INFINITI Of Melbourne - Service Center

Martin was awesome. he went above and beyond to help me out with pairing my phone and he was professional and caring. he went above and beyond to help me out with pairing my phone and he was professional and caring. More

My Q60 was always serviced at the dealership and at the last appointment we took it for service since we felt that it was due. There was no reminder on the dash board neither was there a sticker placed on last appointment we took it for service since we felt that it was due. There was no reminder on the dash board neither was there a sticker placed on the windshield as a reminder. I did not receive any email either, reminding about the service due, as I am used to getting from all the other dealerships of cars I have had (Audi,Lexus in the past, Toyota ). The SUV was also there for tires not too long ago and it was not mentioned about service due. The service manager calls me after we left the car for service and tells me that it missed past two services and that there was sludge built in the engine and the engine has to be replaced at a cost of 27K. It has 80K miles on it and it was never taken for service anywhere other than the Melbourne dealership. I am so disappointed with the service department and the dealership as a whole and will never buy an infinity ever again. They never answer the phone and never return the phone calls. My previous SUV was also an Infinity bought at the same dealership and they talked me into trading and buying the current SUV. More

We are always pleased with the repairs at Infiniti. Martian Hausen gives excellent customer service!! Martian Hausen gives excellent customer service!! More

I will give a TRUE REVIEW. We took the vehicle in for an oil change and to have a tire looked at that had a leak and then the snake oil Sales person added on ridiculous additio We took the vehicle in for an oil change and to have a tire looked at that had a leak and then the snake oil Sales person added on ridiculous additional services.This vehicle has around 20,000 miles on it and we were told that the brakes were needing replacement and the brake oil required replacement. We were charged almost $100 to replace a cabin air filter which I had done previously with a $23 air filter purchase from Amazon that took less than a minute to replace. If you want to be overcharged a ridiculous amount, this is the place you should go. I will never go back and I will try to find a small independent repair shop. Final bill over $1,000.00 More

Adam Castle was the first person that greeted me when I walked into the dealership for service. I had an appointment and he greeted me and he was so professional, courteous, and informative. He was truly t walked into the dealership for service. I had an appointment and he greeted me and he was so professional, courteous, and informative. He was truly the face of Infiniti of Melbourne. Had my oil changed and a car wash and I was out of there, great job ❗️ More

Service Advisor Martin was outstanding, and Drew, my Tech, was exemplary as well! Very good experience. Tech, was exemplary as well! Very good experience. More

Adam Castle is possibly the most polite and respectful individual I have ever met at a car place. I brought my QX60 in because lights for low tire pressure were on the dash, and the car was a mess from re individual I have ever met at a car place. I brought my QX60 in because lights for low tire pressure were on the dash, and the car was a mess from recent trips, he took it in, had service people fix a nail in tire and returned it spotless. More

Service department was extremely efficient. They kept me up-to-date on the process sent me a list of items that needed attention and gave me the opportunity to select the ones that I felt were They kept me up-to-date on the process sent me a list of items that needed attention and gave me the opportunity to select the ones that I felt were most crucial and important for the operation of the vehicle. They picked up and delivered the vehicle as Requested and everything right now seems to be working just perfectly so nice job More

Extremely efficient and knowledgeable! Answered all my questions and addressed all of my concerns. Terrific service Answered all my questions and addressed all of my concerns. Terrific service More