Honestly, I’m going to consider selling my car and buy a Lexus due to the experiences here. More