Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

INFINITI Of Melbourne - Service Center

Melbourne, FL

4.8
466 Reviews
Call Service Center (321) 316-6894

466 Reviews of INFINITI Of Melbourne - Service Center

Sort by
September 25, 2024

Infiniti of Melbourne squeezed in my last minute service request. Everyone was friendly and happy to answer my questions. The work was done quickly, while I waited. I enjoyed the special coffee machine in t More

by BRUCEAHOLMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Palanzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Castle
Report | Print
Sep 25, 2024 -

INFINITI Of Melbourne responded

Bruce, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

September 23, 2024

Dealership is great to go to, located in a beautiful location no better place to get you car serviced! More

by YEAR50DM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Hausen
Report | Print
Sep 23, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

September 23, 2024

Bought an Audi as the customer service was bad . It would have been my 4th Infiniti . Very happy with the Audi and the customer service More

by DEBBIECALDWELL9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Saraceno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Muscarella
1.0
This rating includes all reviews, with more weight given to recent reviews.
Don Palanzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

INFINITI Of Melbourne responded

Debbie, Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with INFINITI of Melbourne. Please reach out to me on my personal cell phone, (561) 329-9125, so that I can address your concerns. Sincerely yours, Greg Roberts, General Manager, Infiniti of Melbourne.

September 22, 2024

I met with my service advisor Martin Hausen at 9:30am. He was very knowledgeable and professional. I was there for an oil change and tire rotation. While car was being serviced, service technician doing a More

by DJOHNSON993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Saraceno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Muscarella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Palanzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

September 22, 2024

Service area is clean and the staff is very nice. A well run operation. Excellent! More

by BMITCHELL4381
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Palanzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Castle
Report | Print
Sep 22, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

September 21, 2024

Excellent customer service, helpful suggestions, kind and helpful staff, nothing more to say now. Don't appreciate this survey More

by SUSANOLIVER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Palanzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2024 -

INFINITI Of Melbourne responded

Susan, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

September 20, 2024

Did an excellent job in the diagnostic portion of this vehicle. Though I could not pay for the cost of the estimated price they were quick to serve, answering questions and understood my position. More

by BOBBY PIERCE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Saraceno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Muscarella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam, awesome.
Report | Print
Sep 20, 2024 -

INFINITI Of Melbourne responded

Bobby, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

September 20, 2024

My fluids were not refilled. My low washer fluid light was still on while driving home. More

by DANAB7166
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Saraceno
3.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Muscarella
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2024 -

INFINITI Of Melbourne responded

Your satisfaction is very important to us. Please feel free to call me on my personal cell phone whenever you get a chance. Thank you, Don Palanzi Service Director INFINITI of Melbourne 321-508-1336

September 17, 2024

Never was the time to discuss price, financing was always a option but cash was my preferred method. It came down to either finance @ the advertised price or pay $3000 more than advertised. Getting the vehic More

by NOT4UTRB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don Palanzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben,Noah
Report | Print
Sep 17, 2024 -

INFINITI Of Melbourne responded

Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with INFINITI of Melbourne. Please reach out to me on my personal cell phone, (561) 329-9125, so that I can address your concerns. Sincerely yours, Greg Roberts, General Manager, Infiniti of Melbourne.

September 17, 2024

Very helpful and professional. Great to deal with. Martin was great advisor for the needs to my car More

by ELSAFLOPEZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
Report | Print
Sep 17, 2024 -

INFINITI Of Melbourne responded

Elsa, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

1
...
5
6
7
...
47